Hilton Garden Inn Springfield in Springfield, MA

-***Minor to moderate problems/annoyances throughout the stay added up to an unpleasant experience.*** -Clean room. Now for not so great: -After a 6hr drive I just wanted to relax and watch a football game. No TV channel guide upon entering room. (Handheld nor on TV’s ‘channel guide’ itself). Front desk offered paper copy guides, neither of which were to the TV model in my room. Paper guides have me an estimate of channel subjects (sports, etc.) Took 30min just to find football game and begin to relax after calls/trips to front desk. -TV blacked out 3-4x/hr for no reason. Just turned off and back on, again and again. -Very few guests that night. My window looked out over an overnight tractor trailer parking lot. Grungy view when a room on the other side of the hall would have been 100% better. Little things. -Keurig coffee maker was broken, unusable, beyond repair. Front desk requested I bring it down. Later a hotel staff knocked on my door with a new one. Why not just exchange it instead of having me make the trip down? Just wanted a cup of coffee, turned into an ordeal. -Restaurant was a Tavern located next door. Hotel has an indoor walkway but it was closed for construction. Not expecting the Ritz but it being January, having to bundle back up in winter clothes to grab a pizza was small but additional inconvenience considering the price of the room. -Refrigerator mildly cool. Unable to save leftovers. Small ice cream cookie I purchased was melting when I got it after 1hr. -“Ice/Vending” on each floor was only ice. Snacks/beverages available at front desk, however, staff only sometimes around to help. - Heater. Set temp to comfortable level. Heating unit would warm the room. Then the A/C would power on until room was cold, then return to heating. This cycle was continuous throughout the night. Cold, warm, cold, warm. Noisy. - Construction. 4th & 5th floors were under complete construction. I awoke at 8-9am to saws, hammers, etc. -Elevator. At check out only one of two elevators worked. The functioning one was full of a 7ft pallet of construction materials. Couldn’t squeeze into the elevator with my bags so back down the hall to use the stairs w/ all my luggage in tow. - ***I think that’s it. From beginning to end it was one thing after another.*** Like I said, clean room, didn’t feel unsafe at least, but not worth half the price.

There's no smart TV so no Netflix Peacock etc, very low lighting, lobby and elevator floors dirty. Bedding very thin pillows flat very Disappointed in the overall quality. Couple of feet from the basket hall of fame music from uno is very loud

My family and I have been coming to this hotel for over 15 years, but this place has taken a steep downhill decline lately. For starters, as others have mentioned, the music coming from the UNO pizza restaurant is excessively loud. Like, heavy metal concert loud and completely unnecessary. It made it very difficult for our young children to sleep. In the parking lot closest to the railroad track and/or behind the property, we personally witnessed drug deals and people making deals for prostitution. This has never been a problem, but I can only imagine that the continued decline of Springfield coupled with the massive weed store that was built has only further contributed to the clientele here. You can also smell the weed when you walk outside. There is a security guard the sits on his phone at the front desk guarding the door after hours at night, which also was never necessary, but apparently is now. Breakfast in the morning is $16.95 and if you are Hilton Gold or Diamond, only $10 of this cost is covered. When you consider what is offered on that breakfast bar for $16.95, it’s pretty outlandish. When we were there, they were out of all sausage. This left them with bacon, breakfast potatoes, and something that resembled scrambled eggs for warm options. We were pretty disappointed. The hotel is on the more expensive side, probably a result of the traffic on weekends from the casino. On the positive side, much of the staff was kind and helpful. However, our family has already decided that for future visits to the area, we’ll stay at the Hampton Inn down the road instead to avoid the loud music, costly breakfast, and other issues.

Meets expectations for the brand, everything as it should be. Cannot get closer to the Hall of Fame. Very convient. Had a drink at the Chicago Grill while listening to the live music, very pleasant way to spent some evening hours before our Hall of Fame visit the next day.

Extremely disappointed with this Hilton facility. The issues with our room included that the vent fan in the bathroom did not work and whomever chose the coloring in the room didn’t think how having a dark purple motif throughout the room would affect the room, it was foreboding and uninviting. Most upsetting of this stay was the quality of the food service. Their website states they have an onsite restaurant. The hotel is next to a UNO Pizzeria and Grill and a walk to several other options in the Basketball Hall of Fame. They do offer breakfast, although on both days we had breakfast, the food in the chafing dishes was cold and unappetizing. I have come to expect more from other Hilton products, unfortunately this facility failed to achieve that status.