Hilton Columbus at Easton in Columbus, OH

Came in for a bite to eat while I worked on my laptop and Audra was my bartender and I ended up having the best glass of wine and quick bite and she was so warm and welcoming. Thank you for hiring such a conscientious person to greet your traveler’s.

My recent visit to the Hilton Columbus at Easton was, unfortunately, the worst hotel experience I have ever encountered. While the hotel itself is nice, the disorganization in operations and the lack of effective customer service significantly diminished my stay and negatively shaped my perception of the property. 1. Parking Issues and Lack of Communication: Upon arrival, I was not made aware by the valet staff that self-parking was an option. Instead, my car was automatically valet parked, incurring a charge of $30 for the day. It was only through conversation with another guest on the second night that I learned self-parking was available. This lack of clear communication resulted in unnecessary charges and confusion. 2. Disruptive Housekeeping Incident: On the last night of my stay—Christmas Day—I was unexpectedly awakened in the middle of the night by a knock at my door from a housekeeping staff member. This interruption was especially frustrating as I was aiming to get adequate rest before my drive home the following morning. Believing the late-night knock to be urgent, I answered the door, only to be told by the employee that I was not supposed to be in the room. This was surprising, given that I had checked into this room and was not scheduled to check out until the next day. Rather than addressing the matter internally, the staff member instructed me to contact the front desk myself, highlighting a lack of accountability and poor internal communication. 3. Billing Problems and Unmet Promises: During the check-out process, I discovered several discrepancies on my bill. I was charged for valet parking every day of my stay, despite only using this service on the first night—when I had not been informed of the self-parking option. Additionally, at check-in, I was told I would receive a $15 per person per day Hilton Food & Beverage Credit for breakfast. However, upon check-out, I was denied this credit, with staff now claiming I was not eligible. The only reason I chose to eat breakfast at the hotel was because of this promised credit; otherwise, I would have opted for one of the many nearby dining options, as the food at the hotel was unremarkable. This inconsistency between what was promised and what was delivered was disappointing. 4. Erroneous Charges After Departure: After returning home and reviewing my credit card statement, I found that the hotel had charged me twice for my stay. This now means that I have to interact with hotel staff again to resolve yet another mistake. I was only prompted to check my statement due to the multiple errors during my stay, which had eroded my trust in the hotel's ability to manage its operations accurately. Ordinarily, I would not have checked my statement so closely, but the repeated issues compelled me to verify the charges.

I had a really great experience at the Hilton in Easton! The hotel is beautiful with a vibrant bar in the lobby and updated/refreshing rooms. The front desk checked us in quickly and upgraded my room due to my gold status. The breakfast in the morning was incredible, thanks to Pat! I gave him the freedom to make my omelet however he wanted to, and it was to die for! Thank you to the entire Hilton team for a memorable stay

Breakfast was prepared with excellence and a smile. We were greeted warmly and taken care of expeditiously. One negative yet sanitary flaw - the waitresses wipe seats off with the same towel they wipe the table off with. This is soooo unsanitary.

Amazing experience and one of the best hilton hotels in columbus. Definitely will return again in the future as the service was excellent.