Quality Inn Kennedy Space Center in Titusville, FL

I wish there was an option of no stars. Honestly. My husband and I own our own business in Virginia. Our 14 year old son had spring break, much like many business owners, if you take a business day off from work you want to make it count. We obviously fielded calls still and talked to our office, but we couldn't take the entire week off, work is just too busy. I booked this hotel through a third party, on that third party this hotel had great reviews. Not until we arrived did we see that the hotel does not clean the rooms daily and if you want you room cleaned you must call in before 9:30 the night before. It also states that room cleaning will occur daily between 9:30am and 2:30pm. We had the unfortunate luck that my husband got sick right before the trip, therefore he struggled with a sinus infection that led us to the ER night one of checking in at this hotel. Day two I called in and requested that our room be cleaned- thinking to myself fresh sheets, and towels he and we won't be laying in the germs. Our trash cans were overflowing from gatorade bottles and OTC meds to get my husband some relief. Day two arrives, we get up early and leave for Universal Studios by 9am. We return back to our hotel at 9:30pm to change clothes for a nice sit down dinner to find that our room had not been cleaned. 45 minutes of calling 8 different times to the front desk as we traveled to our dinner reservations and the front desk stated that she was checking in guests that we could come get fresh towels at the desk. Upon returning our key card did not work to get into the room, so back to the front desk again to get the key reactivated. I explained to now a different front desk person that I was upset that the room had not been cleaned, he offered me fresh sheets to change our own linens, I explained I would have air BNB if I wanted to change my own bedding. He advised that the notes from the cleaner said NS he said you must have hung your do not disturb tag on the door, sir we dont even have a hang tag for the door for do not disturb so that isn't even valid. He just shrugged and handed me back the activated key card. I called in on the third party with whom I booked and they advised it was unacceptable that they would place me on hold and call the hotel directly to ask for a partial refund, except the third party held on the line so long that they ended up telling me they couldn't even communicate to ask for the refund. I called back in to the hotel directly and was told well you booked through a third party you have to call them, I said no stop they just held on the line and waited for you, she (the front desk lady) said well I had to check in guests. I said my expectations now are a partial refund by 5pm today, you have now had since Saturday 4/6/24 (today is 4/8/24) to do the right thing and you haven't. Ill amend this review if they step up to the plate and run this hotel like a business otherwise all other outlets of online presence are getting the same review ****Steer clear, understaffed, mismanaged, and no quality behind the service or accountability******

No house keeping to clean the room next day or change towels or notice given there would be no maid service after check in. I had to bring them all the dirty towels to the front desk to at least get dry ones. Breakfast is just bread, cereal and waffles and yogurt. Its not breakfast just an unhealthy snack. The exterior walkway in front of the entrances needs painting and cleaning. The pool is ice cold, the floor inside the room is dirty and needs cleaning.

The room itself was clean and beds were comfortable. However, we were given a room on the interstate side of the complex and the road noise was constant. We also had construction workers staying all around us so there was a lot of door banging and noise when all their vehicles left in the morning. I had to put a hip to the door to our room to get it to open or close. “Hot” breakfast is only waffles unless they count toasting plain bagels or bread. No eggs or meat. The only cereal available was Fruit Loops! One plus was Durango’s Steakhouse down the street. Probably won’t stay here again as there are better Choice properties in the area.

Disappointing in almost every way. Good is that the bed was comfortable. Front desk were two new girls and they were very pleasant. (Janelle? Lovely!) The bad is the towels that came complete with some brunettes hairs on it..the bathroom dated and moldy. The breakfast was the same 3 days. No egg no meat. Waffle cereal and plain bagels. I had difficulty with the door lock. Kept my key in my pocket NOT near my phone, the battery on my door lock needs to be changed. No one checked! I should not need new keys three times. There’s was Banging on the floor above me, weed smell door next to me. Overall unpleasant

We were here for 3 nights while visiting the Kennedy Space Center. Room was good and comfortable. Desk personnel were pleasant and helpful. They do have laundry facilities available that use a credit card for payment. We would return to this facility if in the area again.