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JW Marriott Grand Rapids in Grand Rapids, MI

235 Louis Street Northwest • Grand Rapids, MI 49503

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Indoor pool at JW Marriott Grand Rapids MI.

Convenience store at JW Marriott Grand Rapids MI.

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Based on 1,238 reviews

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Overview

A premier luxury hotel located in the heart of Grand Rapids, JW Marriott Grand Rapids offers well-appointed rooms, featuring luxurious furnishings and stunning views. The hotel boasts various dining options, a rejuvenating spa, an indoor pool, spacious meeting facilities, and a state-of-the-art fitness center.

up to 4 people

Good To Know

The minimum check-in age is 18.
Self-parking and valet parking are available for an additional charge.
Indulge in an array of skincare and massage services at Seraphina Spa.
Pets are not allowed. ADA-defined service animals are welcome.
Admire the city and river view from the floor-to-ceiling windows.
Splash around in the indoor pool or keep up with your workouts in the fitness center.
Book your table at Margaux or at JDEK at Margaux.
Start your day with a coffee from Starbucks® on site.
Grand Rapids Children's Museum - 0.5 mile
Frederik Meijer Gardens & Sculpture Park - 5.7 miles

24 Hour Front Desk
Business Center
Children's Program
Elevator
Fitness Facilities
Gift Shop
Handicapped Access
Indoor Pool
Inside Corridors
Bar/Lounge
Meeting Facilities
Non-Smoking Rooms
Restaurant on Property
Room Service
Sauna
Internet Access in Public Areas (free)
Health Spa/Massage
Valet Parking
Concierge Services
Parking (surcharge)
Breakfast (surcharge)
Coffee Shop or Café
Sundry/Grocery
Dry Cleaning/Laundry Services
Smoke-free Property
Electric car charging station

Description

Check-In: 4:00pm Check-Out: 12:00pm

Overlooking the city and Grand River, JW Marriott Grand Rapids provides modern luxury. This hotel features an indoor swimming pool, steam rooms, spacious meeting facilities, and a fitness center in the heart of downtown Grand Rapids.

Modern amenities in each room include cable TV and an iPod docking station. The spacious accommodations are fitted with chic furnishings. Luxury bathroom amenities are offered in each elegant, marble bathroom.

Room service is available upon request at JW Marriott Grand Rapids while drinks and refreshments can be enjoyed at the hotel bar. The on-site restaurant, Margaux, serves French-inspired cuisine daily for breakfast and dinner. Starbucks is onsite offering a variety of refreshing beverages and snacks.

Gerald R. Ford International Airport is a 15-minute drive away.

Parking: Self-parking is available for a fee of $6 hourly and $41 daily. Valet parking is also available at $45. EV charging station is available on-site.

Pet Policy: Pets are not allowed at this property. ADA-defined service animals are accepted.

* All fees mentioned are subject to change without prior notice, and applicable taxes.

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Reception at JW Marriott Grand Rapids MI.

Meeting facility at JW Marriott Grand Rapids MI.

JW Marriott Grand Rapids Reviews

Based on 1,238 reviews

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212megz

"Fantastic Staff"

Reviewed May 20, 2025 NEW

My mom, sister and I had the most glorious staycation at the JW Marriott. The staff was kind and welcoming beyond the call of duty, particularly Isabel (at the front desk) and Jacob R (one of the valets). Their huge smiles and friendly conversation, coupled with their expertise and solid advice, took the hotel's comfort to another level. The weather in Grand Rapids was rainy during our stay, so we made the most of the hotel's amenities and enjoyed the 23rd floor Executive Lounge (their dessert hour was a great end cap to our day) and the fitness center, as well as our comfy beds. The room was well-appointed with a Nespresso machine (LOVE) hotel robes, and a marvelous soaking tub (ask for the bath salts!). My sister forgot her toothbrush - no problem, the desk provided her a bamboo one. As my mom said, the weekend could not have been more perfect. Thank you Isabel, Jacob, and all the other wonderful staff members for making our stay feel extra special. We can't wait to come back!

B_BGnome

"Pretty much perfect"

Reviewed May 18, 2025 NEW

Shoutout to Isabelle at the front desk—absolutely fabulous and made check-in a breeze! The room was spacious, the bathroom was downright marvelous, and seriously… can I take that purple chaise lounge home? Instant love. The first-floor bar was the perfect spot for post-event drinks, and you can’t beat the convenience of being attached to the DeVos Place. That said, signage for my event was a little too subtle—nearly crashed a couple of weddings before finding the right room (oops!). Bonus: they’ve got EV charging on site—just be aware there are more Tesla chargers than standard ones. All in all, a stylish and comfy stay with a few quirks that make for a good story

Fearless62362

"Hugely disappointed"

Reviewed April 20, 2025

Had Easter Brunch reservations. This is the second time I’ve been disappointed with the entire experience. The food lacked flavor from the deviled eggs to the 3 greasy potato dishes. The ham was dry, the only salad was a tiny Waldorf salad, roasted carrots were so hard I couldn’t cut them with a knife, again no flavor. There was an omelette station but no one was ever there to make them. No bread selection. Had to request multiple times for plates to be removed and beverages to be refilled. Chocolate mousse desert was delicious. Carrot cupcake was dry. For a meal that cost $81, dinner was $65 + 20% Service Charge, to say I was disappointed, would be an understatement. I will not be returning, ever.

kellykO3092LX

"Don’t recommend! Unclean, poor service and no help!"

Reviewed April 19, 2025

This is not a JW Marriott experience and the worst Marriott I have ever stayed at. Our family is very well traveled and have never had such poor experience. First, we had a 4 night/5 day stay. The staff starts knocking on your door at 8am. We’re from California, so that’s 5am PST. We ask them to come back in a few hours when we’re gone for room service. Of the 4 nights we were there, they only showed up once! We’re gone all day and usually come back around 10pm. By the third night, we complained downstairs and they finally sent someone the next day. Our trash cans were all full and we had no towels left. We came home the 4th night and again, no service. I would think even a Motel 8 would send someone to take out the trash, needless to say a JW. They gave us a handicap room with a faucet that didn’t work. We asked for a new room and despite having gold status, the front desk said that the general manager stated that they will not move us but will send someone to fix our non-working faucet the next day. The blow dryer was disgusting. Old, peeling, sticky and cream still stuck on the back of the blow dryer. The baskets where they have your towels in were all dusty and filthy. The trash cans were also not cleaned and you can see residue from the last visitor. This hotel does not live up to the JW brand and I would never stay here again. Would not recommend anyone else especially if you’re traveling with family.

OnlyFiveStars

"Nothing "JW" about this property. Way below averaage."

Reviewed February 01, 2025

Average property, unbecoming of a JW. Basic Marriott Courtyard at best. Run by kids without knowledge or/and experience in high end hospitality. Tired and depressing rooms, displaying poor lighting, small bathrooms, weak water pressure and most importantly an overpowering smell of "rotten eggs" coming out of the bathroom sink. Rough and unwelcoming bed sheets. Poorly tailored curtains that need to be closed by hair pins. The DND sign is ignored all the times. Staff walks in the room unannounced.

View all 1,238 Tripadvisor Reviews

JW Marriott Grand Rapids is located at 235 Louis Street Northwest • Grand Rapids, MI 49503

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Frequently Asked Questions about JW Marriott Grand Rapids

Is JW Marriott Grand Rapids pet-friendly?

No, pets are not allowed at this property. ADA-defined service animals are accepted.

What time is check in and check out?

Check-in time starts at 4:00 PM and check-out is until 12:00 PM.

Can I reserve a smoking room?

No. JW Marriott Grand Rapids is 100% smoke-free.

Is WiFi available?

Yes, free WiFi access is available at the property.

Does JW Marriott Grand Rapids serve a complimentary breakfast?

No, however, guests may purchase breakfast from the restaurant onsite.

Does the hotel have a restaurant?

Yes. Guests can dine at Margaux or at JDEK at Margaux. Starbucks® is also available on-site.

Does the hotel have a pool?

Yes, this property has an indoor pool.

Is parking available at JW Marriott Grand Rapids?

Self-parking is available for a fee of $6 hourly and $41 daily. Valet parking is also available at $45. EV charging station on-site. Fees mentioned are subject to change without prior notice, and applicable taxes.

Is shuttle service available?

No, this property does not provide an airport or area shuttle.

Is there a resort fee at JW Marriott Grand Rapids?

No, JW Marriott Grand Rapids does not require a resort fee.

What is the minimum age to check in at JW Marriott Grand Rapids?

The reservation holder must be at least 18 years old to check in and is required to show a photo ID and credit card upon check-in.

How far is JW Marriott Grand Rapids from Roger B. Chaffee Planetarium?

Roger B. Chaffee Planetarium is 0.3 mile away from the hotel.

How far is JW Marriott Grand Rapids from Grand Rapids Children's Museum?

Grand Rapids Children's Museum is 0.5 mile away from the hotel.

How far is JW Marriott Grand Rapids from Frederik Meijer Gardens & Sculpture Park?

Frederik Meijer Gardens & Sculpture Park is 5.7 miles away from the hotel.

Does the hotel have accessible rooms?

The hotel is accessible. Accessible features include elevators, accessible areas with accessible routes from public entrances, and accessible in-room amenities. Please contact the hotel directly for specific accessible needs to ensure the hotel will be able to meet your requirements. ADA-defined service animals are welcome at no extra cost.