Hilton Richmond Hotel & Spa/Short Pump in Richmond, VA

12042 West Broad StreetRichmond, VA 23233
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Overview

This Hilton Hotel & Spa in Richmond, VA is located near premier shopping, dining, and entertainment. Enjoy the luxurious and appointed rooms with free WiFi, flat-screen TVs, and plush bedding. The hotel features a full-service spa, a fitness center, and an indoor pool. Enjoy delicious dining at The Restaurant, Shula's Steakhouse or unwind with a cup of coffee at Aroma Cafe.

up to 4 people

Good To Know

  • The minimum check-in age is 21.
  • Self-parking is available for $10. EV charging station is also available.
  • Take advantage of complimentary WiFi access and never miss a notification.
  • A 2.00% mandatory charge per stay will be charged upon arrival.
  • Restaurant and coffee shop on-site.
  • Indulge in an array of massage services at Aura Spa.
  • Go for a swim in the indoor pool.
  • Kings Dominion - 26.4 miles
  • Edgar Allen Poe Museum - 15.6 miles
  • White House of the Confederacy - 15.5 miles

Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Elevator
  • Fitness Facilities
  • Handicapped Access
  • Hot Tub
  • Indoor Pool
  • Inside Corridors
  • Meeting Facilities
  • Non-Smoking Rooms
  • Restaurant on Property
  • Room Service
  • Sun Deck
  • Internet Access in Public Areas (free)
  • Health Spa/Massage
  • Parking (surcharge)
  • Breakfast (surcharge)
  • Coffee Shop or Café
  • Smoke-free Property
  • Electric car charging station
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Description

Check-In: 3:00pm Check-Out: 12:00pm
The Hilton Richmond Hotel & Spa/Short Pump offers a luxurious and convenient stay in the vibrant Short Pump area of Richmond, Virginia. Perfectly situated near premier shopping, dining, and entertainment options at Short Pump Town Center. Guests can unwind in elegantly appointed rooms featuring modern amenities such as free WiFi, flat-screen TVs, and plush bedding.

The hotel boasts an array of facilities, including a full-service spa, a state-of-the-art fitness center, and an indoor pool. Enjoy delicious dining at the on-site restaurant and relax with a cup of coffee at Aroma Cafe.

Lewis Ginter Botanical Garden and the The Poe Museum are a short drive from the hotel.

Important Information
  • Parking: Self-parking is available for $10 per day per vehicle. Three electric car chargers are available for guests. Two are Tesla specific and one universal charger.
  • Pet Policy: Pets are not accepted. ADA-defined service animals only are welcome.


All fees mentioned are subject to change without prior notice and applicable taxes.

Hilton Richmond Hotel & Spa/Short Pump Reviews

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cynthiap592
"Will stay again!"
TripAdvisor user rating 5.0 out of 5
Reviewed September 09, 2025 NEW
Hotel is really nice, clean and well appointed. Comfy bed and pillows after a long day of driving. Automatic check-in and check-out with digital key were easy with parking right in front of the hotel main door. Lots of restaurants nearby and located close to the main highways running north.
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Dream05617306139
Washington DC, District of Columbia
"Bed Bugs and No Acknowledgement"
TripAdvisor user rating 2.0 out of 5
Reviewed August 04, 2025
I waited to write this review. I stayed at this hotel in July for a conference. First of all the air conditioning was malfunctioning and the hotel did work constantly to try to rectify the issue but for the three days I was there it never was fixed. The worst part was that I received bed bug bites which surprised me from a Hilton. I was covered and still have the scabs to prove it. I contacted Hilton Corporate who turned it over to the hotel itself. I NEVER received a response from the hotel regarding cleaning room 807 for the next guest! Corporate said it was a hotel direct issue since it was a physical complaint. I wasn't looking for compensation but I was looking for acknowledgement. I am a Hilton Honors member but now I am not sure I want to patronize an establishment that does not have a good customer service response. Just so disappointed.
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Y2933IWrebeccal
"Spa is finally open!"
TripAdvisor user rating 5.0 out of 5
Reviewed July 27, 2025
Just had the best experience at the new spa at the Hilton — and I’m so glad it’s finally open! The space is gorgeous, super clean, and has such a calming vibe from the second you walk in. The staff were all really friendly and made me feel welcome right away. I got a massage and it was honestly one of the most relaxing ones I’ve ever had — I didn’t want it to end! Everything felt luxurious but still warm and down-to-earth. So happy this spot is finally open — definitely a new go-to for me when I need to unwind. Highly recommend!
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Zuro
Wilmington, North Carolina
"One and done, not be repeated"
TripAdvisor user rating 3.0 out of 5
Reviewed June 18, 2025
Unfriendly and not helpful front desk staff (no early check in, no high floor, no ope non-inner court view), instead we had to change in the bathroom and store our luggage to get to a function we went to Richmond for, we were on 4th out of eight floors and we were facing a wall with other hotel room windows. Room was ok, bathroom was nice, buffet breakfast was sub-par and the common hotel areas felt run down. We will make sure I don’t stay there again.
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marilyncN4018EK
"Exceptional"
TripAdvisor user rating 5.0 out of 5
Reviewed April 20, 2025
Great experience and stay at this hotel. Very clean rooms and luxury experience. Love the central air thermostat control, comfortable beds, and again emphasis on cleanliness of the property. Will come back again whenever visiting Richmond. Thank you to all the property staff for excellence in their roles. Junior suite was exceptional.
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Hilton Richmond Hotel & Spa/Short Pump is located at 12042 West Broad StreetRichmond, VA 23233
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Frequently Asked Questions about Hilton Richmond Hotel & Spa/Short Pump

Is the hotel pet-friendly?

Pets are not accepted. ADA-defined service animals only are welcome.

What time is check in and check out?

Check-in time starts at 3:00 PM and check-out is until 12:00 PM.

Can I reserve a smoking room?

No, the hotel is 100% smoke-free.

Does the hotel have WiFi access?

Yes, free WiFi access is available at the property.

Does the hotel have an on-site restaurant?

Yes. Guests can dine at Shula's Steakhouse, The Restaurant and Aroma Cafe.

Does the hotel have a pool?

Yes, this property has an indoor pool.

Is parking available?

Self-parking is available for $10. EV charging station is also available. All fees mentioned are subject to change without prior notice and applicable taxes.

Is there a resort fee?

A 2.00% mandatory charge per stay is collected upon arrival. All fees mentioned are subject to change without prior notice and applicable taxes.

What is the minimum age to check in?

The reservation holder must be at least 21 years old to check in and is required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

How far is Hilton Richmond Hotel & Spa/Short Pump from Kings Dominion?

Kings Dominion is 26.4 miles away from the hotel.

How far is Hilton Richmond Hotel & Spa/Short Pump from The Poe Museum?

The Poe Museum is 15.6 miles away from the hotel.

How far is Hilton Richmond Hotel & Spa/Short Pump from White House of the Confederacy?

White House of the Confederacy is 15.5 miles away from the hotel.

Does the hotel have accessible rooms?

The hotel is accessible. Accessible features include elevators, accessible areas with accessible routes from public entrances, and accessible in-room amenities. Please contact the hotel directly for specific accessible needs to ensure the hotel will be able to meet your requirements. ADA-defined service animals are welcome at no extra cost.