Escape from the Rock Cruise in San Francisco, CA

We decided to go from the ferry building in SF to Sausalito using the Blue and Gold Fleet. I booked ahead online. Turned out that the times for the return trips were incorrect so our plan for dinner was ruined. I heard someone else complain and the guy said, “Well you can’t always trust the internet.”

Our cruise on the bay was very enjoyable. The narration provided a great deal of information and history. The highlights were passing by Alcatraz and under the Golden Gate Bridge - great photo opportunities!

I'm not normally into "touristy" things when I travel, and this hour-long cruise in the center of Pier 39 rang all sort of warning bells. But it was really cool! I got some amazing photos of the bridge and alcatraz, and $30 was very reasonable for a unique experience.

For $25 round-trip to Tiburon, this was easily the best value of anything we experienced in San Francisco. Heck, you could just take the trip without even getting off the boat, and it would have been well worth your while. Cannot imagine returning to SF and not doing this again....unless some friend pulls up with a private boat....that would be better.

I'm big on customer service, so the rating is below excellent due to poor customer service at the ticket booth. Tour itself was excellent. We did the most popular tour, which gives you great views of the Golden Gate, Alcatraz and the city. The boat was clean, modern and the crew was pleasant. You could easily hear the pre-recorded narration while in route. That said, the cons - To start with, this company is a touch more expensive than the other big company that has red in its colors. We happened to go with this company only because we walked right by it, but after paying realized the other company's tickets were less money for presumably the same experience.. When we got to the ticket booth, we were not greeted by the young woman sitting there. In fact, she was busy rolling her eyes and making comments under her breath about the prior customer. I don't know what happened, but you don't show other customers your disgust over other guests. Keep it to yourself, move on, be pleasant to the next one. She didn't greet me. I said what I was looking for, she had me sign my credit card receipt, and handed me the tickets. She said nothing else. No explanation of where to go (I thought it was obvious, but later had to ask someone else), no "thank you," NOTHING. Not even a smile. She was a robot that handled the transaction. I would be happy to provide the company with more details so that they can better coach this person. Overall would recommend this tour, BUT, also check out the other big tour operator, as they were a little less money per ticket.