Hilton Columbus at Easton in Columbus, OH

I am so glad we stayed here since we couldn't be in our own home for Christmas. Almost all staff members we encountered were extremely friendly and helpful, especially Scott and Dimitry at the front door. The staff is very diverse on many levels and we loved that. We visit Columbus frequently and had heard that there were car break-ins at most hotels at Easton but this property has 24 hour security and we had no issues. We did self-park, not valet. Hotel public areas and dining: The hotel is in a great location and was decked out for the holidays and it was so cheerful. It's too bad some customers felt it was okay to put their shoes on furniture and coffee tables. A reminder of lack of social graces in the USA. Anyway, the staff at breakfast were lovely. The only odd thing I found was that no one at the omelet station would ask if we would like to order anything. We had to basically interrupt them after waiting for several minutes while they chopped veggies in front of us. They absolutely could see us standing there - we were just a few feet away. We had the same thing happen at night. We tried to get sandwiches and could hear staff chatting out of sight in the back but there was no way to get their attention (e.g. no bell) so we got expensive salads from the takeaway space and used self-pay. They were not very good. Staff was great overall. At breakfast one morning, there was a man who was acting atypical and had some outbursts. I did not see this but my husband was there and he said the staff was wonderful, they engaged him and were kind, instead of nasty and threatening, clearly trained to handle stressful situations with grace and thoughtfulness of all customers. We used the pool/hot tub one night and it's one of the nicer ones we've encountered for this type of hotel. Plenty of towels and places to sit. Clean, well marked signs and exits. If the hotel is not too busy - and it wasn't during our visit - there is an area where the ballrooms are with a long hallway. If my kids were young and no one was around, I would use that space to move and play games. It's bright, pretty, and no one was around. Room: we reserved a room with two queens, an Easton view and a tub. The beds seemed more like doubles and there was no tub. It was late when we arrived so I didn't request a room change. The room was clean and fairly spacious. I appreciated that there was a lot of storage and places to put stuff. The beds were comfortable but the pillows seemed a little old and lumpy. One bed had a comforter on it but the other just had a sheet and a thin blanket. No extra linens or the missing comforter in the closet. I could have asked for these things but 3 out of 4 of us get hot at night so it wasn't a big deal. We just found the inconsistencies odd. There were plenty of outlets - yay! The bathroom had great storage for our toiletries and I liked having a vanity with bench across the way. There were plenty of towels. What we didn't like: very low light in the bathroom, we tried to use the plug-in close-up mirror with different light settings to make it brighter but the only light setting that worked was the evening one so that wasn't helpful. There was no conditioner in the shower container. Like our other issues, we could have called to get a refill but we had some with us and used it instead. It also took the water in the shower a really long time to heat up. Like 5-10 minutes. This is so bad for the environment to just let water run. Again, most of our issues probably could have been reported and dealt with but I really hate having to call to request to correct things that shouldn't be an issue to begin with. Then we have to wait for people to arrive, etc. We were visiting family and didn't want to be waiting around. Overall I do recommend this hotel. If I stay there again, and I probably will, I will just double check that the room they give me is what I requested and I will check things like conditioner levels and bedding when I walk in the room.

I was attending an all day work meeting at Hilton Easton in October. We were served breakfast, lunch, snacks, and coffee. The employee, named Said, was absolutely amazing! He was kind, helpful, and when he noticed I was leaving to quickly watch my kid's sporting event, he got a to go container so that I would not miss lunch. Multiple people at my event also commented on how nice and helpful he was!

It is a lovely hotel, and we had a lovely room. Close to everything. Thanks to Mikey for rescuing breakfast this morning!

This is the second stay at the Easton Hilton. The staff is excellent and breakfast is always a highlight. Chef Mikey is so friendly and even brought out a GoGurt for our five year old. I also appreciate the coloring and activities the staff had for our youngest. It can be difficult to have a moment to enjoy coffee/breakfast with a young child but they made it easier!

Beautiful hotel, clean, and the staff were terrific—multiple delicious food options. Close to shopping and restaurants, and the Christmas atmosphere made it wonderful. I would recommend this hotel to anyone planning a visit or business trip to Columbus.