Baechtel Creek Inn, Ascend Hotel Collection in Willits, CA

The Baechtel Inn was clean, comfortable, and the staff very helpful. We had a problem with one of our two rooms when we checked in (“scout” ants looking for food in the kitchen area), but our grandson was moved to another room and the problem quickly treated. It’s just a few minutes to downtown Willits and a good location for trips to the redwoods and the coast. We would stay again.

Our group had 24 rooms and everyone was very happy with the clean and quiet accommodations! Pool was nice. We set up a private outdoor, creekside dinner and wine event. It was very quaint! Jan provided a nice breakfast in the morning. Overall good experience.

PLEASE DO NOT STAY HERE! This was one of the most horrendous experiences in my travel history. I remain speechless and shocked with what we experienced and how poorly the hotel has chosen to handle the situation. It will be interesting to see how the establishment will try to rationalize all of this, in their response to my review. Please see the pictures at the end as proof of this experience, the detailed account follows.
 My significant other and I simply wanted a clean and safe space to lay our heads, to take a break from the long drive home. We found this hotel and booked through Expedia. On the outside the hotel seemed attractive and inviting. We arrived and proceeded to check in. To our disappointment and surprise, upon opening the door to the first room we were offered, we found that the room was unclean and had been recently used, as evidenced by the bed linens being in disarray. No big deal, we thought. Things happen, we'll just notify the hotel and swap rooms. The staff were kind and apologetic, they swapped us to a second room. Upon opening the door to the replacement room, we found it was also in disarray, but even worse, used diapers were on the bed (see picture), there was uneaten food on the desk, and trash was strewn about the room. At this point we were too exhausted to be upset, we humbly wanted a reasonably clean place to sleep so we could safely get back on the road and get home. We notified hotel staff and were swapped to a THIRD room. This time the staff accompanied us, he opened the door and his jaw dropped in horror as the third room had two unmade beds with linens splayed upon the desk (see pictures). This third room was also unclean. To our unpleasant surprise, we were given sheets to MAKE OUR OWN BEDS and advised to stay in this room. “It's fine, I'm exhausted, I just need to sleep,” was the only thought I could muster. The next morning we arrived to the front desk to check out. To the credit of the staff on hand at that moment, they were sweet, apologetic, and expressed utter embarrassment with our experience. They promised us a full refund, but that we would need to notify Expedia to obtain it. After notifying Expedia, this was the response I received, verbatim (copied directly from the email),
 "Hello Robin, I am following up on your complain. We have contacted Baechtel Creek Inn, Ascend Hotel Collection and addressed your issue but they replied that nothing was brought to their attention from any guest during their stay and no record of any issues so there will be no refund. Should you have other queries, please out to us again. Regards, Chamroy S delcshimrah Expedia Customer Support." I think it was reasonable to expect a safe and clean space to rest for the evening. I am so disappointed in how Baechtel Creek Inn handled this nightmare of a situation. Please save yourself the agony and stay away from here! Photos for proof provided as I am sure the hotel will try to rationalize their decision-making process to somehow reduce the impact of this honest review.

Great stay!!! Loved the linens and decor of the room! Breakfast was delicious too! Will stay again definitely!!!!!!!!!!!! Quiet and beautiful scenery and location was ideal - everything in walking distance! Non smoking property was nice as well!!!

I work supplying hospitals in Northern Ca area. I have to travel quite extensively and have always appreciated this hotel. It is quiet, because it is off the main road just one turn in a court. It is always clean - I have stayed numerous times and never had any issues with cleanliness. The staff greets me warmly and always remembers my preferences of room location.