Wyndham Garden San Diego Near SeaWorld in San Diego, CA

Nice comfortable clean room. Very convenient location. The staff was so nice and helpful. The outside of the property was clean and maintained. They do not have breakfast but there is a Panera Bread literally in the parking lot. We will definitely stay again next time we are in San Diego.

The hotel was clean and staff was very friendly when checking in. The best part was their extremely comfortable beds. Perfect stay for the concert and it was within walking distance to the venue and great places to eat! We will definitely come back.

Checked in 3/12, very hospitable staff and service. It was raining heavily and water started to drip in my room all of a sudden. They immediately changed my room. Sandy - the lady in front desk was awesome 👍. She was professional and approachable.

Justin was amazing at the front desk to help get 2 extra rooms last minute for my fiancé’s mom and friend! The rooms were clean and comfortable. The outside of the buildings might look old but the rooms are very clean. Highly recommend staying there and super close to Seaward.

I had to make a quick turn around trip to San Diego from Arizona with a friend and our 2 kids. I found this hotel online and it was close to where we needed to be, offered hot breakfast, and seemed clean and spacious. I booked directly through the hotel website. No 3rd party. I booked the 2 queen bed with sofa bed deluxe room. Whennwe showed up at 5:30pm to check in we were given a room with no sofa bed. I called and asked about this and was told they didn't have any of the 2 queen room with a sofa available. I then asked if this was still considered a deluxe room because that's what I paid for. She said yes and offered to take off the $20 nightly parking for the inconvenience. Something I found out later never happened. When we walked up to our room we noticed the room right next door to us had 2 Queens and a sofa like I was supposed to get. My teenage son didn't want to share a bed with his mom and that's what we were forced to do because the front office basically lied to me. I'd also like to note that that room next to us remained vacant the entire time we stayed. My next issue happened in the morning. We noticed the map we were given didnt have any info about the hot breakfast. So, we called down to the office to get the breakfast information. The phone rang so much that it kicked me to a busy signal 4x. Finally, I sent my son down to inquire and he was told they don't offer hot breakfast. That is totally misleading information since it is listed on the website under hotel amenities. As a mom traveling with 2 kids this was a major selling point and I would have NEVER booked here had I known the info online was wrong. My third problem happened when I asked about check out and the late check out options. The maps that get handed to all your customers says check out is at 12. I attempted to call down to the office about 5x, again having it ring so long that it kicked me to a busy signal each time. I went down to the office to get the info I wanted and to hopefully get a late check out since we were all a little beat from the turn around trip. The girl told me the best she could do was 11:30. I told her the maps say check out is 12 and even showed her the map, from the stack of maps she had on the counter that she hands out to everyone. She shrugged me off and pointed to a sign in the lobby with a paper taped over the original plaque saying check out is 11am. After much discussion, and arguing, with her about how its not my problem that the information they give their customers is wrong and she needs to honor what was given to me she basically told me that if I was still in the room after 11:30, I would be charged a second day automatically. She had ZERO care to make me, a paying customer, happy at all. I wasnt even in the hotel for a full 24hours anyway. She had a nasty attitude to every person she was interacting with and just kept saying that she wasnt the manager and they were off for the weekend. She did provide me a card with the managers email, which I did send an email to with no response. Finally, when I went to check out, at 11:30am, and was given my receipt, I saw that the oarking charhe wasnt removed. When I brought this up the girl again said that this wasnt her problem and that I could contact the manager on Monday. This is totally unacceptable customer service and not the way anyone should be running a business at all. All in all, I am not at all happy with my stay and very disappointed that no attempts were made to remedy anything they did wrong. They also need to update the website and maps so they don't continue to mislead customers. I look forward to a response, but after everything I have seen from this company I will not hold my breath.