Best Western Toni Inn in Pigeon Forge, TN

I stayed at this hotel 2 prior years, didn't have a problem until this year when I found a bed bug crawling in my bed..the manager was supposed to get the state involved, but obviously didn't because he was supposed to call me back with the results of the inspection. Housekeeping NEVER changed the blankets or duvet across the beds...and they NEVER had clean blankets on their carts they pushed around. The manager and staff didn't look surprised about my finding of the bed bug. They tried to just put me in a room, 3 doors down...umm NO...I got my money back from the night I didn't use, $20 in quarters to wash our clothes and a travel sized bottle of tide/downy fabric softener...It's now 4 days later, and still no call...they were not professional about the situation at all. The male desk clerk came and took off the DO NOT DISTURB sign I had placed on the door, so housekeeping could make the room look nice so they could rent it out again, quickly...cause there were only a few rooms left...DO NOT STAY HERE...I lost all my clothes, because I burned them all...didn't want to take the chance of bringing them in my home.

We spent 5 nights here and found it to be a clean and pleasant stay. The breakfast has a variety of choices with a clean eating area. The staff was friendly. We felt this hotel was a good value. We requested a top room for a quieter stay.

Everything was nice here from staff onwards. Room appeared clean, bed was comfortable and breakfast was fresh upon arrival. I also liked that the outdoor pool was open until midnight. The only reason this is 4 stars and not 5 is because our room was in the indoor pool, which was clean and also had a nice jacuzzi, atrium and believe this was causing our room to stay warm regardless of the ac being ran which made it a little hard to sleep comfortably all night.

This is an older property but has been well maintained. Check-in went well and the room was found to be clean and tidy. The only downside (for us) is the older style toilets which, when filling the tank, made the pipes howl. The breakfast in the common area was good and filling, with hot & cold cereal, waffles, scrambled eggs, sausage, biscuits, toast, etc.

We were on a hiking and biking trip to the area and stopped in for one night. Very busy place. Lots of families. Has an indoor and an outdoor pool which were well-used. Room was large, clean and comfortable. A/C unit worked well--which was good because we had booked a room in the indoor pool area which, because it's heated, was extremely warm and humid. Pool was popular--and we were worried about the extreme noise from all the kids---but at 10pm, pool closed and it was blessedly quiet. If you're an early-to-bed type, I would not recommend staying in this area of the hotel--it was really loud with screaming kids until it closed. Hayden the desk clerk was friendly and helpful. Breakfast room was really crowded (hotel sold out!)--we didn't see the outdoor eating area until we were leaving--so look for the extra space outside for a bit more comfortable breakfast. Right on the main road--several eating options and multiple attractions nearby.