Holiday Inn & Suites Orlando SW Celebration in Kissimmee, FL

The rest of the hotel is fine. However, one aspect of the breakfast service was so exceptionally bad that I decided that I had to spend some of my vacation time to typing up a review. There was two women doing the job of one. I went and got my food, and the lady asked for my breakfast card (It's nearly 20 bucks a person, by the way), I didn't have it, so I gave her my room number. I sit down and try to enjoy my rather mediocre 20$ breakfast, when this lady comes over to our table and tells me that my room didn't have breakfast. So, I had to drop everything, go all the way back, and fetch the stupid voucher. I give it to her and she finally leaves me alone. I go to get a coke from the refrigerator, but the fridge is locked. The two women see me try to open it, and take no action to help me. A few minutes later, I try again. Nope, still locked. As I give up, I see one of the two women unlock the fridge. Finally, I can get a coke! As I watch her a little longer... She unlocks the fridge, takes a coke, and the re-locks it behind her. What the heck? I'm not allowed to have a coke with my 17$ breakfast? The lady then proceeds to go and hide herself behind a wall. The other lady joins her, and they start having a leisurely conversation. This is fine, except they were doing this while there was a couple 10 feet away trying to get their breakfast accounted for. TLDR; Beware of the breakfast service, which is operated by two of the most lackadaisical, lazy, and incompetent employees I have ever witnessed.

The hotel is a minus 10 in side and out it's a covid breeding sespit see pictures of filth. As I said Anthony on reception could only insult me which is typical of American hotel staff these days. Avoid this dump at all cost disgraceful service damm right filthy.

We decided on a whim to do a day in Disney so booked one night a few days in advance. The price was right (under $100) and we knew we would be getting in late and checking out early so didn’t want to spend a ton. The location is a little strange, directly across from an older theme park, lots of lights. Lobby was fine. Mostly everything was closed by the time we arrived at 10:30pm. The room was clean but definitely dated. Bathroom grossed me out a little, but the beds seemed clean and my kids got a kick out of sleeping in bunk beds. Curtains were a bit dirty and didn’t fit the window well. We received a free breakfast voucher and the options were pretty decent. It was nice to head over to Disney with full bellies. All in all for one night it was fine, but I wouldn’t stay for more than that.

We've stayed here a couple of times before and love the location, so we came back! Adriana and the breakfast team always friendly with a hello and good service and the food was great! Eric on the bar, friendly and professional is an absolute credit to the hotel!

Dirty rooms, dated with furniture that doesn't fit properly. The carpet didn't even fit! Music from pool is crazy loud starting early and ending late. Floor vacuumed once in 3 weeks. Bedding changed once a week. Sliding door to balcony didn't fit properly so pops out the other side. Hurricane Helene was a nightmare and told all rooms were booked (A lie as I looked online) so couldn't move us. We stayed in another hotel because the door didn't fit and the noise and wind was horrible. Balcony light like a disco, not working properly. Balcony door didn't lock. Easy to climb over from other balcony. Not that it mattered as the door is too small and you can pull it out of the other side. Always took several calls to get more towels over multiple days. Usually it meant a visit to reception. On the odd times the towels were collected, they didn't even give the floor a wipe over in the bathroom. We ended up getting stuff from Walmart to clean it. The rubbish wasn't collected so we would put it in the bins by the elevator. The TV didn't work properly as the signal kept going. I had to unclog the drain in the bath as water wouldn't go and call for maintenance went ignored. The plug seal for the bath had gone so maybe I should have left the drain clogged so the bath would fill! The safe didn't lock and again, promised it would be seen to but it was just ignored. Soap containers empty in the bathroom, not refilled in all the time we were there. Rusty fittings. So, $500+ service fee on top of the room fee. What exactly did I pay for? You can hardly call it a service! When speaking to reception they say they will try to sort things out but "Welcome to America" is if it is the norm! Amazing how there was never a manager there, only people covering and "The manager would get back to us". They never did. I've emailed several times and it has just been ignored, so putting it here as no chance of any refund after this long. I run my own mail server so know the message has reached their servers and it's the same email address I got previous replies from.