Comfort Inn at Carowinds in Fort Mill, SC

I would have given a higher rating but we stayed for two nights and our room was never serviced. If it wasn’t going to be cleaned and fresh towels given to us because it was Thanksgiving then someone should have told us. We are Choice members and never had this happen before

The staff is wonderful here a d great, they are a tight team that's for sure a d back each other, they are a great group made me feel comfortable, safe and very welcome def recommend this property to anyone, great

We have stayed at a number of Comfort Inn's but this is now our favorite. Each and every staff member we encountered made our stay so pleasant. Also, the courtesy hot dog, snacks and wine/beer on a Wednesday night were a surprise treat!

This was my second stay at Comfort Inn At The Park. The hotel is very convenient to my local destinations. Since I thoroughly enjoyed my first visit, I decided to select this property for my return trip. I did not consider any other hotel in my search for a place to stay.

Booked a King Suite with jacuzzi tub for family of 4 - weekend trip to SCarowinds... arrived at 630pm checked in to our room put our stuff away and went to the park at 730 Returned to room at 1230am from the park and got ready for bed, our 18 yr old opened the couch for the bed - giant fresh wet urine stain on the mattress and the underside of the couch cushions were wet as well - no mistake, it was urine....we notified the front desk - Carol said she could put a new cover on the mattress for us - we asked for a new mattress and to have cushions removed - response was “no - we can give u a different room” - down sized to a dble room - had to ask her to bring us the key - discounted our stay $50- “the diff b/t the cost of the room VS suite”- and CAROL, did not seem embarrassed or even as if she cared that i had to wake my husband, repack all our stuff and change rooms at 1am because housekeeping either doesn’t check the mattresses on the couch or hopes that u won’t use it...I WILL NEVER STAY HERE AGAIN - they did absolutely nothing in my eyes to “make it up to us,” not even a sincere apology or help moving to different room. This is the 2nd Cleanliness problem with this place in 6 mos - DO YOURSELF A FAVOR AND STAY SOMEWHERE ELSE!!!! It is gross and service is terrible.