Bell Rock Inn in Sedona, AZ

I booked this room 8 weeks in advance and payed in full. I was told I would get a balcony room with fireplace and full kitchen with a great view of bell rock. Instead we did Get a room with a kitchen, no fireplace, no balcony and a view in which there is zero view of bell rock and a big tree right in front of the window blocking any other views. I phoned the front desk only to be told that it is what it is. There is no requesting a certain room and the person who took my reservation should not have told me otherwise. She was rude and had no interest as to what was told to me when choosing this hotel. The room we were given is run down with scratched furniture and dirty carpet. Plus side you are right next to the beautiful vistas. Research the area, there are many hotels to choose from.

Bell Rock Inn is in a great location in the Village of Oak Creek. It is a delightful property with a beautiful view of the red rock formations nearby. The rooms are clean and have all the amenities needed for a lovely stay. The staff is helpful and very kind. The location is great with a good variety of restaurants nearby as well as easy access to the fun places to visit in and around Sedona.

We've stayed here at least a half dozen times since 2006-7. Our most recent stay was very enjoyable. This was our first time on the first floor, we enjoyed the walk out patio and the pool - however the walls are pretty thin and we could hear kids screaming in the pool all evening. Our first 5 times or so were always on the second floor, so we were expecting a larger room with a fireplace - but there wasn't one in our room. Not a big deal. The property always seems to be under renovation of some sort during every stay over the years.. But they were quiet and in another building. This used to be such a beautiful property before Diamond Resorts purchased it, but the price is right. First time visitors: DO NOT visit the concierge after check in, it's a timeshare trap! Politely, but firmly be on your way out of the lobby. After Diamond Resorts International purchased this property, we stayed a few times, did the timeshare, stayed again the following year... and EVERY week, sometimes EVERY day for 11 years someone from Diamond Resorts International would call my cell. Even after telling them not to, they'd call from a slightly different number and a slightly different name... BUT IT ALL LEADS BACK TO DIAMOND RESORTS INTERNATIONAL! Give them a fake number and email address. Have a third party like Hotels.com or some other company handle your reservation - BUT DO NOT GIVE THEM YOUR CONTACT INFO. They are relentless. You're welcome!

The property is located in The Village of Oak Creek, yet convenient to Sedona. Bell Rock is is primarily a timeshare, yet rents out units. Our unit needed TLC. The furniture appeared to have seen better days and the bathroom needed work. The spout for the tub had had an accumulation of calcium deposits. A keen eye could tell throughout the rest of the unit several repairs had been completed, but the workmanship was marginal. The most serious weakness was the WiFi. To say it was slow would be a gross understatement. As with a previous reviewer noted, this Diamond Resort managed property is far below the standards of Marriott and Hilton Grand Vacations.

We exchanged our Marriott time share for a week at this location. There was a significant gap in quality between what we traded and what we got. Our unit at Bell Rock was old and furnished with absolutely the cheapest cupboards, formica counters, and tub that had been painted and was peeling. There is no restaurant on site and no good restaurant (meant as sit-down with good wines and healthy food selections) within an easily walkable distance.