Anaheim Discovery Inn & Suites in Anaheim, CA

I dropped my daughter and her friend off at Disneyland and checked into my room. Checkin was fine, guy at the front desk was friendly. Went to my room, which was nice enough if a little expensive for what it was. Decided to take a shower. Reached for the shower lever to turn it on and a massive cockroach, which had been sitting under the lever, ran up my arm and jumped into the tub! I freaked. I hate cockroaches at the best of times. I videoed the culprit and rushed over to reception and showed the guy the video. “Well, that’s not good” he admitted! “Would you like some spray?”Spray?! I want a hazmat suit if this is the level of cleanliness in your establishment! He then offered me another room, two doors down. No real apologies, no offer of help to move all our stuff to the new room. When I’d finally moved everything into the new room, I immediately checked for cockroaches and thankfully didn’t find any but I was certainly on edge. I then went to unpack my stuff and put some things in the fridge. I opened the door and found two half-eaten slices of pizza sitting there staring me in the face 🤢 You’ve got to be kidding, right? I took a photo and went back to reception to inform the guy of this latest outrage. He said he’d send the cleaner over right away. When she eventually arrived, she cleaned the fridge out and left. By now, I want nothing to do with this place but have no real choice to find alternative accommodation at such short notice. When I went back to tell him about the pizza, I was expecting abject apologies and at least the offer of a discount on my stay. He didn’t say a word but I thought maybe that would happen when I checked out (thankfully, we were only staying for one night). On checkout, he did apologize for what had happened and handed me a coupon for a discount on my next stay with them. Like I’m EVER going to set foot in this cesspool again! I questioned him on this and asked about some money back for this current stay but he refused, saying because I’d paid in advance I was out of luck. I informed him that I felt that was completely unacceptable and my only recourse was to take to Yelp etc and warn future travelers about what they can expect at this place. So, here we are. To the Islander management- I hope your refund policy was worth all the future loss of bookings from people who read this and don’t like cockroaches or rotting pizza either.

The staff was great very friendly. had a very small issue but staff addressed immediately. Safe 12 min walkway to Disney..

I was in town for a conference/workshop. It was literally a block away from the and Anaheim Discovery Inn. Their location is second to none and the people, property, upkeep and overall experience for me was really really great!!

The motel is in a great location walking-distance to Disneyland and the Anaheim Convention Center. The room rates are very reasonable. Rooms are a bit dated but are clean. The room I was in lacked weather stripping around the door so you could out around the edges and there was a big gap at the bottom of the door so that was a little off-putting. My friend’s room was better. The location is safe and quiet. The desk staff were very helpful but the office hours were a bit limited. I think it was well worth the money and would stay there again.

We had such a wonderful experience at Anaheim Discovery Inn & Suites, and I especially want to recognize Manas for going above and beyond for us. From the moment we arrived, he was incredibly warm, welcoming, and genuinely kind. He allowed us an early check-in, which made such a huge difference in our day and helped us settle in without stress. He was so friendly and accommodating even offering us something to drink and making sure we had everything we needed. You can truly tell he cares about the guests and takes pride in his work. It didn’t feel transactional at all; it felt personal and thoughtful. It’s rare to find customer service that makes you feel this appreciated. We will absolutely be back and will recommend this hotel because of you! - Alexis & Max