Holiday Inn & Suites Orlando SW Celebration in Kissimmee, FL

Jan 25 th we just had a very frustrating experience. At the entrance, a man who said he worked with IGH group approached us and offered $175 cash if we took a short visit to a resort that was supposedly only 8 minutes away. He said everything was free and kept asking us for a lot of personal information. We repeatedly told him we were very tired and just wanted to go to our room, but they kept talking to us and making small talk. Even the manager was present, and at no point did anyone mention any kind of deposit. I clearly asked several times if everything was free, and they assured us it was. After wasting a lot of our time, they suddenly told us we had to pay a $75 deposit. This was never mentioned at the beginning. In my personal opinion, this feels like a misleading business practice designed to pressure people after they are already exhausted. If they had been honest from the start, we would have said no immediately. This situation makes the hotel look very bad, even if these people are third parties. Because of this experience, we definitely will not be staying here again. Do not fall for this. It was a complete waste of time.

Hotel is not located in the nicest of areas. Homeless people loitering right outside in the parking lot and by the McDonalds next door. There’s a Motel 6 next door and we heard loud, screaming people into all hours of the night. Room itself was just ok. Nothing special and ours overlooked the rooftop.

After staying in this hotel for 3 weeks last year we were happy to book again for our trip to Florida, but as we had already driven on a road trip from Boston to Florida we were looking for a good rest after a long journey. However, it didn't start very well, we had requested to pay for the hotel prior to our arrival, but being as the payment hadn't been taken we had to at reception, not really a problem, I always use a Halifax Clarity Credit Card when not at home in the UK, I have used the card for a few years without any problem, it is highly recommended by myself, I don't get charged for using it abroad, and I don't get charged for currency exchange. I handed the card to the lady on reception and she proceeded to input the details then handed it back to me for to insert my pin number, a big surprise, the card was declined, this has never EVER happened to me before, the lady took the card back and tried again, same result, declined again, 5 times this happened, I didn't know what to do next. I'm not stupid, I do carry two alternative credit cards plus my debit card, I try not to use these whilst abroad because of the charges, but I had to resort to my Nat West card to pay the bill, I will get charges for this. I don't have a phone number whilst in the USA, I've never had a use for one, I just use a sim that I can use the internet which does serve my purposes, so I cannot phone my credit card company, plus, its a 5 hour time difference, so contact will be difficult, I contacted them next day via a remote bot, which was helpful and I was able to get my problem across but not totally resolved, the bank did try to phone me but the lack of a phone number meant they couldn't get through. The card worked intermittently throughout the rest of the trip but I still had to rely on my other cards. When I got home I spoke to the bank, they told me that the card had been declined because the expiry date had been inputted wrong at the reception desk, instead of the UK format of 01/28, sha had tried 28/01...5 times, I just wonder what the 28th month is in that persons head, it did cause problems, embarrassment , stress and it will cost me when I get my bill. The first night also had its drama, in the middle of the night, someone in the adjoining room tried to break into our room, we were woken by the sound of the door handle being tried and loud banging and kicking, we had to call security, who did turn up and they did check up on us. First day we noticed that we only had 3 coat hangers, we requested more but we never got any, we had to used the drawers as a alternative. Th sink in the bathroom would not hold water, it took 3 attempt's over 2 days to sort it . Yes, its a lot of complaints and the hotel is beginning to look tired but the staff are lovely, helpful and mostly cheerfully go about their business. The hotel is clean but does need modernisation in places. A change in circumstances means we won't be returning, but I would recommend, but only if they address the problems that are within there control.

ASSISTANCE MANAGER LUZ HUNG UP ON ME AFTER REPORTING INJURY . do not stay here!!! fell in tub/shower , hurt my neck. when trying to speak with asst manager luz figuroa she stopped me in mid conversation said she would not be speaking to me anymore and proceeded to hang up on me. had to go back to hotel to fill out accident report. wasted 1/2 day of trip. paid for breakfast buffet, bacon was raw, asked for cooked bacon , you can see difference in photos. got sick after eating from buffet. booked thru priceline, who reached out to luz on my behalf to approve refund, she said absolutely not , that they would not approve. ruined vacation. went to urgent care for neck as already have metal plate and screws , fall caused injury to neck and extreme pain. first room had mold under ac unit and was extremely dirty and outdated. moved to different tower, room was not much better . bed extremely uncomfortable,

Perfect. Everyone helped make our visit wonderful. All our children and grandchildren came for Christmas. Everyone treated us like family. Breakfast was better than any other hotel we have had. Smiles and good mornings even when they were helping us and not with their families at Christmas. They even let me decorate all our rooms for Christmas before my grandkids made it. I would recommend. Call them directly to book. So easy to deal with.