Desert Palms Hotel & Suites in Anaheim, CA

Really badly ran hotel, front desk can’t make any changes or help in anyway, they give you a number to call. Beware of hidden fees, making your stay almost twice what was quoted. The homeless population right outside the hotel was pretty bad. We had to leave after just a day of this place, and the front desk could not even check us out we had to call yet another number, disappointed for sure.

Very close to Disneyland. The hotel is very nice and the rooms are quite nice. The breakfast included was great but much too small of a room for the amount of people in the hotel. It was a great hot breakfast. The staff was very nice and helpful.

We dealt with rude staff, excessive noise at the hotel, terrible and unhealthy breakfast options (not to mention the extreme amount of waste and zero recycling), and the most uncomfortable bed with the cheapest pillows and linens I have every stayed at. I would never stay here again.

Second time staying here because of the location and cleanliness. Staff are very nice and helpful. Adequate breakfast. Love the newly added cafe and proximity to Wallgreens, restaurants and short walk to Disney. However...the walls and floors are so thin that conversations carry through walls, walking and pounding feet overhead, and we happened to be there with groups of cheer leaders (competition), and the screeching and carrying on up and down the halls was very disruptive. If you can sleep through anything - this is your place. If not, bring noise cancelling headphones! But nice hotel none-the-less.

So - I am not usually that person who complains about such petty stuff. But we had paid over 5k AUD for 11 nights which isn’t chump change. Overall it was a good stay so will balance out the positive with the areas lacking from our perspective. Check in was easy enough, got our room an hour before check in time which is always a bonus. We were put on level 3 and we had booked a 2bedroom 2bathroom suite. Doesn’t have a kitchenette but does have fridge etc. nice and spacious with 2x double beds in each room. With only 2 of us it meant we could spread out. Rooms were clean and well stocked, beds comfy, pillows good enough. AC is noisy and trick to use, so you either freeze or get to hot. It was cool overnight whilst we were here so it was fine. Our room didn’t get any sun so didn’t warm up too much. Daily breakfast was included, look, it isn’t amazing and I ended up just having butter on toast every day, they do have eggs but it has over processed cheese squeezed into the middle, lots of sweet stuff and waffles and kid cereals. I think if you are use to American food it would be fine, we aren’t so just made it work. It was better than nothing. Is around a 8-15min walk to the Disneyland park depending on how fast you can walk. Easy enough with only needing to cross one set of lights. Lots of places to eat around the hotel and a quick uber or Lyft from the shopping areas. Used the laundry services located on our floor, credit card only at $3USD for a wash then a further $3 to dry them. Probably the biggest bug bear was the noise, now I know the hotel can only control so much but wow I am sitting here in my room at 9.41pm and cannot sleep as there are around 10 kids screaming in the pool area. I have one so I get they are loud, but I have never been so impacted by the noise before. The kids are having a great time but I imagine everyone in the surrounding rooms are not. It echoes and it is loud, if you had kids that go to bed at a normal time or a baby taking naps, this is not the place for you. This alone is enough to not have me stay again, I cannot even hear the tv. It is insanity. Whether this sits with the hotel or the parents I am not sure. But closing the pool area at 8pm in winter and 9pm in summer may actually bode in the hotels favour than allowing it to be carrying on all hours of the night. Or invest in some sound proofing. If you have an internal room not overlooking the pool, road or gas station then you might be ok. Not sure. Anyway - overall we had an ok stay, slight improvements could make it remarkably better. The noise constantly throughout the day was the biggest turn off with the hot breakfast food the next.