Hyatt House Pittsburgh-South Side in Pittsburgh, PA

Would say this was hands down the worst experience for the cost. Highly recommend executive team review the operations of this hotel as I think it will only continue to hurt the Hyatt brand that I have come to love. -When I checked in there were for some reason 2 rooms booked, instead of 1 resulting in a charge of almost $3,000 on my credit card. Still waiting to get refunded for that room. On a happy note, one of the hotel front desks people removed the second room and charge, but have not been refunded yet. -Hotel had only 1 functioning elevator, which was already very slow. Made traveling up and down extremely painful. Management indicated that the elevator has been down for weeks. I get that some parts have long lead times, but don't understand how the Hyatt fleet inventory team isn't stocking spare critical parts to address this type of situation. Probably spent a total of 2 hours just waiting for the elevator during this 4 day visit. Additionally, the house keeping team was continually going up and down and some of them had extremely bad hygiene and smelled terrible. -The parking situation at the hotel was extremely frustrating, especially since the hotel hosted two weddings during my stay. (For the life of me I don't understand why the hotel continued to book up all the rooms with a single functioning elevator.) It was poorly communicated that there is not enough parking for all hotel guests and thus had to parking down the street in another garage, which I then had to facilitate payment for separately, then go back to the lobby front desk to make sure the removed the parking charge. -On multiple occasions after the janitor mopped in the lobby and in the parking garage elevator entrance area the rooms smelled like vomit. I know 2 minutes prior to his mopping in the lobby, it did not smell like vomit. So I can only infer that the Janitor is mopping with some disgusting water or bad chemicals. It smelled terrible. Possibly he mopped up vomit in one location and then just continued to use the same water to mop in other locations. Not sure why other staff members like the front desk let this happen and didn't intervene with the Janitor. -Another instance with the janitor, my brother law went to use the hotel lobby bathroom and saw the janitor coming out as he was going in and simply asked if he happened to be finished. He rudely replied to my brother in law. -The front desk lady working the night shift on Saturday (10/11) was horrible. She has no people skills. I saw her go pull the police officer from the wedding to deal with an angry customer because Hyatt gave away the families room. Highly recommend firing this lady as she has zero skills in people management and de-escalation. -Other small items to note, front desk did not thank for being a globalist, did not offer waters, did not ask how my stay was when I checked out. In summary, the mood and culture at the hotel was toxic on both the guests and staff side. As I said above, I generally love the hyatt brand and I don't want to see that brand hurt by this location. Recommend immediate intervention by the executive team.

Location was great, lots of restaurants and activities in the area. Bedding was not clean and floors were sticky. Only 1 elevator was operating. Going between floors was a very long process due to the high traffic of guests this weekend. For the price, I was expecting a better maintained hotel.

The level of customer service I received was absolutely awful. We were the bride and groom hosting a wedding at the hotel with 18 rooms reserved, and the front desk would not like the groom check-in to his room early to get ready for pictures. It was infuriating and caused a hassle for us on our big day. Additionally, I had gift bags for our guests and they switched our bags with the wedding from the night before. Again, very disappointing and the response I received back from the front desk staff showed that they did not care at all. I definitely would not recommend this hotel to anyone.

I've never left a negative review before and unfortunately this has to be my first. There was no greeting or even a hello when I approached the counter to check in. Despite having an advanced booking, the front desk staff just muttered at the computer during the check in process and acted like me being there was a bit of an inconvenience. When check in was complete, they just gave me my keys and sent me off (no mention of breakfast or any of the hotel amenities). I think they MAYBE said 5 words to me, total. The checkout experience was only marginally better. The room itself was okay but not stocked and questionably serviced. The shower has two shower soap dispensers, both of which were completely empty. The toilet paper roll was on its last few sheets when I walked into the room. The experience and service I would expect at a 1 star motel. The price point was abit higher then that. Quite disappointed tbh.

The room did not get cleaned despite asking for one, the parking was oversold which created a mess, people parked all over the place, the staff is not friendly overall, poor breakfast quality. This was not a cheap room but did not feel like I was staying in Hyatt.