Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel

I’m 60 yrs old and don’t write reviews . This would be the first one. I booked this resort hotel from June 28 to July 2 nd 2025 for 7-8 days . ( I won’t call it a resort , it’s more like a motel 6 ). As soon as I entered the place with old run down parking lot to the buildings it looked more like an apartment building than a hotel. I was so disappointed that I was finding a way out to get this cancelled but was so happy when I found out at the front seat that they cancelled my reservation yesterday due to some issues that they failed to disclose. There is a teenager in the front desk helping who have no clue why it got cancelled just a nite before though the reservation was made 10 days earlier. I told him to get me someone like a manager to explain to me . He went inside and told me he was busy . Very unprofessional and the manager don’t want to face me which I assumed looked like they sold my 3 bedroom suite to someone else who might given them a better price and now their excuse is that my phone number is not write . I have a ihg app and it got my entire information. It’ 10 pm now and a big line with only one person in front desk so I felt bad and wanted it to be resolved. End up getting two room which they offered and I was happy since I don’t want to stay there anyway . So just stayed there for one nite and moved to Hilton next day .The buildings all over are old , the parking lot looks like I am at an an old truck stop with motel . I stopped at the food court next day which only have one small pizza place opened . No people anywhere. Most of the place looked empty. Why are they adding another building while they can’t fix the other issues. Construction made this place worst . Weed smell all over . The staff is so unprofessional. House keeping never showed up for more than one hour early morning after I requested for some towels . I have to take my car to go to the front desk to get towels . I just can’t go on and on . I am a frequent traveler whole and stayed in every hotel from motels to five stars. I just deleted my IHG app and would never stay at any IHG properties anymore .

We stayed here 7/2-7/5 and the kids had all ball. It’s alot of fun activities to do onsite with family and the pizza was great! We will stay here again.

Was very attentive to my needs and checked up on me to see how things were going during stay. I will definitely book to stay again

Staff was great to work with especially because we had an adult handicaped daughter with two Grandkids. Looking forward to the new water park opening up soon.

Room was nice, and clean. Twin beds weren’t as comfortable as we thought they’d be. But queen bed was fine. Was not very happy about the closures around the hotel that we were unaware of and made it inconvenient to not be able to walk the normal way to the pool area. We had to walk all the way around in uncovered areas, sometimes in bad weather conditions. The water park area my kids loved but the pool was almost impossible to swim in with so many people. I know that will probably get better when construction is done on the new pool and slide area. Parking was a little iffy as well sometimes there was no parking in our building area. We needed extra towels and sheets and we did get them in a good amount of time brought up to our room.