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Crowne Plaza Hotel Dallas Downtown, an IHG Hotel in Dallas, TX

1015 Elm Street • Dallas, TX 75202

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Outdoor rooftop swimming pool with lounge chairs, surrounded by tall buildings and a clear blue sky.

Hotel room with two large beds, a maroon sofa, a desk with a chair, a wall-mounted TV, and a large window with curtains letting in natural light.

Crowne Plaza hotel entrance with sliding glass doors, valet sign, and illuminated lobby visible through large windows at night.

A hotel room kitchenette with wood cabinets, a black mini fridge, a coffee maker, ice bucket, and cups on a counter, with a purple accent wall and framed artwork above.

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Starting at

$139.00 $89.92

avg/night (USD)

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Based on 236 reviews

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Modern Downtown Rooms at Crowne Plaza Hotel Dallas

Packages with Crowne Plaza Dallas

Medieval Times Dallas + Hotel Combo

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Medieval Times Dinner and Tournament Dallas in Dallas, Texas

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel in Dallas, Texas

Save up to 22%

Package Starts at (USD):

$119.82

plus

tax

Per Adult

Ripley's Believe It or Not! Grand Prairie + Hotel Package

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Ripley's Believe It or Not! Grand Prairie in Grand Prairie, Texas

Save up to 20%

Package Starts at (USD):

$88.68

plus

tax

Per Adult

iFLY Dallas + Hotel Package

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iFLY Indoor Skydiving - Dallas in Frisco, Texas

Save up to 10%

Package Starts at (USD):

$162.87

plus

tax

Per Adult

iFLY Fort Worth + Hotel Package

Details

Save up to 10%

Package Starts at (USD):

$162.87

plus

tax

Per Adult

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About Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Overview

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is a hotel located in the heart of Dallas. This hotel features a heated, rooftop outdoor pool and a 24-hr business and fitness center. Enjoy your stay while connected to free WiFi.

up to 4 people

Good To Know

Minimum age to check in is 21.
Keep your work out routine in the hotel's fitness center.
Relax and enjoy city views from the rooftop pool and deck.
On-site 24-hour business center
Located 3 blocks away from Main Street entertainment District and 4 blocks from The AT&T Performing Arts Center.
House of Blues Dallas is less than a mile away.
Dallas Convention Center is within a short walking distance from the hotel.

24 Hour Front Desk
Business Center
Elevator
Fitness Facilities
Handicapped Access
Bar/Lounge
Meeting Facilities
Non-Smoking Rooms
Outdoor Pool
Restaurant on Property
Room Service
Internet Access in Public Areas (free)
Wedding Services
Concierge Services
Parking (surcharge)
Smoke-free Property
Beach/pool cabanas (surcharge)
Beach/pool sun loungers
Swimming Pool

Promotional Images (23)

A circular bar with marble countertop, wooden chairs, and pendant lighting sits under a ceiling with blue LED strip lights in a modern, spacious lounge.

Two hotel receptionists stand behind separate front desks in a modern lobby, with marble counters and a blue and white wall mural behind them.

Rooftop swimming pool with lounge chairs and cabanas overlooking a city skyline at dusk.

A banquet hall with round tables covered in white tablecloths, red chair sashes, black napkins, and decorative centerpieces under crystal chandeliers.

Modern office lounge with armchairs, sofas, high tables with chairs, large windows, and overhead lighting. City buildings visible outside, and the space has neutral tones with colorful accents.

Description

Check-In: 3:00pm Check-Out: 12:00pm

Within minutes of popular Dallas attractions such as the JFK Memorial, Crowne Plaza Dallas Downtown features an on-site restaurant and thoughtful facilities, including an outdoor rooftop swimming pool.

You can enjoy free weekday newspapers in the lobby, a state-of-the-art fitness center, and an on-site tour desk. The property also offers 24-hour front desk service and wireless internet access.

Just steps away are the Dallas Aquarium, the famed House of Blues Dallas, and the American Airlines Center, home to the Stars hockey team.

Important Information:

Pet Policy Pets are not accepted. ADA-defined service animals only are welcome.
Parking Information At Crowne Plaza Dallas Downtown, self-parking is available for a daily rate of $20.

All fees mentioned are subject to change without prior notice and applicable taxes.

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel Reviews

Based on 236 reviews

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EdwardP12345

"Unresolved Overcharge and Terrible Customer Service"

Reviewed January 27, 2026 NEW

⭐ 1/5 – Absolute disgrace Easily the worst hotel I’ve ever stayed at. Rude and unhelpful staff, unsafe location, filthy room, broken AC, dirty bathroom, and non-working streaming services. Despite staying at the hotel, I was charged a cancellation fee. I raised this at check-in and followed up daily. Each time I was told it was “being worked on.” At checkout, the Front Office Manager, Dia Peña, personally told me I would be refunded. No refund was processed. My emails and follow-ups were ignored. When I called the hotel, staff said they couldn’t help, refused to confirm my message was passed on, and eventually hung up on me. A staff member named Don was the only person who offered his assistance where he could. Completely unacceptable for a Crowne Plaza / IHG property. Do not stay here. Stay anywhere else in Dallas.

932zhangy

"More Staff!"

Reviewed January 21, 2026 NEW

They need more staff. Only one front desk agent today checking in 30 people in front of me. Took us about 35 minutes to get checked in. The asian man was very apologetic about the wait time and he was very patient. He was answering phones, bringing people towels and checking people while giving recommendations with a very positive attitude. He was handling air-conditioning complaints while providing excellent service. I'm leaving a review to give awareness to management that they should have more people in the evening shift to accommodate guest request and etc. Docked one star due to the room we booked wasn't available. I appreciate the front desk staff kept a level head while catering to complaints and request.

jamesmG5240QM

"Love my stay"

Reviewed January 15, 2026 NEW

Flew in from New Zeland to celebrate the holidays in Dallas mate. Enjoyed my time here and the local area. Jordan and Dan were both very personable and assisted me through out my entire stay. A lot of the amenities were closed during the holidays but I was able to walk around the general area to eat, drink and just enjoy the city. I had no issues during my stay and those two folks were very nice to me. So my experience here was very nice and highly recommend it. Specially at the price I pay it was an average of 70-90 a night

nsI5929LV

"Caring Staff."

Reviewed December 20, 2025

Booked a reservation through Expedia for 2 nights (Dec 10- Dec 12) at this hotel. Price was very good and it's located in the middle of everywhere so location was key. I was checked in by Dan and he was just charismatic, welcoming and a pleasure to talk to. Hotel was clean, room was good and working. They do have a gym that's open 24 hours. Breakfast that open which I didn't try. I only had one bad experience here during dinner. When I was checking out I voiced out my concern to Dan he was very apologetic and he talk to his supervisor Cherry and they were able to help me remove a charge out of my receipt. Love that they didn't argue they just listened as I voice my concern and treated me correctly.

X5398JDkevinf

"Treated like second class citizen at a second class hotel"

Reviewed December 14, 2025

Stayed here one night for the Dallas 2025 marathon. Check in time is 3pm but they said no room was available. Waited in the lobby, went back up to the desk several times, no room. Mind you, during this time they were giving rooms to many other guests (20+). Finally got a room at 4pm but the key card did not open the door so had to go back down to the lobby where they gave me a different room. The room I finally got had a television that did not work (it turned on to the hotel menu but would not play live TV channels.) It seemed only 1 or 2 of the 4 elevators were in service. They would not accept the primary credit card. They seemed to think it was prepaid or debit card. No, it's a normal credit card with a $20,000 credit limit. Oh, and the Wi-Fi didn't work either.

View all 236 Tripadvisor Reviews

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is located at 1015 Elm Street • Dallas, TX 75202

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Frequently Asked Questions about Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

What is the minimum age to check-in?

The reservation holder must be at least 21 years old to check in and is required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

What time are check-in and check-out?

Check-in is at 3:00 pm and check-out is at 12:00 pm.

Does the hotel serve a complimentary breakfast?

No. Breakfast is available for a fee.

Is WiFi access accessible?

Yes. Complimentary WiFi access is offered to hotel guests.

Is Crowne Plaza Hotel Dallas Downtown, an IHG Hotel pet-friendly?

Pets are not accepted. ADA-defined service animals only are welcome.

Can I reserve a smoking room?

No. The hotel is 100% smoke-free. Guests caught violating this policy are subject to an additional fee.

Does the hotel have a pool?

Yes. Guests can use the hotel’s heated rooftop outdoor pool during operating hours.

Is parking available?

At Crowne Plaza Dallas Downtown, self-parking is available for a daily rate of $20. All fees mentioned are subject to change without prior notice and applicable taxes.

Does the hotel have accessible rooms?

Yes. Should you require an accessible room, please make note of this on your reservation.

How far is the nearest airport to Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?

Dallas Love Field Airport is the closest airport with a distance of approximately 8.5 miles.

What are the attractions nearby Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?

Here are the top attractions near Crowne Plaza Hotel Dallas Downtown, an IHG Hotel, along with their approximate distances: Perot Museum of Nature and Science (0.7 mile), Dallas Museum of Art (0.6 mile), African American Museum (2.7 miles), Dallas Zoo (3.4 miles), Meadows Museum (4.9 miles), George W. Bush Presidential Library (4.9 miles), Dallas Arboretum (6.4 miles), and Museum of Biblical Art (7.1 miles).

What accessible features does the hotel offer?

The hotel provides accessible accommodations, including wheelchair-accessible rooms and ADA-compliant routes with features like accessible door locks, grab bars, and tall toilets. Amenities include grab bars in tubs, portable bathtub seats, handheld showers, and accessible controls. Parking offers 15 wheelchair-accessible spaces, self-parking, and ramp access to key areas like the hotel bar and restaurant. Public areas, including the entrance, registration desk, toilets, and business center, are fully accessible with ADA-compliant lifts. For hearing accessibility, the hotel has close-captioned TVs, amplified telephones, and visual alarms. Vision accessibility features include Braille signage and audible alarms. Please contact the hotel for specific accessible needs to ensure the hotel will be able to meet your requirements.