Holiday Inn Resort Orlando Suites - Waterpark in Orlando, FL

-Make sure to get any suite that faces the lagoon or the pool/aqua park BUT NOT the parking and NOT AN ACCESSIBLE ROOM
- Go early to the breakfast , otherwise you will have a long waiting time for the main and express restaurants
Otherwise very nice hotel for family to enjoy , and the staff are helpful if you face any problem or when you have any concern

The hanging lampshade fell on me when I was trying to find the switch to turn it on; turns out it's a different kind of switch camouflaged in with tv plug in stuff;
Also the walls are paper thin and although there are quiet hours listed, little kids don't tell time and don't always sleep when they should. The room next door had The tv on at least until 11pm and the little kid was up by 5:30 am and I could hear the tv words as well as the kids conversation through the walls.
The wet bar hot and cold handle is funky and I would guess needs tightening. The floor has some poor craftsmanship with gaps between the planks; and there was no mention of the weight limit or that the room had bunk beds so I'm sleeping on the couch.
The people I have come in contact here couldn't be more helpful or kind, though. Thankful for that!!

PROS: The king bed / room and bunkbeds for the kids were great. Comfy, just the right amount of space for what we needed. The amenities in the room were just right (fridge, microwave, coffee).

CONS: The room would have been great for 4 people who didn't need the super squeaky uncomfortable couch bed. It shouldn't really count as a bed.

The walls are thin and the other guests were engaged in various domestic disputes, and the people above us sounded like they were rolling bowling balls across the floor at 2:00 AM. We had to call the desk, twice.

The free shuttle to the theme parks had a bit of a restrictive schedule and isn't timed for pick-up to allow for the LONG time it takes to get back from Disney on multiple monorails. We missed it once and had to get an Uber.

The check engine light was on the whole time, it had ripped seats, and when it rained, pencil-thick streams of water were soaking passengers in the front rows of seats. Later, I noticed that the outside of the bus is duct taped where it had been busted at some point, so that it was broken wasn't news to them. The TV in the front (old box tv, matches the bus' tape deck) is missing a bolt and bounces around -- one day it will fall and crush someone. The sign up front says "Tips are an important part of our driver's salaries." Maybe.... pay them better?

One night we got home at 8:00 from the parks, it took us 50 minutes in line to order a sandwich at Subway in the marketplace. They only had one person making sandwiches, and nobody attending the cafe that was supposed to be open from 5-10 (but was never staffed.)

The pizza place got our pizza order wrong -- it was a case of putting meat on the pizza called a "veggie land". We were in a building furthest away from the market place, which is a 5 minute walk across the property -- kind of a bummer to have to walk back for a new pizza. Should have checked.

There were SO MANY PEOPLE in the pool that week, there is no way that the chlorine can keep up with the bio-load. I got in once and my legs started itching from the chemicals. So instead, I sat in the hot sun, and stood in line for 30 minutes to get a drink from the pool-side bar, because they only had one bartender.

Again, the pool was so busy there were no chairs available (and they have a lot of chairs) people were basically elbow to elbow. I had to stalk a table at the cafe.

They close the bar at 8, but the pool stays open until 10. So no luck if you wanted a relaxing drink at the pool after a long day at the parks.

There is NOTHING close by if you don't have your own car. No groceries, no restaurants. You're captive to their pizza / sandwich / restaurant / ice cream place.

For the most part they have a lot of activities in the resort. Pool is great and rooms accommodate with a space for everyone.