Hyatt Vacation Club at The Welk – Escondido, CA

90 minute wait to check in, and much of it was in the sun . Wifi signal is too weak to actually work . I complained and was given their support phone number. Those people said the agreement with the hotel is that they cannot help a guest if they call. The hotel has no one onsite now that can help, but they may be in later. I left a message for the manager as we are having a terrible time , and I was told he would call me back in 2 days as he is overwhelmed with complaints. How is the property a Hyatt? It’s very poorly managed. I wish we never came and we may need to leave

We have been in line to check-in for an hour, and we are almost halfway to the desk. HORRIBLE customer service!

Keep up the good work and make the better; best! When not helping others, the concierge needed to be helping the Check-in staff. And everyone get off your smart phones during work for personal user!

Not up to the Hyatt standard; we checked in and checked out a few hours later. The experience was bizarre from the first encounter. Check-in has been displaced to the theater during renovations, and it is a clusterf*ck. Very long line with no separation from Globalists or loyalty members. Customer service severely lacking—they made no effort to accommodate our request for adjoining rooms and ended up putting us in two completely separated rooms for a family of five (two adults, three children). Rooms are super outdated and the whole property has a definite timeshare/retirement home vibe. Yes, there are water slides, but think Sunsplash water park, not high end resort. Even as Hyatt Globalists, we checked out and went outside of Hyatt for the rest of our stay in the area. Will not be returning to this property.

Nestled in a rocky mountainous area in San Diego, the Welk Resort offers a unique experience. I had the pleasure of staying here for a four-day, three-night stay. While some parts of the resort are undergoing renovations, which may result in some noise, the rooms and the entire property exude a sense of history. Lawrence Welk, a renowned musician, purchased the resort back in the day, and it still retains its charm. However, be aware that the Wi-Fi connectivity may not be the best. If you’re planning to hold meetings, it might be challenging. The area where the resort conducts its timeshare sales pitches practically has no Wi-Fi. I personally attended a sales pitch meeting and, after the session, couldn’t contact my family to arrange a pickup. The sales office is located further away from most of the rooms, making it inconvenient. Despite the older age of the rooms, they are clean, efficient, and well-maintained. The staff is incredibly friendly and accommodating. They primarily communicate with guests through text messages, providing assistance with house cleaning or maintenance requests. One minor inconvenience was the malfunctioning TV in my main bedroom. I contacted the resort via text the next morning, and they promptly arrived to fix it. The resort is also a great option for young families. I noticed many children playing in the pool throughout the day and night, which can be quite lively. Inside each unit, you’ll find everything you need to prepare breakfast and other family meals. The resort provides dish soap, dishwasher soap, sponges, trash bags, and sufficient cooking utensils for light cooking. While I didn’t have the opportunity to explore the resort’s amenities, including the pool area and other attractions, I spent most of my time visiting San Diego’s downtown Little Italy, Gaslamp Quarter, and La Jolla. The drive to most of these attractions takes at least 35 minutes. Despite the limited time I had, the Welk Resort offered a relaxing escape with its stunning mountainous scenery, providing a soothing and rejuvenating getaway.