Embassy Suites Kingston Plantation in Myrtle Beach, SC

Embassy Suites is typically a step up from the other Hilton brands - but not this location. Yes they offer the all you can drink social hour (2 hours) along with pretzels and trail mix... so the bar is packed during that time with very long lines. The issues: It took them over 3 hours and multiple calls to get a maintenance person to come to our room. (#1) The thermostat in Rm 809 could be turned down to make it colder, but then we couldn't increase the numbers to select something warmer than 72- that is normal (not). (72 was the max temp permitted on Cool setting). (#2) The shower curtain bar was loose and the shower curtain would slide from both ends causing the water to spray all over the floor. Root Cause - Although the bar was loose, the shower rod is installed upside down (detent is facing downward so it does not hold the curtain in place). They moved us to 912 and the room was nicer - but the shower curtain rod was upside down in that room too but the rod was tighter so the curtain did not slip. Maintenance man said these things are normal - but clearly he doesn't understand the purpose of the detents on the bar - or doesn't want to. I am a diamond Hilton member and will continue to use Hilton - but will consider other options when going to Myrtle Beach. This Embassy Suites appears to rely upon their location to sell rooms rather than quality and service - when both would be preferred. Oh... and the elevators are so incredibly slow that people were selecting "UP" to get on an elevator so they could eventually go "Down" to the lobby. Bob

Highly recommend this property for families. It's just the right balance of adult Leisure and kids leisure. It's right on the beach and they have a great kids area with pools and splash pad with slides. The food is really good and the service was exceptional.

I have had three stays at embassy Suites Ocean Front. Each time we were greeted warmly. On one occasion they went the extra mile by sending a treat to our room for our anniversary. They were readily accessible for any concerns. Checked in daily by test to be sure we were completely satisfied.

Jordan and the other front desk staff are excellent. They did their best to fix the situation that United's incompetence caused. They handled everything with a smile, despite my and other travelers' grumpy attitudes.

My husband’s family and our family were meeting for the 19th year in a row for a dental and medical conference. It is held at the same time through Wake Forest. The conference is always Excellent with up today’s topics and speakers ! But this day this year was really wonderful. The food, the staff at the hotel really went above and beyond. The breakfast, lunch and dinner was wonderful! For dining we felt it was one of the best restaurants we ate In Myrtle Beach. They had two menus we could order from with an excellent variety of healthy food. Everyone of the 15 member party was impressed with their meals, appetizers and drinks. The staff was more than accommodating and friendly. If you’re fortunate you may meet to Tomika and Maurice, sister and brother staff members, They make you feel at home and are always kind, friendly and helpful. We have been blessed with seeing them two years in a row. The kitchen was fast and the food was made to perfection for each one of us. Best of all, after dinner we could go for a relaxing walk on the beach and then to our rooms. We will be back next year! Wonderful vacation and wonderful educational conference!