Volcano Forest Inn in Volcano, HI

My wife and I stayed at the Volcano Forest Inn this February. The place is OK, but the managers/owners RIPPED US OFF by charging us twice for agreed upon fee!! OK, so billing accidents happen, but they have not returned any of our many phone calls or emails to try to resolved the double-charge. At this point, it seems to be a clear case of fraud. Our advice: DO NOT STAY THERE. THEY ARE CRIMINALS WHO WILL ROB YOU.

Four women of the 60's and 70's stayed one night after a helicopter tour over the volcanoes. Hosts were very friendly, the 2 rooms we stayed are very elegantly decorated and roomy. Breakfast was awesome. Too short of stay, never has opportunity to explore the forest behind the house, which makes us want to come back just to stay at Volcano Forest Inn.

We stayed here overnight as we travelled around Hawaii. Best guesthouse ever. Place was clean hospitality was fantastic. Room was amazing and breakfast was top class. Can’t fault this at all. Mahalo for making us feel so welcome

We stayed here for two nights. The place is in a lovely, forested location set in from the road. The room is clean and everything works OK, including wifi (unless modem is removed one night as happened when we there). Decor is depressing 1990's and the bed sheets were a cheap cotton or polyester that we sweated in with the plastic cover over the bed. BUT, service is pretty non-existent. We suspect that something has changed, maybe somebody looking after while the owner is away. But - when we arrived they did not check who we were and barely spoke to us subsequently. Walking into reception is like walking into a family lounge room with washing strewn everywhere. We were not told anything about breakfast (that we understood was supposed to include fruit as per their advertising), but saw a sign that said it was ready at 8 am. Sure enough when we went around there were muffins in a pan on the stove, but we had to sus out tea facilities. One day there were cold eggs and bacon on the table, but not a word from anyone! The washing machine was running all day and night and sent a god awful noise groaning through the place whenever the pump operated - all night! The fridge in the room was filthy, with rusty shelving and food stains all over it. The room was never refreshed or cleaned while we were there. We left as quick as we could given all of this, and you guessed it, with a perfunctory "you right now" from someone who we still never really met. A strange, strange way to run a B&B guys!

After driving from Kailua Kona and viewing the National Park, we decided to spend the night and drive home the next day. We booked the VFI during lunch and found the place later in the day. The entrance drive is obscure and proceeds through a jungle! But we were greeted by One the dog who was thrilled to see us, and by the cleaning woman who showed us our room and even provided new toothbrushes and toothpaste. Volcano is tiny so we were grateful for her thoughtfulness. Our room (#4) was large and clean although clearly in process of fixing up. Breakfast was plentiful but if you are a modest eater, I recommend telling the hostess Tray! (We had a lovely meal at Thai Thai, a restaurant down the road. ) Do try this B&B! It’s a little gem hidden deep in the jungle!