Hyatt Vacation Club at The Welk – Escondido, CA

The grounds and accommodations were excellent. The resort was family friendly, very diverse, and the golf courses allowed for golfers at ALL skill levels. We enjoyed our stay, and found this resort to be one of he highest values we have experienced through the RCI program, spanning 20 years.

This was my first visit to this property, and unfortunately, my initial impression was ruined by the mediocre service at the front desk. Despite multiple staff members being present, when I was called up and greeted the lady with a "hello," I was ignored. Not the best way to greet Hyatt members (currently Globalist). The lady, whose name I believe was Chloe, simply asked for my cards and had me sign some papers without any explanation or pleasantries. She then drew some circles on my map to indicate where my room was. Meanwhile, I could hear other staff members explaining things like the activity sheet, the location of the market, and engaging in friendly conversations with guests. I assumed Chloe was having a rough day and tried not to let it bother me. However, when I drove up to my mountain villa, I found a large area barricaded due to construction. The view from the room was of a construction zone, with drilling noise clearly audible. Clearly, there was no “mountain view” Chloe had not mentioned any of this. She could have warned me, but she didn't. I went back to the front desk with my child and mom. It’s not walking distance so we’re driving in my car. I explained the situation to another staff member, Aija, who was fantastic. She searched for a mountain villa for us and informed me that it wasn't quite ready but that I would be alerted as soon as it was. Aija was super helpful. While waiting, I noticed Chloe (who checked us in earlier) explaining documents and informing another guest about a fire alarm test near their room, advising them not to be alarmed. It wasn’t friendly, but informative and much more than I had received from her. It seemed she was being very selective in her service. I was appalled by this level of inconsistency. Later, I checked back at the desk at 3:55 PM, as I had not received a text. Nick, who was also fabulous, assisted me with the keys, helped me find the room, and provided all the necessary information. This experience highlighted how one bad service, and one good service can significantly impact your visit. Aside from this, the property is great, with plenty of activities for kids. My only complaints are the lack of internet connectivity and the need for more attendants at the pools.

We had a fantastic time. The kids loved all the scheduled activities and the splash pad, pools and playground were a hit! We enjoyed the theater and the music under the lights with bbq dinner. We lunched at the Canyon restaurant and enjoyed it. The golf was fun and very beautiful. We took full advantage of the jacuzzi's as well! I think some folks who were unhappy with the food choices didn't understand this resort is a timeshare with full kitchens! Timeshares are designed for families in mind who cannot logistically or financial eat every meal at restaurant. The Welk is a timeshare which is run now by Hyatt.

I have a few complains to voice. 1. Our family got a deal while at six flags to come to the welk and MANY things that were promised were not given to us such as, all of the activities being free (quite the opposite), the room can sleep 6 (it was actually 4 so my wife had to get an extra room for double the price), the dates that the sales person said were available were not (there were almost no days available), and the resort was close to the water (45 min drive). 2. The washing machine was a dryer-washer combo that took 6 hours for only one load. 3. My wife and I had to do a 2 hour timeshare talk that was not even mentioned by the sales person at the amusement park. 4. The timeshare presenter was rude and made the resort look very un-appealing. Putting all of this aside, the pools are very relaxing as well and the people who run the rec centers. All in all, I would come here again with some caution but certainly never fall for the endless hole that is the sales department.

Scam!! This resort is a timeshare and you are encouraged to go to a presentation. Not an issue for me as I am a 25 year owner with Wyndham and have attended countless presentations over the years. As a Hyatt Globalist, I thought I was safe attending a presentation here. NOPE! After almost a month of contacting the resort and Hyatt, they refuse to provide they agreed upon amenity after a presentation. I attend a 3 HOUR presentation and was told by the resort that my bonus has been administered. Again NOPE. I have spent hours trying to resolve this both at the resort and with Hyatt directly and no one will response or assist. It’s always someone else’s issue. I understand how timeshares and presentations work and have never been treated this poorly. I advise if you go to this resort, DO NOT attend a presentation, much less buy in. Otherwise the resort was ok. I couldn’t use my tv the entire time as I didn’t have a remote despite asking for one repeatedly. At least, my stay me showed me my Wyndham timeshare properties are better.