La Quinta Inn & Suites by Wyndham Secaucus Meadowlands in Secaucus, NJ

Let me preface this by saying that I hope you find this review and read it thoroughly before booking, unlike me… Firstly, don’t be fooled by the pictures. While the hotel looks nice in the pictures, many of the things pictured are very rundown and bedraggled. The doors, furniture, and paint jobs are beyond what one would deem “well-loved and highly used.” Dilapidated at best is a more apt description. Upon checking in, we were greeted by the attendant at the desk named Anthony. He simply asked for a name for the reservation and then handed us some keys, as I had done pre-check-in online. I asked about any kind of shuttle service to the Secaucus Junction train station and was informed I could call an Uber or take the bus, after which I was handed a bus schedule before Anthony started to walk away. This should have been my first clue that this was going to be a rather cumbersome stay. My husband and I parked our vehicle in the parking garage and took our bags to our room, noticing how worn and dirty things were as we walked in. One of the two elevators has four orange caution cones blocking the entrance and has apparently been this way for months, according to other reviews I recently read. When we got to the fifth floor, we noticed a musty smell. The carpets lining the hallways were dingy and there are scuff marks all along the hallway walls and doors. Many of the doors were even chipped and the handles were tilted toward the ground, as if broken. Once we reached our own room (517), we found our handle was also like this. The door jiggled visibly and audibly in the frame as we tried to get the key card to work. It took several minutes of trying. Once the light turned green for admittance to the room, we found we still couldn’t get the handle to release and let us in, so we had to turn the handle back and try again several more times before finally getting into the room. When we finally entered, we put our things down and attempted to put my husband’s diabetic medication in the fridge, which we found was warm. Figuring this was just not turned on, we looked for a switch or plug. The fridge was plugged in, and a light on the back showed it was getting power, but it was not cooling. We decided it might have just been turned on before we arrived, so we decided to give it some time while we went into NYC for a few hours. However, as we were leaving, we did stop to let the front desk know that there were issues with the fridge possibly, to which we were informed that someone would be sent to look at it. When we returned over four hours later, the refrigerator was still warm, yet it was obviously a different refrigerator. We decided to just let it go for the night and check it in the morning, again figuring it might need time to cool since it had obviously been replaced. By morning, though, it was still warm. We went down to breakfast and let the front desk know again that there was an issue with it. We were informed that we could just keep his medication in the refrigerator behind the check-in desk. We said that this was not acceptable because it was medication for diabetes that had to be administered with meals and whenever blood sugar spikes occurred, typically without delay. With the idea that there was only one working elevator, which sometimes took several minutes to navigate and that we would be five floors away from his medicine, we declined and asked that the fridge be fixed. During this time, we also let them know that the door handle to the room was broken, as was the toilet fill valve. When you tried to flush, the toilet there would not be any water in the tank, so you would have to remove the top of the tank and lift the valve manually with your fingers before the tank would fill and allow you to flush the toilet. The lady at the desk said she would alert maintenance and have those things checked out. We grabbed our breakfast tickets and proceeded to eat and then leave for NYC again. After being in the city for nearly 10 hours, we returned to find the refrigerator was working, but that the door handle and toilet had not been given any attention. We also discovered that—while the room had been cleaned—we did not have any fresh wash clothes. We had one left from the previous night, and we both needed to shower, so my husband went down to the front desk to ask for some, figuring it might have been an oversight, since we had fresh hand towels and bath towels. However, he was informed that there were no towels of any form to be given and that some rooms had not gotten any fresh linens. Several other customers were in the lobby complaining about their lack of room attention as well. My husband gave another mention that our door handle and toilet was still not working properly and simply asked to be given a different room, but was informed that the hotel did not have any other rooms available because of a Beyoncé concert and soccer team. The desk clerk, Anthony, reactivated my husband’s room card and told him to “keep the card away from [his] phone and credit cards.” The card was nowhere near either of these things, as my husband kept it in a separate pocket in his cargo shorts. The next day, we grabbed our breakfast tickets and headed into the city for another nearly 10-hour trip, hoping things would improve. We were sorely disappointed, though, as the door handle was not address and neither was the toilet issue. This would also be the last night that we would have housekeeping enter our room, too. On Sunday and Monday, the bed linens were not changed and towels were not removed from the room or new ones delivered. The door handle remained broken and the toilet continually had to have the tank lid removed and the innards manually manipulated for it to flush. We mentioned both of these issues each day again on Sunday and Monday, each time to Anthony, who would just nod and say he’d tell someone or reactivate our keys and tell us to try again before returning to a room beside the front desk where two guys were sitting and chatting with him. He was dismally unhelpful and appeared bothered every time we conveyed our issues. I don’t think it’s asking too much to have a door and toilet that works without spending several minutes trying and retrying a key before going down to the front desk to have the card “rekeyed” and told to keep it away from a phone or other cards each time or having to take the toilet apart to get it to work, though. Those should be given simple amenities when booking a hotel for a five-day-six-night stay that costs over $780. As we checked out and once more informed the front desk staff that there were troubles in the room with the door handle and the toilet, we also mentioned that there were a pile of towels in the room because no one ever came to change trash, refresh the linens, or vacuum the room. We were informed at that time that housekeeping was an “at-request-service,” which was the first time we had ever been told that during our stay, despite having to ask for towels a few times. Also, upon booking the hotel, the Expedia website and Wyndham’s own website say that there is “daily housekeeping,” but never mention it is only upon request. More curiously is the fact that on Friday and partially on Saturday of our stay, we were given housekeeping services without requesting them, but then they stopped when we seemed to be making multiple requests for things in the room to be fixed. After such a horrendous stay, I called Expedia to report my problems. While Expedia tried to get me a refund of some kind, they were unsuccessful, as the hotel referenced a “non-refundable policy.” Understanding that this was not in any way Expedia’s fault, I called Wyndham’s customer service line. I once again conveyed all the issues and how they were being ignored and asked for some kind of solution to be given, but I was told that I would have to wait “approximately one week” for someone “from the property to contact me.” It’s appalling that the hotel hides behind a “non-refundable” policy that protects their horrendous service, deplorable amenities, and dismal behavior toward the customer. It’s even more disturbing that, upon checking out, as I described the issues and how they were never addressed, the clerk mentioned that many of the rooms have door handles that don’t work and toilets that need serviced. The staff knows there are concerns, but they are not being addressed. Furthermore, when I mentioned that we typically reported every issue multiple times to Anthony since he was the only one working when we were returning from the city and discovering things had not been addressed, we were told that he was supposed to enter the information into the computer and write it down on a notebook behind the desk. He never did any of this. He would just nod and say he’d tell someone or write our room number down on a sticky note pad that he tossed in a well on the desk before walking into the back to continue chatting with two guys who were back there. The clerk admitted that there were several complaints on Anthony, but that nothing was ever done to him. How terrible to know there is a problem and continue to let someone like that be the face of your hotel. He obviously isn’t helping to fix any of the disgraceful issues that they have going on. Overall, I’d pay a higher price and go elsewhere if you’re looking for a hotel in this area. The Meadowlands Plaza is a great alternative.

Like to inform you that I had a good stay in Hotel La Quinta Inn & Suites by Wyndham Secaucus Meadowlands. from 10th May - 13th May. I, being a travel agent from India, would like to rate 7/10 for the location and 10/10 for the hospitality provided by Mr Anthony and Mr Andrew. Though the location is far from New York, but every after 30 minutes you have the bus service right in-front of the hotel. Bus takes 20-25 minutes to reach New York Downtown area, Bus services are available 6am-1am everyday. Rooms are good but need to renovate the interior, electrical switch etc.

Like to inform you that I had a good stay in Hotel La Quinta Inn & Suites by Wyndham Secaucus Meadowlands. from 10th May - 13th May. I, being a travel agent from India, would like to rate 7/10 for the location and 10/10 for the hospitality provided by Mr Anthony and Mr Andrew. Though the location is far from New York, but every after 30 minutes you have the bus service right in-front of the hotel. Bus takes 20-25 minutes to reach New York Downtown area, Bus services are available 6am-1am everyday. Rooms are good but need to renovate the interior, electrical switch etc.

The hotel need to renewed, the staff was good but the hotel itself need a lot of work, one of the elevator is broken, the gym is not available, lots of holes in banket for breakfast, the food is passable but like even small motels they have some fruits, cream cheese and the bread smelled overdue, our room the air conditioner is not working and the lock of the door is not working properly, i have been in a lot of hotels, the only thing that i see positive is your staff; they are very good peoples and they do the most that they can for us; it's a pitty that they work with a hotel that needs a lot of repairs. You need to put more in to fix as soon as possible and you will have more clients coming to your doors.