Los Abrigados Resort and Spa in Sedona, AZ

Los Abrigdos had charm, location and amenities. There was a pool, hot tub, pickle ball courts, tennis courts, a play ground, a gym which had free classes and a kitchen. It was located next to Telaquepaque village and was walkable to downtown. We had an excellent time and we're able to enjoy excursions to the Grand Canyon and Antelope Canyon. The front desk was extremely helpful and helped us with the number to Groome transportation to Phoenix Airport when our Uber was canceled. Groome transportation is also recommended.

Loved our four night stay. Great location. Easy check in. Parking close to our suite. Spotless accommodations. Friendly staff. Wonderful pool, hot tub, tennis court, spa, workout area, miniature golf, and grounds. Fairly priced. Will stay here again if we return to Sedona.

We have been owners at Los Abrigados for over 20 years. During that time we have really enjoyed using the property in Sedona and it has become something of a family tradition. This trip has changed things. We had a large 35 person family event over the weekend. Our son's family has been staying at the resort in one of the newly refurbished rooms, and we have been staying offsite. Between two visits to the Wheel and Spoke restaurant we spent over $850.00 with extended family. We had been scheduled to attend an update meeting on Wednesday. Tuesday evening on an appointment confirmation call we were asked to change our time to Thursday. Initially we agreed. Unfortunately, something came up and we went to the concierge to inform them (mid-day Wednesday) we would not be attending the Thursday meeting. The person at the concierge desk informed my husband we would be charged $40 for a voucher discount they offered us which we used at one of the restaurant visits. My husband disputed the charge and the issue was elevated to a supervisor. The supervisor called and insisted we pay the $40 back since we were not able to attend the meeting. We are frequent travelers worldwide (retired) and often use Hilton properties. We have been a Hilton's rewards member for over 25 years. When traveling domestically with our dogs we stay at Tru by Hilton when available. We consider ourselves loyal consumers. It is extremely disconcerting to have this incident change how we feel about Hilton properties. It isn't the amount of money involved, as much as the disrespectful treatment we received.

Customer service is top notch. Older property that is so clean and manicured. Lots to do, walkable to dining, shopping. Again, this property is very well taken care of.

This is our second time at this resort, it’s a little run down but we appreciate how close it is to everything we love walking too in Sedona. We decided to take a weekend trip to Sedona and we stayed here again. Over all the experience here was not bad we had a good quiet weekend . Until we got home and checked our credit card bill, and there was an extra 200+ charge. My husband called and the front desk guy informed him it was a “ pet fee charge for excessive white hair” my husband informed him we did not have a dog or any animals with us and the guy got an attitude . Well me I’m pregnant and I’m not taking anyone stealing money from us with a blatant lie. So I called back and the front desk guy called me a liar and said we owned a white small dog. I informed him we did not own any small white animals . And we own a 100 pound pit bull who was with a dog sitter and I had receipts for the dog sitting we paid for that weekend . Our pitbull is not even white . The front desk guy was extremely rude and told me no you have a small white dog not a 100 pound dog !? Which made me extremely angry how rude he was and who is he to tell me what kind of animal I own. You have to legally register dogs here in Arizona fyi we only have a 100 pound pit registered to us who does not do car rides so we paid a dog sitter and would never bring a dog that has to sit in a room all day!?!? I requested photos of this excessive dog hair and he gave more of an attitude and said I’ll see what I can do. I asked for camera footage surely they have cameras on the property to prove we did not bring a dog he said uhhhh no we do not offer cameras in the rooms?? I said uh I’m talking about the property he said no we don’t have cameras which in 2025 is wild !? I asked for a manager and he gave me an attitude and said they are busy I already sent a email and they won’t be calling you they will be calling you’re husband . So the assistant manager called my husband later and said she would investigate this incident but said her cleaning staff was good?? She never returned our call no one from this hotel followed up it’s been over a week. Extremely unprofessional and they steal money from their customers . We were planning on doing a huge family gathering and using this resort . After the way the front desk acted and the way the management just ignores serious issues and no calls backs we do not recommend this resort to anyone. The fact they can lie and charge for a pet with zero proof and no follow up or concern for the way the staff speaks . Zero recommend and I’ll be telling everyone. Disappointed the way this business is ran. Save your money lots of hotels in Sedona that don’t steal. Shady business