The Beverly Hilton in Beverly Hills, CA

We stayed at The Beverly Hilton for five days, booking through Booking.com. Overall, our experience was mixed — with both highlights and disappointments. First, the positive: The staff were outstanding — consistently friendly, helpful, and hardworking. From housekeeping to the concierge, everyone treated us with kindness and professionalism. However, several issues significantly impacted our stay: 1. Pool was closed — no prior notice: One of the main reasons we chose this hotel was the pool, as our plan was to do sightseeing in the mornings and relax poolside in the afternoons. Unfortunately, the pool was closed for the entire stay, and we were not informed in advance. This was a major letdown. 2. Surrounded by construction: The hotel is currently surrounded by a massive construction site, which created considerable noise and dust. Drilling started as early as 8:00 AM, making it impossible to enjoy any rest in the mornings. 3. Poor communication about compensation: After contacting Booking.com, we were informed that the hotel had agreed to compensate us with one free night due to the pool closure and construction. However, at checkout, this wasn’t reflected in the system. The front desk agent responded with a rather dismissive smile, which made the situation feel uncomfortable — as if we were trying to get something we didn’t deserve. Since the message from Booking was in German, I couldn’t even show it to her directly. It felt unnecessarily awkward, especially considering we were staying five nights at a well-known hotel in Beverly Hills. Thankfully, Booking.com followed up and ensured we were refunded for that night. 4. Disappointing rooftop bar: The rooftop bar is underwhelming — no real view, no atmosphere, very basic. We strongly recommend skipping it and heading next door to the Waldorf Astoria, which offers a beautiful rooftop setting with great design and spectacular views. 5. Room not available as booked: Upon arrival, the room we had reserved wasn’t available. Our children ended up sleeping on a pull-out sofa instead of the proper extra bed we had booked. As compensation, we were given an upgrade and complimentary breakfast, which we appreciated — but this had nothing to do with the pool closure or construction. At checkout, this was incorrectly used as a justification that “we had already been compensated,” which wasn’t accurate or appropriate. In summary: This is a historic hotel with great staff, but currently not a peaceful or relaxing destination. If you’re planning to enjoy the pool or hoping for a quiet stay, be sure to check on the current construction situation and pool availability before booking. Transparent communication is essential — and unfortunately, that’s where the experience fell short.

Tired. Staff more focussed upon tips than being helpful. Restaurants all need updating and serious attention. Fine for a 3 night work stay but wouldn’t want to be there longer. Pool area is very pleasant as it eating outside. Good location for BH and RD

NO POOL......this is Los Angeles isn't it......checked in 4/10/25 , even though the website shows a pool....THERE IS NONE....it's a big dirt hole in the ground which the front desk rep said was dug up 2 weeks ago, plus construction going on and the Oasis wings is being destroyed. Rented a car as free parking was indicated, NOT $65 a day for valet parking. This hotel was empty except for a group that was prebooked. Even though The Golden Globe Awards are here every year, unfortunately this is not a hotel to stay in if you want to relax, pool construction noise, and just empty with no vibe to it. A tired old gem.

Spent a week at this property for work and really enjoyed my stay. The rooms are very well maintained, feel fresh and newly renovated. Great sleep quality with no noise or hallway issues to speak of. Housekeeping prompt when asked to service the room early in the day to allow me to work there one afternoon. The hotel is definitely showing its age in some spaces, but retains a sense of glamour and prestige. The adjacent construction wasn't an issue for me, as my room faced the Hollywood Hills. Would stay here again.