Four Seasons Hotel Boston in Boston, MA

This hotel delivers on every front! The rooms are beautiful, the amenities throughout the hotel are luxurious and thoughtful, and the service is impeccable. The renovated lobby and bar space is fun and hip. The app is absolutely amazing, allowing you to do everything from ordering a complimentary coffee in the morning to requesting housekeeping service and help with any other questions you may have. The responses are very quick and friendly. The Vault on each floor with complimentary snacks is fabulous! And their team is consistently so friendly and professional, absolutely top notch service. I cannot recommend this hotel enough.

We had stayed there many years ago and found it to be a well run and luxurious experience. I don't understand what the thinking was in fixing what wasn't broken and making it look and feel like a much lower class of hotel. The decor feels silly, and it feels ad hock, nothing makes sense, nothing is comfortable except the breakfast room. That said, I can't understand why the big attractive breakfast room is only the breakfast room, and that there's no real restaurant there. Breakfast was included in the package I'd reserved. The 40 minute wait for cold food was so awful that I decided to take my breakfast in the coffee shop, also only open for breakfast. The people in the coffee shop couldn't have been nicer, but the idea of coffee in a cardboard is NOT luxury hotel service. The pastries were good, and fresh. The room that functions as a bar (the bar itself is blocked by a strange high table and has seats that are isolated from each other), tea room and restaurant is roped off until a certain hour, the decor feels like something's gone wrong, it's either low chairs from your grandmother's house at low tables, highboys, or a section with no windows that feels like a lunch room or something, even though there could be a view of the park, were there not things in the way. I found the atmosphere so uninviting that I never ate there or had a drink. One of the amenities is something I'd never seen before, "The Vault" is accessed by your key card, you can have plain or peanut M&M's, carbonated drinks, bottled water, potato chips in the tiny bags you'd get on a plane in tourist class, or what appeared to be gourmet jelly beans, that you gather in a plastic cup! More staff needs to be hired, and they need to be dressed better.

Why not bring in a flashy San Francisco designer, who loves to pose in little jackets and bow ties, and do a big redo that one could describe as "Petaluma Cowboy Far West Saloon Victorian Revival", spend a lot of money and when the designer has faded off into the California sunset, rearrange the furniture and add highboy tables everywhere, but not only that, rethink the whole concept? Why not throw out what was one of the swankiest cocktail venues in the city and replace it with a take out coffee bar, and why not shut down the upstairs restaurant with a view of the park and improvise a little lunchroom/bar/tearoom on the ground floor to replace it, and why not close it until lunchtime, when the take out coffee bar closes? And why not greet your guests at the door dressed as if you were about to lead them on a walking tour of the California Redwood Forests, with rain resistant jeans, NB trainers and zip up acrylic tops, all in fatigue tones? And why not open the old restaurant on the second floor as a breakfast venue and serve stale bagels ice cold and make them wait forty minutes for the pleasure? And why not leave your $1000 a night room for six hours, return late in the afternoon looking forward to a luxury refresh, and find that your room hasn't been serviced? Let's go Four Seasons Hotel Boston!

The Four Seasons brand ensures elegance and an elevated experience and the Four Seasons Boston does not disappoint. Had the lucky experience of being here for a work meeting. The rooms are spacious and comfortable and the location is classic Boston, right on the Commons.

I stayed here for two nights while visiting local colleges. Located directly across from the Public Garden a perfect place for a morning walk. The hotel is also near a number of great restaurants and the main shopping district. The front desk staff is very good though honestly not quite on par with other Four Seasons in which I have recently stayed. All in all a fine hotel in a great location.