Waldorf Astoria Orlando - An Official Walt Disney World® Hotel in Orlando, FL

Incredible property and even more incredible service all around!!! This was our first visit with Waldorf Astoria Orlando and WOW we were extremely impressed with the property but even more impressive was the service, from the valet to front office to every other staff we interacted with during our stay. Every single person provided exceptional service and the property itself is breathtaking. Great views of the golf course and fireworks from our room plus the dessert was amazing! Thank you again for hosting us, we only wish that our stay was longer and will certainly make plans to come back another time! Vishnu

My family stayed here for 2 nights before traveling to Port Canaveral for a Disney cruise. The pros of this hotel are that its grounds and facilities are beautiful and there are many amenities onsite. Allowing access to neighboring Signia's pool complex provides a great variety of daytime activities also (we did not dine at Signia although I've heard good things about their restaurants) and we enjoyed using both pool facilities. Negatives of our stay are all related to the service, unfortunately. Our check-in experience was pleasant, and the friendly check-in attendant asked if we'd like him to have the sofa bed made up in our suite. We said Yes please, and also requested a rollaway at the same time (our suite is meant to sleep 5 but a rollaway would be necessary to sleep 5). When we arrived in the room the sofa had a giant pink stain on it, as though the previous occupants had spilled a red drink and allowed it to soak into the light colored sofa. We wouldn't expect a couch or cushions to be replaced between guests, but this didn't even appear to have been cleaned. I worried that damage might be attributed to my family. We went to the pool immediately for a few hours and also ate dinner. When we returned to the room to get the kids ready for bed, there was NO rollaway and NO sofa bed made up. I had to call down to make another housekeeping request. A housekeeper arrived within about 30 minutes, but spoke no English and was using a translate app on her phone to try to communicate with us as she was not clear on what she was supposed to do. After several minutes of my husband attempting to communicate with her and with the app on her phone, she figured it out and made up the sofa bed. We had to wait another 30 minutes for the rollaway to arrive. By this time my kids were bouncing off the walls because we'd waited so long. The next morning we went to breakfast at Oscar's which was highly recommended by the staff when we checked in. They were busy, as was expected based on the time of year. After waiting for a table to become available, they ushered my family to 5 to a (square) table for 4. They acknowledged this table was too small (?!) but said they would bring an extra chair for me. Ordinarily we would have declined and insisted on a properly sized table for our party, but we'd already waited and the kids were anxious to eat. So I ended up sitting at the corner on a glorified folding chair, and frequently had servers and other guests bumping into me because of where I was seated. Lastly - after checkout, I noticed erroneous Valet parking charges on my folio. My family only took Ubers to/from the hotel and airport as we had no rental car. I had to phone the hotel and it took 16 minutes, most of which I was on hold, to get these charges reversed. This is a lovely (aesthetically speaking) hotel but for the reasons above I will not be staying there again. For what we paid for a suite at the Waldorf I would expect top tier service and unfortunately this is not what we experienced.

What a wonderful hotel! We stayed here for five nights over Christmas. Our party—my husband, our two daughters (ages 9 and 11), and me—shared a deluxe family suite, which was spacious, impeccably clean, and full of thoughtful touches, like Aesop shower products. It was perfect for a family of four. To a person, everyone at the hotel was kind and attentive—truly fabulous customer service. We rented a cabana for one of the days between park visits, which I highly recommend as the pool can get very busy. Bobbie, our cabana butler, was so sweet with the girls—very attentive and positive. We also ate dinner in the hotel lobby a few nights in a row and enjoyed every meal. I would 100% recommend this hotel to families looking for a high-quality stay in Orlando. For the managers, who I know always read these reviews, here are my few suggestions: It’s odd that there isn’t a tequila-based margarita on the menu, and that you have to pay extra to substitute tequila for mezcal. I would encourage you to consider changing that. Another idea would be to offer some rotating pop-up dinner concepts, since the main restaurant, Bull & Bear, is both very full and very formal. A pop-up Mexican or Japanese residency, for example, would add something special to the property and help differentiate it from the competition.

Park Avenue Cafe was a delightful experience. Diana treated us like family and provided excellent service throughout our visit.

It was just meant to be a little get away for me and the wife, but turned out to be so much more! The hotel was truly breathtaking and very grand. The staff was on another level compared to previous hotels we have stayed at. At the center of it all though was Beloved, the very first employee we met and handled all our concerns and questions with expert care. I have not been to Orlando for a few years, but I definitely look forward to going again and being greeted by Beloved once again. Great job by her and all the staff of the Waldorf Astoria.