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Crowne Plaza Hotel Dallas Downtown, an IHG Hotel in Dallas, TX

1015 Elm Street • Dallas, TX 75202

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Overview

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is a pet-friendly hotel located in the heart of Dallas. This hotel features a heated, rooftop outdoor pool and a 24-hr business and fitness center. Enjoy your stay while connected to free WiFi.

up to 4 people

Good To Know

Minimum age to check in is 21.
Pet-friendly rooms subject to fees and availability. See FAQs for details.
Keep your work out routine in the hotel's fitness center.
Relax and enjoy city views from the rooftop pool and deck.
On-site 24-hour business center
Located 3 blocks away from Main Street entertainment District and 4 blocks from The AT&T Performing Arts Center.
House of Blues Dallas is less than a mile away.
Dallas Convention Center is within a short walking distance from the hotel.

24 Hour Front Desk
Business Center
Elevator
Fitness Facilities
Handicapped Access
Bar/Lounge
Meeting Facilities
Non-Smoking Rooms
Outdoor Pool
Pet Friendly
Restaurant on Property
Room Service
Internet Access in Public Areas (free)
Wedding Services
Concierge Services
Parking (surcharge)
Smoke-free Property
Beach/pool cabanas (surcharge)
Beach/pool sun loungers

Description

Check-In: 3:00pm Check-Out: 12:00pm

Within minutes of popular Dallas attractions such as the JFK Memorial, Crowne Plaza Dallas Downtown features an on-site restaurant and thoughtful on-site facilities, including outdoor rooftop swimming pool. While staying at the Crowne Plaza Hotel Dallas Downtown, guests can enjoy free weekday newspapers in the lobby, a state-of-the-art fitness center and an on-site tour desk.

Crowne Plaza Dallas Downtown also features 24-hour front desk service and wireless internet access. Steps from the Dallas Downtown Crowne Plaza Hotel is the Dallas Aquarium and the famed House of Blues Dallas and entertainment venue. The American Airlines Center, home to the Stars hockey team is also nearby.

Minimum age to check-in: The reservation holder must be at least 21 years old to check in and is required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Pet Policy Pets are welcome. Guide dogs and service animals are permitted, while domestic service dogs weighing up to 30 lbs. are also welcome with a daily fee of $40 and a refundable deposit of $75 due at check-in. Please notify the hotel directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited.

Parking Information At Crowne Plaza Dallas Downtown, self-parking is available for a daily rate of $20.

All fees mentioned are subject to change without prior notice and applicable taxes.

Promotional Images (21)

Business center complete with two computers.

Fitness room with cardio equipment and weights.

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel Reviews

Based on 198 reviews

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I1897OHwhitneyl

"Highly Recommend!"

Reviewed April 14, 2025 NEW

I do large group bookings with Douglas year round and our groups always love it here! The group sales team is so easy to work with. Rates are amazing and the location is perfect. Our groups also love doing private events at Thrive Nightclub and have so much fun!

stephanieaK1665TD

San Antonio, Texas

"Old and in need of renovation"

Reviewed April 04, 2025 NEW

While clean, this hotel has seen better days. Panels in the elevator are coming apart, our bathroom door stuck and had peeling paint on it. Half of the lamps /lights in the room didn’t work. The bathtub didn’t drain and the shower pressure was terrible. The spout was loose on the tub. There was a trickle of water from the faucet, and the toilet didn’t flush unless you held it down for a good 30 seconds. The front desk is very small with not enough staff to man it, causing long waits at checkin and checkout. I would hesitate to recommend this hotel to anyone.

brianH-XLS

Johnstown, Colorado

"An adequate facility, but I'd probably go somewhere else next time."

Reviewed March 14, 2025

I stayed here during the Verticon helicopter show. The checkin was an arduous venture. The rooms were booked via Priceline, and this caused problems. It took the clerks well over an hour to get us our rooms. During the stay my room keys stopped working..had to deal with that. As far as sleeping goes, I heard sirens and loud cars and truck..motorcycles most every night. I found it hard to get well rested. It is due to being located downtown...but.... The room was fairly clean, the bed was firm and comfortable. I think the bath needs a mat because I found it to be a bit slick and was concerned about slipping and falling. The sink was extremely slow to drain as well. The floor below the sink was damp, so there may be a leak somewhere. The microwave and refrigerator were fine. The coffee maker worked well. There was not a safe in my room. They do charge above and beyond if you have a vehicle to park..$20 per day. The breakfast was a pretty nice buffet, with many items to choose from. Lots of bacon, eggs, cereals, etc. None was made to order. The host was very good and attentive.

pnkgirl27

Katy, Texas

"Not a good stay"

Reviewed February 13, 2025

Horrible experience! The hotel isn’t very well maintained despite well intentions of a half attempt of a remodel. Things such as broken shower drains, air conditioning, wall sockets ripped out of the walls, refrigerators removed leaving where they once were and not replaced, lightbulbs out in the bathroom, fitness room TVs not working along with employees & their friends hogging up all the equipment and overall dinginess. The hotel pantry system is broken so nothing can be purchased from it at all. The parking deck only accommodates vehicles 6’3 and under so most SUVs won’t fit including mine. They have 5 spots outside out front but they are utilized by employees since the homelessness/crime is rampant (if the crime is too bad that employees don’t park in the deck then why is it okay for guests, hire security!). As for the employees, the front desk was nice. The housekeeping on both floors we stayed on weren’t professional though. Nonstop slamming of doors, loud music, conjuring together for a good time and DRUG use. Ughhh clouds of smoke coming out of the employees only rooms & maintenance closets. EVERY morning waiting on the elevator was unbearable! I don’t particularly care if people do recreational things but I shouldn’t be forced to ingest massive quantities of 2nd hand smoke against my will since their stairwells are not an option (emergency use only non re entry). My toilet broke so a work order was placed. Nope! I had to fix it myself after it was apparent that maintenance wasn’t going to come that day. Yet, they were beating on the door the next morning wanting to run internet cable in my room at 9am. When I declined for them to come in at that exact moment (I was still in my bedclothes with no prior notice) it was met with attitude. On the positive side, the bed linens were pristine, the hotel bar was nice, and the location is ideal to the convention center. This hotel needs an overhaul on multiple levels but hopefully they can get things on track. As a female I didn’t feel comfortable alone here & will choose to stay elsewhere next time.

Love2travelforfun

Minneapolis, Minnesota

"Nice hotel , close to convention center . Warm and comfy beds. Check in could be smoother."

Reviewed January 26, 2025

I was positively surprise by the hotel after reading unpleasant reviews. Most of the staff were nice . However I did have an unfortunate incident checking in as the room I was given was still dirty but was upgraded to another room with balcony. Another thing of advice: having water and coffee in the lobby would be great on cold January months .The lobby was welcoming. Another attractive feature, the location is close to the Convention Center about 4 blocks away. However , there is a grey hound bus station and train station , so be aware of your surrounding. Overall, it was a good stay.

View all 198 Tripadvisor Reviews

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is located at 1015 Elm Street • Dallas, TX 75202

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Frequently Asked Questions about Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

What is the minimum age to check-in?

The reservation holder must be at least 21 years old to check in and is required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

What time are check-in and check-out?

Check-in is at 3:00 pm and check-out is at 12:00 pm.

Does the hotel serve a complimentary breakfast?

No. Breakfast is available for a fee.

Is WiFi access accessible?

Yes. Complimentary WiFi access is offered to hotel guests.

Is Crowne Plaza Hotel Dallas Downtown, an IHG Hotel pet-friendly?

Pets are welcome. Guide dogs and service animals are permitted, while domestic service dogs weighing up to 30 lbs. are also welcome with a daily fee of $40 and a refundable deposit of $75 due at check-in. Please notify the hotel directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited.

Can I reserve a smoking room?

No. The hotel is 100% smoke-free. Guests caught violating this policy are subject to an additional fee.

Does the hotel have a pool?

Yes. Guests can use the hotel’s heated rooftop outdoor pool during operating hours. The 9th-floor rooftop swimming pool has shut down for the season. While the pool deck remains accessible, the actual swimming pool won't be available for use until late April 2024.

Is parking available?

At Crowne Plaza Dallas Downtown, self-parking is available for a daily rate of $20.

Does the hotel have accessible rooms?

Yes. Should you require an accessible room, please make note of this on your reservation.

How far is the nearest airport to Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?

Dallas Love Field Airport is the closest airport with a distance of approximately 8.5 miles.

What are the attractions nearby Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?

Below are the top attractions near Crowne Plaza Hotel Dallas Downtown, an IHG Hotel and their approximate distances: - Perot Museum of Nature and Science 0.7 mile - Dallas Museum of Art 0.6 mile - African American Museum 2.7 miles - Dallas Zoo 3.4 miles - Meadows Museum 4.9 miles - George W Bush Presidential Library 4.9 miles - Dallas Arboretum 6.4 miles - Museum of Biblical Art 7.1 miles

What accessible features does the hotel offer?

The hotel provides accessible accommodations, including wheelchair-accessible rooms and ADA-compliant routes with features like accessible door locks, grab bars, and tall toilets. Amenities include grab bars in tubs, portable bathtub seats, handheld showers, and accessible controls. Parking offers 15 wheelchair-accessible spaces, self-parking, and ramp access to key areas like the hotel bar and restaurant. Public areas, including the entrance, registration desk, toilets, and business center, are fully accessible with ADA-compliant lifts. For hearing accessibility, the hotel has close-captioned TVs, amplified telephones, and visual alarms. Vision accessibility features include Braille signage and audible alarms.