Holiday Inn Express & Suites Columbus - Easton Area, an IHG Hotel in Columbus, OH

Ants Go Marching When going to bed I noticed a few ants on the nightstand. I got rid of those and noticed several more crawling up the wall and headboard, so I further inspected and found to Be a Whole lot more ants all over the headboard, wall and night stand. This is after my family and I cleaned and wiped down the room when we first arrived. It was almost as if they were coming through the woodwork. We called down to the front desk and almost without listening to my concerns, was ready to tell me they didn't have any rooms to switch us out and I explained how there are Ants crawling all over the headboards and night stand and we can't sleep like that so the representative placed me on hold. Then suddenly found a room for us to switch to. Mind you this was after 12midnight my family and I had to pack up our room and move everything to a different room and floor, reclean the room and still had anxiety sleeping thinking this room was Ant infested as well. The front desk clerk, was Katherine and told us to speak with staff and management in the morning about the incident. The morning clerk informed she was unable to help only managers so she referred me to call and ask for Jennifer Guy who is the hotel general manager. When I called, I was transferred to a male who informed me there was nothing he could do to compensate me for the inconvenience because they at least placed us in another room. NEVERMIND IT WAS AFTER MIDNIGHT, trying to go to sleep. I just simply asked for my nights stay back and he told me no because my booking was no refunds. Which I understand that policy if it was my fault for something or not showing up, however this was not the case. Once I informed him I had a video, he then stated his name is LeRoy and he's new to his role as the Assistant General Manager and would "try to get ahold of Jennifer again and let me know". He hung up and called back offering me 16,000 member points for a free night stay and insisted it would be in my account within 48 hours. I called back after 4-6 days, because there is still no sign of the points. When I called instead of LeRoy getting on the phone,he relayed a message through the desk clerk that, it still takes 24-48 hours and he did request it. It is now going on 2 weeks and I do not have those points, no call back from LeRoy or Jennifer Guy! VERY POOR MANAGEMENT!! Very Disappointed!!

This was our 3rd time staying at this particular Holiday Inn Express. It’s always been solid. Good location. The breakfast is decent and housekeeping does a nice job. I will say it does seem to be getting some noticeable wear and tear, especially to the room furniture. We haven’t had a negative experience so far, so we’d probably stay here again.

From the moment I checked in this felt like home. Nice location with an amazing shopping area nearby. Holiday Inn express always has the most comfortable beds in the best here breakfast. Leroy was so warm and welcoming and hospitable and worked his butt off to get me situated. Thanks y’all great job!

Stayed 2 nights for a work conference; government job so tax exempt. Was still charged tax despite having given front desk my paperwork 3x. Hotel was charged to both my debit AND credit card. Still working things out with general manager 3 days after check out. Have stayed here in past years without problem; will not stay again.

3 cars from our group were vandalized, windows busted. In their parking lot over night. Will never stay there again Staff at front desk did not do anything to help. And Columbus police said they didn't have enough officers to reply And on line report was so confusing. After 45 minutes, gave up.