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Hilton Richmond Hotel & Spa/Short Pump in Richmond, VA

12042 West Broad Street • Richmond, VA 23233

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Exterior of a Hilton hotel at dusk, with a lighted pathway and bridge in the foreground.

Hotel reception area with a modern desk, three chairs, pendant lights, and abstract artwork. A table with a floral arrangement is in the foreground.

Indoor swimming pool area with lounge chairs, potted plants, and large windows. Walls are white, and the ceiling has blue lighting fixtures.

A modern nail salon with four pedicure stations featuring beige chairs and foot baths, under purple ambient lighting.

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Based on 1,487 reviews

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Overview

This Hilton Hotel & Spa in Richmond, VA is located near premier shopping, dining, and entertainment. Enjoy the luxurious and appointed rooms with free WiFi, flat-screen TVs, and plush bedding. The hotel features a full-service spa, a fitness center, and an indoor pool. Enjoy delicious dining at The Restaurant, Shula's Steakhouse or unwind with a cup of coffee at Aroma Cafe.

up to 4 people

Good To Know

The minimum check-in age is 21.
Self-parking is available for $10. EV charging station is also available.
Take advantage of complimentary WiFi access and never miss a notification.
A 2.00% mandatory charge per stay will be charged upon arrival.
Restaurant and coffee shop on-site.
Indulge in an array of massage services at Aura Spa.
Go for a swim in the indoor pool.
Kings Dominion - 26.4 miles
Edgar Allen Poe Museum - 15.6 miles
White House of the Confederacy - 15.5 miles

24 Hour Front Desk
Business Center
Elevator
Fitness Facilities
Handicapped Access
Hot Tub
Indoor Pool
Inside Corridors
Meeting Facilities
Non-Smoking Rooms
Restaurant on Property
Room Service
Sun Deck
Internet Access in Public Areas (free)
Health Spa/Massage
Parking (surcharge)
Breakfast (surcharge)
Coffee Shop or Café
Smoke-free Property
Electric car charging station

Description

Check-In: 3:00pm Check-Out: 12:00pm

The Hilton Richmond Hotel & Spa/Short Pump offers a luxurious and convenient stay in the vibrant Short Pump area of Richmond, Virginia. Perfectly situated near premier shopping, dining, and entertainment options at Short Pump Town Center. Guests can unwind in elegantly appointed rooms featuring modern amenities such as free WiFi, flat-screen TVs, and plush bedding.

The hotel boasts an array of facilities, including a full-service spa, a state-of-the-art fitness center, and an indoor pool. Enjoy delicious dining at the on-site restaurant and relax with a cup of coffee at Aroma Cafe.

Lewis Ginter Botanical Garden and the The Poe Museum are a short drive from the hotel.

Important Information

Parking: Self-parking is available for $10 per day per vehicle. Three electric car chargers are available for guests. Two are Tesla specific and one universal charger.
Pet Policy: Pets are not accepted. ADA-defined service animals only are welcome.

All fees mentioned are subject to change without prior notice and applicable taxes.

Promotional Images (21)

Outdoor seating area with tables, chairs, a fire pit, and an umbrella. Brick building with "Aura Spa & Salon" sign. Evening lighting creates a cozy atmosphere.

Illuminated multi-story Hilton hotel with a red sign, viewed at night. The building features a modern design with large windows and is surrounded by a parking lot.

A dining room with two long tables set with white tablecloths, plates, glasses, and silverware. Black chairs surround the tables. Wine bottles are displayed on shelves against a dark wood paneled wall.

A formal restaurant dining area with neatly set tables, white tablecloths, black chairs, and framed artwork on cream-colored walls. The room has wood flooring and a modern, elegant atmosphere.

Hotel room with a large flat-screen TV on a wooden desk, flanked by two lamps. There's a blue office chair and abstract wall art above the desk.

Hilton Richmond Hotel & Spa/Short Pump Reviews

Based on 1,487 reviews

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Dream05617306139

Washington DC, District of Columbia

"Bed Bugs and No Acknowledgement"

Reviewed August 04, 2025 NEW

I waited to write this review. I stayed at this hotel in July for a conference. First of all the air conditioning was malfunctioning and the hotel did work constantly to try to rectify the issue but for the three days I was there it never was fixed. The worst part was that I received bed bug bites which surprised me from a Hilton. I was covered and still have the scabs to prove it. I contacted Hilton Corporate who turned it over to the hotel itself. I NEVER received a response from the hotel regarding cleaning room 807 for the next guest! Corporate said it was a hotel direct issue since it was a physical complaint. I wasn't looking for compensation but I was looking for acknowledgement. I am a Hilton Honors member but now I am not sure I want to patronize an establishment that does not have a good customer service response. Just so disappointed.

Y2933IWrebeccal

"Spa is finally open!"

Reviewed July 27, 2025 NEW

Just had the best experience at the new spa at the Hilton — and I’m so glad it’s finally open! The space is gorgeous, super clean, and has such a calming vibe from the second you walk in. The staff were all really friendly and made me feel welcome right away. I got a massage and it was honestly one of the most relaxing ones I’ve ever had — I didn’t want it to end! Everything felt luxurious but still warm and down-to-earth. So happy this spot is finally open — definitely a new go-to for me when I need to unwind. Highly recommend!

Zuro

Wilmington, North Carolina

"One and done, not be repeated"

Reviewed June 18, 2025

Unfriendly and not helpful front desk staff (no early check in, no high floor, no ope non-inner court view), instead we had to change in the bathroom and store our luggage to get to a function we went to Richmond for, we were on 4th out of eight floors and we were facing a wall with other hotel room windows. Room was ok, bathroom was nice, buffet breakfast was sub-par and the common hotel areas felt run down. We will make sure I don’t stay there again.

marilyncN4018EK

"Exceptional"

Reviewed April 20, 2025

Great experience and stay at this hotel. Very clean rooms and luxury experience. Love the central air thermostat control, comfortable beds, and again emphasis on cleanliness of the property. Will come back again whenever visiting Richmond. Thank you to all the property staff for excellence in their roles. Junior suite was exceptional.

vtravels12

Charlotte, North Carolina

"Good stay overall"

Reviewed April 06, 2025

This is the second time we stayed at this hotel and the experience was good both times. The check in process was very easy. We received a room on one of the higher level floors . The room was ready when we arrived. The bed was super comfy. The pillows were decent. The bathroom was a good size. The water pressure was good but the water was warm at best. The ac only went down to 65 degrees. The gym was nice. There were lots of dumbbells. One of the treadmills was broke but the other two worked. There provide water bottles and have water stations to fill your water. The parking lot was full but we didn’t have any issues parking. You do have to pay $10 a day for parking. Honestly, I do think this is a bit outrageous since parking is literally just a lot in an area that’s nice quite overly crowded at all nor is it in a large city. They have an onsite restaurant. The breakfast is $16 a person on the weekend and it’s a buffet. There are plenty of restaurants around where you can get a good breakfast. The Starbucks onsite closes at 11am which is a little annoying because I’m a littler coffee drinker but there are other coffee shops near by which is helpful. We did have one issue while we were there but the staff was so incredibly helpful. The tv in our room was not working at all. I know we didn’t come to watch tv but we did need to have one channel for the stay but the receiver wasn’t working. We reported it to the front desk and they moved us to a new room immediately. Overall the stay was good and we will definitely stay again.

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Hilton Richmond Hotel & Spa/Short Pump is located at 12042 West Broad Street • Richmond, VA 23233

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Frequently Asked Questions about Hilton Richmond Hotel & Spa/Short Pump

Is the hotel pet-friendly?

Pets are not accepted. ADA-defined service animals only are welcome.

What time is check in and check out?

Check-in time starts at 3:00 PM and check-out is until 12:00 PM.

Can I reserve a smoking room?

No, the hotel is 100% smoke-free.

Does the hotel have WiFi access?

Yes, free WiFi access is available at the property.

Does the hotel have an on-site restaurant?

Yes. Guests can dine at Shula's Steakhouse, The Restaurant and Aroma Cafe.

Does the hotel have a pool?

Yes, this property has an indoor pool.

Is parking available?

Self-parking is available for $10. EV charging station is also available. All fees mentioned are subject to change without prior notice and applicable taxes.

Is there a resort fee?

A 2.00% mandatory charge per stay is collected upon arrival. All fees mentioned are subject to change without prior notice and applicable taxes.

What is the minimum age to check in?

The reservation holder must be at least 21 years old to check in and is required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

How far is Hilton Richmond Hotel & Spa/Short Pump from Kings Dominion?

Kings Dominion is 26.4 miles away from the hotel.

How far is Hilton Richmond Hotel & Spa/Short Pump from The Poe Museum?

The Poe Museum is 15.6 miles away from the hotel.

How far is Hilton Richmond Hotel & Spa/Short Pump from White House of the Confederacy?

White House of the Confederacy is 15.5 miles away from the hotel.

Does the hotel have accessible rooms?

The hotel is accessible. Accessible features include elevators, accessible areas with accessible routes from public entrances, and accessible in-room amenities. Please contact the hotel directly for specific accessible needs to ensure the hotel will be able to meet your requirements. ADA-defined service animals are welcome at no extra cost.