Hilton St. Augustine Historic Bayfront in St Augustine, FL

St. Augustine is filled with history, shopping, restaurants and is just a lovely area. Our hotel wasn't the best choice. The location was good, right downtown and easy walking to everything. We didn't rent a car but it was easy to get everywhere we wanted to go. Uber was very reasonable. Downside we didn't book directly through Hilton so our first room overlooked a construction site and second room (they changed us once) looked out at a port-a-potty in a small office yard. Front desk had a lovely, pleasant, sympathetic clerk named Faith.

Great, great location. We didn’t rent a car and we were able to walk everywhere. We had a room with a balcony facing the city. It was nice sitting on the balcony. We feel that for the price we paid, breakfast should have been included. There is a restaurant on site and the food is delicious. There are several restaurants on the same block- all delicious food. Make sure you check your invoice. We were charged a couple hundred dollars for valet parking and we didn’t even have a car there. I did call the hotel and they did rectify it. Clean hotel.

Great location, close to historic area. Literally walk just minutes to great restaurants, fort, cathedral and much more!! Had a balcony room overlooking the bay with beautiful views, it was Valentine weekend so it was super busy. We had an issue with the air conditioning, but the maintenance person responded quickly took care of it.

Would give 3.5 stars PROS: Very convenient location Pleasant, helpful, & caring staff (however, Faith said the room rate for Saturday night was exceptionally high -- higher than she's ever seen so she would take $100 off. Upon looking later, she didn't -- only $20. The other $80 she took off was for parking we never used, as I told her. We Ubered from Jacksonville). Updated rooms Clean Spacious Room with storage Many counter height sockets are available in-room Hot tub (but we were only told there was an outdoor pool, and since it was not going to be warm enough, we did not bring our suits to use) Pretty architecture CONS: Booking was difficult and inconvenient since we wanted connecting rooms, which they advertise for, and we still didn't get what we wanted. Would have preferred 2nd floor if we could not get connecting rooms. Noisy (outside noise from our room on 1st floor but also some interior noises like doors, ice machine, talking, dogs whining & barking) Bed was a bit like sleeping on hay* Intermittent smell of perfume covering up cigarette smoke in the hallways which seeped into our rooms Neutral: no cost water available but all in plastic bottles *Hotel staff checked in after our first night and offered to move our room (we had 2 rooms and only 1 more night so we didn't want that) and a mattress topper. Overall, for the price, we expected more based on staying at many hotels (this was as costly as a nice hotel in NYC). And for those driving, expect to pay $40 per night (while we did not drive, we were automatically charged for that, so pay attention). We don't have a basis of comparison to other hotels in St. Augustine though.

Perfect customer service! The food was amazing and unexpected. Bay view room was worth the price.