Millennium Hotel Broadway Times Square in New York City, NY

Large rooms 4 adults shared one room easily. Bathrooms was sufficient sized also with good shower pressure. We did not eat here just slept but I have recommended it to a family who are wanting to visit NY this October. Rooms were quiet and lifts were fast and plentiful. Reception team and concierge were great and helpful. Really close to Time Square without the chaos being on top of you.

Daniel at the front desk completely made our stay! He was incredibly pleasant and hilarious to talk with. He answered all our questions about the hotel and the surrounding area with a smile. Could not be happier with how we were treated!

Daniel at the concierge desk was great. We arrived very late at night, and he still greeted us with a warm, welcoming attitude. He was helpful and made things easy after a long travel day. We also loved his style and friendly personality—his beard definitely completed the look!

Check-in was quick and efficient, which was a good start to the stay. However, the $100 per night safety deposit felt excessive. I’ve stayed in other 4-star hotels just metres away from this one where the nightly deposit was half that amount. At the time of writing, I’m still waiting for the deposit to be returned to my credit card. We stayed above the 40th floor with a "city view". The room itself was a good size, but unfortunately it felt a bit grubby and in need of a refresh. There were marked/ grubby door frames and skirting boards in the room, the armchair had ripped upholstery and the shower nozzle had detached from the wall. It was also noticeabley dusty in the light pannelling above sink and the skirtings. Some areas of the hotel also seemed poorly maintained — one elevator was missing its handrails and in another the button panel was loose. Overall, the property could definitely use a bit of TLC in places. One inconvenience was the lack of a fridge in the room, which would have been very useful during the 5 night stay. There was, however, an ice machine available which helped somewhat. During our stay the fire alarm in the room also began beeping loudly, which meant we had to call maintenance. Thankfully it was rectified within the hour by a lovely gentleman, as the children would not have been able to sleep with the constant beeping. On the positive side, the beds were clean and very comfortable. Daily housekeeping was excellent — bins were emptied, fresh water was provided, beds were made, and clean towels were supplied each day. The housekeeping lady did a great job keeping things tidy. Most of the staff were very pleasant. Security and several reception staff members were particularly friendly and helpful, which made a good impression. The location is definitely the hotel’s strong point. It’s within easy walking distance of multiple subway lines, Central Park, Bryant Park, Fifth Avenue, Rockefeller Center, and many other attractions, making it a very convenient base for exploring the city. Its surprising is that the hotel is listed as a 4-star property on the website i used to book, yet there is no restaurant or bar of any kind on site. There is a small shop in the hotel lobby, but items such as drinks were priced far above what you would pay at Walgreens just outside the 45th Street entrance. Overall, while the location and staff are strong positives, the hotel would benefit from some refurbishment, more complete facilities, and a more reasonable deposit policy.