La Quinta by Wyndham Williams-Grand Canyon Area in Williams, AZ

The check-in was not smooth at all. I checked him twice one at 10 in the morning and the gentleman took both my guest and myself’s ideas and we returned after 4 PM. We met with another gentleman. Apparently the other gentleman did not check us in. The second gentleman asked for our our IDs again and he told me that we were not going to be together both my parents and my husband with my kids. He actually had the closest rooms one on the third floor and one on the first floor that to him was the closest. I asked why was that the reason and he replied that it was because they wouldn’t know whether my guest and myself knew each other. Which I replied that that didn’t make sense as when I completed the booking, it asked who my guest was under the same booking confirmation number therefore this gentleman has no clue how it works when you book for a room and you put for adults and two children. You automatically get two rooms under the same booking number. Well, I did not get an apology from him instead it was a complete annoyance on his behalf. he ended up giving us a room on the third floor rooms very far apart. Second, the remote controls for both our rooms didn’t work more so our room you couldn’t even turn on the TV so that was a bit of an inconvenience. A gentleman came in and unfortunately the hygiene on the gentleman left a very strong odor, I understand and I am all for Diversity but as a hotel chain restaurant part of the training should be hygiene. We also found a pillow in one of our beds that had a red stain on it. Look like my blood. The toilet the toilet was not flushing very well and for two adults and two children that was quite inconvenient. The fact that you have a bar in the lobby and in no time shows any time of it open lures us guest to poke fun with other guest on your display bar only. My husband being from Europe, along with other European guests were blown away by the closed bar and that would never happen in any European small town that invites tourism from all over the world and have that kind of failed practice. The housemaids were much more kind and generous all smiles and the only welcoming we received were from the housemaids. The two gentleman that worked the Sunday AM and Sunday evening were not very amused, friendly and not one word of welcoming. I was blown away by that because we came in all excited to be back as this was our 3rd time staying at La Quinta. One of the gentlemen replied to me “I don’t know, not from here” when I asked him about an event happening in the town. For a small town and you are hosting for tourist you’d think they would be welcoming and had some friendly back ground knowledge. Williams folks are known to be very welcoming and nice.

While I thought the pillows were small, they were comfortable enough. Seemed quiet on the 3rd floor, only to find that in the am, a dog barking and babies crying down the hall. Do animals sleep in every room? Pool area was clean and a little gym was nice. Good breakfast. Staff were very nice and efficient.

The whole hotel was extra clean and the staff members are so friendly! We slept so well knowing we had a clean and comfortable bed!

We had a wonderful stay, we had family and 3 dogs traveling. Hotel was very clean and beds were comfortable, large showers. Amy was pleasant and helpful and our little concierge was the sweetest, and helped keep all the dogs busy while we ate an amazing breakfast. The waffles were delicious.

The staff was very friendly. The hotel is kept clean. Not just the room but elevator, hallways and lobby. The only bummer was how close to the train tracks you are but it wasn't that bad. Very close, walking distance, to route 66 and a very nice brewery/ restaurant.