DoubleTree By Hilton San Diego Hotel Circle in San Diego, CA

Yulianna at the front desk was super friendly and helpful when we checked in. We were greeted with a big smile and she made us feel very welcomed when we arrived. Super fast check in and our room is perfect. The warm cookies were really good too.

made a reservation in error since there are 2 doubletrees in mission valley. called within 6 minutes to cancel and told by front desk staff i had already been charged for the night but then would receive a full credit. I did receive a credit for the full amount but then a day later was charged for the nightly rate again. I made several attempts to get an answer and was told i would need to speak to the director of ops kimberly but that she wasn't available. i left my conf # and contact number on 3 different occasions over a week and a half and never received a call back. on my forth call I was transferred to the front desk manager samantha. she told me the employee who cancelled my reservation was new, in training and should have never credited me back that's why Kim charged the night again. It is not my fault that the employees are not trained correctly and Once you tell a customer you are refunding them and do. you need to contact them to charge again or at least explain what you are going to do which they never did and explains what she wouldn't return my call. they offered points which were never added to my account. staff was very unprofessional with no follow up. do not stay here. double tree mission valley on hazard way much better property and great front desk staff. that wouldn't have happened there

It's bad enough that this property is worn-out, shabby, and feels unclean. But the mismanagement and lack of respect for loyal, paying Hilton customers makes it even worse. The mattress in our pull-out sofa bed was so worn out that the protruding springs made the bed a torture chamber for our son. Over the course of our 48-hour stay, the lack of concern and follow-through for rectifying the problem was jaw-dropping. Friday May 2, 9 PM - We requested a replacement mattress and were told nothing could be done at that hour other than give us a comforter to put on top of it (which didn't help). Saturday May 3, 11:00 AM - I politely requested that they replace the mattress during the day while we were out. They said they'd have engineering work on it. Saturday May 3, 2:49 PM - I received a text from the front desk asking how my stay was going. I replied by thanked them for asking and asked if they had replaced the mattress but I got no reply. Saturday May 3, 7:00 PM - I called the hotel and asked to speak with the front desk, hoping they could give me an answer. I was put on hold for 12 minutes and gave up. Saturday May 3, 9:00 PM - We returned to our room to find that NOTHING had been done. I went to the front desk and the woman there apologized but said that engineering was still on duty and she would contact them. I asked her to PROMISE that she would call me within a half hour with a progress report. She PROMISED that she would. The rest of the night went by - no visit from engineering, no promised follow up call from the front desk. Sunday May 4, 9:00 AM - As we checked-out, I asked to speak with the manager on duty and was told she did not start work until noon, but the front desk clerk asked for my phone number and PROMISED that I would receive a call from the manager when she arrived at noon. You can guess the rest...I never heard a word. Hey, Hilton, what the hell? I used to think the brand carried some assurance of quality. Obviously, that has changed. But this is how you treat your customers? Really? My advice to potential customers: skip this dump and look for another brand.

Great stay. friendly front desk staffs. I loved the idea of warm cookie and it was delicious swimming pool was a cool place to hangout in evening. The servers went above and beyond during my stay. Amazing experience overall. I will visit this hotel soon.

Worst Hilton I’ve ever stayed at, the parking garage is very tight, not well suited for family cars like vans. You might have maybe 8 inches between cars and when you have to load and unload kids it’s not the best. If you’re big as well it’s impossible to get into a car without car dinging. They charge $33 a night for parking which is ridiculous Expecially coming from a Vegas local that has seen strip prices. The rooms get even worse though. We got to our room and the floors are covered in random stains, carpet is torn up, wholes and dings in the wall, even the bed skirt had white stains on them. We called and complained to the front desk, I asked for a room with newer carpet Atless and for my parking fees for my stay to be removed for the unconvinced. They removed the first nights parking but need manager approval for the rest of my nights and they haven’t gotten back to yet if they will or will not. It’s the bare minimum of what they should do. The difficulty of moving a 1 year old and 3 year old at 7pm to a new room as well with all our stuff is difficult. Kids are tired, your tired. It’s a whole headache. By far worst hotel I’ve ever stayed at, they know they need renovations, they even tell you that themselves so they know how bad the rooms are but instead of lowering there prices or putting rooms out of order they just allow there guess to feel like they are paying Hilton prices for a motel 6 experience. Also forgot to mention, the new room we got moved into, has hair covered in the bathroom walls and ceilings, it’s unreal with how unclean this astonishing is.