Wyndham Boston Beacon Hill in Boston, MA

I’ve stayed here multiple times and keep coming back because it’s a great location, staff are always friendly and helpful, room rates are reasonable and the hotel is safe and clean. Great location to walk most places and short distance to Blue or Red line if you want to take the train. Right next to Whole Foods and CVS, with Dunkin Donuts down the street. Flour bakery in the corner is amazing too!

Great location, easy to drop car, everything is nearby, great restaurants, coffee shops and access to shops. Hotel is clean and bar area is really welcoming. We just had an issue that I was cold and although asked for additional blankets they never arrived.

Before I go any further, can I just say a massive thank you to Kip who works on reception. We arrived at The Wyndham after our original hotel had been cancelled, no idea why this happened. As it was very, very, very last minute the booking took a while to come through, which resulted in us sitting in reception for around 20 – 30 minutes. After speaking to Kip, he understood what was happening and constantly checked the booking system so he could get us checked in a soon as it appeared. He told us to come to the front of the queue if we heard anything before he did. By this time, we had both been up for around 14 hours as we had travelled from Memphis. It was great customer service, and he shone a light for The Wyndham. The hotel is in a good location. Probably about a 20-minute walk from the harbour area and there are plenty of places to eat within 10 minutes of the hotel. The building across the street is currently getting work done on it. We were in a room that faced this building, but I didn’t get woken by the work that was being carried out. We decided we wanted to go to Salem and saw that you could get a ferry from the harbour. I think it cost around $95 return for me and my wife. On the day we decided to go, the ferry wasn’t running due to the conditions. We were told that we could get the train which took about 45 minutes and ran every 30 minutes. This cost us $32 return total, over $60 cheaper than the ferry. The train goes from North Station which is located underneath The Verizon building. This building is extremely tall, so it’s easy to see and find. Salem train station is about a 5-minute walk from the centre of Salem. Much easier and cheaper than the ferry. The Freedom Trail is a good thing to do when you are in Boston. Lots of people pay to go round with a guide. We decided to do it on our own. I am sure we would have got a lot of info from the guide, but we decided we wanted to take it at our own pace. We could also stop and have a cuppa or lunch whenever we wanted. The trail starts at Boston Common where there is an information centre. You can buy Freedom Trail guides there. We got a $3 one. At the start of the Freedom Trail there is a line of 2 red bricks. You follow this line, which goes right around the trail. This means you can’t get lost whilst walking around the trail. Lots of information along the way and a nice walk. Obviously paid a visit to Cheers whilst we were in Boston. Very busy place. Food was nice and the staff were great. Also done the Boston Tea Party museum. Always remember history teacher at school going on about this. Never really got it to be honest. Lots of information about why it happened and the people involved. We had breakfast most mornings at the Flour bakery and café, which is at the end of the street the hotel is on. This does mainly pastries and overnight oats etc., not a cooked breakfast in sight and to be honest I really enjoyed it.

Our room had bedbugs. I found bites all over my body in the morning and showed to the director. 2 staff were sent to the room and checked the beds and left, no one said anything about what they were going to do nor they gave us a different room. Later that day at 10 pm we returned we found the room extremely hot, beds in plastic bags, the room was a mess with our belongings still in the room, and lots of black bags full with sheets in the bathroom . Immediately called and asked manager to go to the room with me. They had empty bug treatment packages still in the room. We had to gather our stuff late night to move in to another room. We had bags of food supplies in the room as well and all went to waste due chance of contamination of poison used in the room. I had my vintage metal hair clip, copper bracelet and foldable scissors missing. The hotel never compensated for the food and our missing items even though the manager witnessed all of this and took pictures and videos as well.

Location to Mass General was very good. Aside from that , room really needs some TLC and beds are a bit lumpy and hard. Bedding is just a sheet and a very thin quilt so bring your own blanket. Consistent loud pounding noise all the time. Sounds like thunder , I am on 5th floor so not sure if it is the heating or what but really hard to get to sleep at night. The most frustrating thing is that the hotel claims to be pet friendly and we chose it for our service dog thinking there would be reasonable access for her for to toilet. Instead I have to walk two blocks to find a dirt patch . Not particularly convenient for a service animal. When asking at front desk , they looked at me like I had three heads. Also was expecting my room cleaned and fresh towels today as we arrived Tuesday and today is Friday. We understood that if we required cleaning or towels any more than every three days to request it.