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Crowne Plaza Hotel Dallas Downtown, an IHG Hotel in Dallas, TX

1015 Elm Street • Dallas, TX 75202

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Based on 193 reviews

INSTANT CONFIRMATION

NO SERVICE FEES

The 9th-floor rooftop swimming pool has shut down for the season. While the pool deck remains accessible, the actual swimming pool won't be available for use until late April 2024.

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Overview

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is a pet-friendly hotel located in the heart of Dallas. This hotel features a heated, rooftop outdoor pool and a 24-hr business and fitness center. Enjoy your stay while connected to free WiFi.

up to 4 people

Good To Know

Minimum age to check in is 21.
Pet-friendly rooms subject to fees and availability. See FAQs for details.
Keep your work out routine in the hotel's fitness center.
Relax and enjoy city views from the rooftop pool and deck.
On-site 24-hour business center
Located 3 blocks away from Main Street entertainment District and 4 blocks from The AT&T Performing Arts Center.
House of Blues Dallas is less than a mile away.
Dallas Convention Center is within a short walking distance from the hotel.

24 Hour Front Desk
Business Center
Elevator
Fitness Facilities
Handicapped Access
Bar/Lounge
Meeting Facilities
Non-Smoking Rooms
Outdoor Pool
Pet Friendly
Restaurant on Property
Room Service
Internet Access in Public Areas (free)
Wedding Services
Valet Parking
Concierge Services
Parking (surcharge)
Smoke-free Property
Beach/pool cabanas (surcharge)
Beach/pool sun loungers

Description

Check-In: 3:00pm Check-Out: 12:00pm

Within minutes of popular Dallas attractions such as the JFK Memorial, Crowne Plaza Dallas Downtown features an on-site restaurant and thoughtful on-site facilities, including outdoor rooftop swimming pool. While staying at the Crowne Plaza Hotel Dallas Downtown, guests can enjoy free weekday newspapers in the lobby, a state-of-the-art fitness center and an on-site tour desk.

Crowne Plaza Dallas Downtown also features 24-hour front desk service and wireless internet access. Steps from the Dallas Downtown Crowne Plaza Hotel is the Dallas Aquarium and the famed House of Blues Dallas and entertainment venue. The American Airlines Center, home to the Stars hockey team is also nearby.

Minimum age to check-in: The reservation holder must be at least 21 years old to check in and is required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Pet Policy Pets are welcome. Guide dogs and service animals are permitted, while domestic service dogs weighing up to 30 lbs. are also welcome with a daily fee of $40 and a refundable deposit of $75 due at check-in. Please notify the hotel directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited.

Parking Information At Crowne Plaza Dallas Downtown, self-parking is available for a daily rate of $20.

All fees mentioned are subject to change without prior notice and applicable taxes.

Promotional Images (21)

Business center complete with two computers.

Fitness room with cardio equipment and weights.

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel Reviews

Based on 193 reviews

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Stay36778505832

"Margarita Ball 2024"

Reviewed December 03, 2024 NEW

I had an amazing experience at this hotel from start to finish. The customer service was pleasant & helpful. They took care of my request quickly & were always smiling when they greeted me. I have no complaints about my stay here, & I’ll definitely be coming back soon. Thank you to the staff for such a lovely stay.

673PaulC

Upland, California

"God location and staff, needs an update."

Reviewed November 14, 2024

The check in was smooth and fast. Staff were friendly and efficient. The hotel is dated and rooms and public areas could do with an update, some if the wall and floor coverings are well past their best. For me the location is perfect: about a 10-12 minute walk from the convention center. Room amenities are pretty standard - the Keurig was an unexpected bonus. Bathroom was spotless. I was able to leave a sign on the door to have my room made up every day. Only real negative was the wifi which is “open” so no password required but the speed and connection were very poor. I’d be happy to stay here again.

Roving05329851898

Taupo, Taupo District, Waikato Region, North Island

"Stay here at your peril"

Reviewed October 19, 2024

Having traveled over 28 States and stayed in hundreds of hotels, this had to to be the worst Ive ever stayed in. First room had no AC working, changed rooms to find soaking wet carpet that smelt terrible. The parking garage barrier arm broke twice trapping us in the garage. The staff were rude and belligerent!

357keenand

"Best Stay In Dallas!!!"

Reviewed October 11, 2024

The hotel was perfect, Anna and John at the front desk were amazing!!! I would definitely come back!!! I loved how everything I needed was in walking distance, food, bars, conscience stores, my conference, everything. For my first time here I enjoyed it!

Z5472JUjanel

"Needs a facelift"

Reviewed October 10, 2024

This hotel is very close to West Park Dart station, we arrived at night after a Dart journey that made us feel uncomfortable a feeling that continued as we approached the hotel with a number of homeless people congregated in the bus stop area behind it. Check in was fine and the staff helpful. The room had clearly had a leak, probably AC related, and there was a large water stain on the carpet, we later found it was still damp in some of the corners. The AC was noisy even when switched off and would only operate on full blast when on, ot then developed a noise like a distant pneumatic drill. The balcony doors were single glazed and rickety and kept out only minimal noise. The bed was on a frame for a bigger bed so there were 3 x 4 inch pieces of metal sticking out along the one side, fortunately no accidents. The actual decor and furniture was nice and the shower was really good. Bed was comfy even if I needed a springboard to get on it. Location of the hotel was probably fine for business users who seemed the majority of the clientele and handy for Deeley Plaza/JFK stuff for tourists. Some info in the rooms about Dallas and even what's on offer in the hotel would be useful. Room was serviced intermittently.

View all 193 Tripadvisor Reviews

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is located at 1015 Elm Street • Dallas, TX 75202

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Frequently Asked Questions about Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

What is the minimum age to check-in?

The reservation holder must be at least 21 years old to check in and is required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

What time are check-in and check-out?

Check-in is at 3:00 pm and check-out is at 12:00 pm.

Does the hotel serve a complimentary breakfast?

No. Breakfast is available for a fee.

Is WiFi access accessible?

Yes. Complimentary WiFi access is offered to hotel guests.

Is Crowne Plaza Hotel Dallas Downtown, an IHG Hotel pet-friendly?

Pets are welcome. Guide dogs and service animals are permitted, while domestic service dogs weighing up to 30 lbs. are also welcome with a daily fee of $40 and a refundable deposit of $75 due at check-in. Please notify the hotel directly prior to your arrival date if traveling with a pet. Pet-friendly rooms are limited.

Can I reserve a smoking room?

No. The hotel is 100% smoke-free. Guests caught violating this policy are subject to an additional fee.

Does the hotel have a pool?

Yes. Guests can use the hotel’s heated rooftop outdoor pool during operating hours. The 9th-floor rooftop swimming pool has shut down for the season. While the pool deck remains accessible, the actual swimming pool won't be available for use until late April 2024.

Is parking available?

At Crowne Plaza Dallas Downtown, self-parking is available for a daily rate of $20.

Does the hotel have accessible rooms?

Yes. Should you require an accessible room, please make note of this on your reservation.

How far is the nearest airport to Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?

Dallas Love Field Airport is the closest airport with a distance of approximately 8.5 miles.

What are the attractions nearby Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?

Below are the top attractions near Crowne Plaza Hotel Dallas Downtown, an IHG Hotel and their approximate distances: - Perot Museum of Nature and Science 0.7 mile - Dallas Museum of Art 0.6 mile - African American Museum 2.7 miles - Dallas Zoo 3.4 miles - Meadows Museum 4.9 miles - George W Bush Presidential Library 4.9 miles - Dallas Arboretum 6.4 miles - Museum of Biblical Art 7.1 miles

What accessible features does the hotel offer?

The hotel provides accessible accommodations, including wheelchair-accessible rooms and ADA-compliant routes with features like accessible door locks, grab bars, and tall toilets. Amenities include grab bars in tubs, portable bathtub seats, handheld showers, and accessible controls. Parking offers 15 wheelchair-accessible spaces, self-parking, and ramp access to key areas like the hotel bar and restaurant. Public areas, including the entrance, registration desk, toilets, and business center, are fully accessible with ADA-compliant lifts. For hearing accessibility, the hotel has close-captioned TVs, amplified telephones, and visual alarms. Vision accessibility features include Braille signage and audible alarms.