Holiday Inn Asheville Biltmore West in Asheville, NC

435 Smokey Park HwyAsheville, NC 28806
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Situated conveniently at the intersections of I-40 and I-26, this full service hotel offers great access to major attractions and downtown Asheville. Featuring an onsite fitness center, shuttle service to downtown, restaurant and lounge, and an indoor and outdoor pool, the Holiday Inn is ideal for families and business travelers alike. Pet friendly rooms available with advance reservation.

Property Amenities

  • 24 Hour Front Desk
  • Business Center
  • Elevator
  • Fitness Facilities
  • Guest Laundry
  • Hot Tub
  • Indoor Pool
  • Bar/Lounge
  • Outdoor Pool
  • Pet Friendly
  • Free Parking
  • Breakfast (surcharge)
  • Dry Cleaning/Laundry Services
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from Holiday Inn Asheville Biltmore
Check-In: 3:00pm Check-Out: 11:00am
Property Location
With a stay at Holiday Inn Asheville Biltmore in Asheville (West Asheville), you'll be convenient to Center for Spiritual Living. This hotel is within the vicinity of Antler Hill Village and Asheville Treetops Adventure Park.

Make yourself at home in one of the 156 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and complimentary weekday newspapers, as well as phones with free local calls.

Enjoy a range of recreational amenities, including an outdoor pool, an indoor pool, and a spa tub.

Satisfy your appetite at the hotel's restaurant, which serves breakfast and dinner (additional charge), or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a business center, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. Free self-parking is available onsite.

Optional extras
The following fees and deposits are charged by the property at the time of service, check-in, or check-out.
• Breakfast fee: between USD 7.00 and USD 12.00 per person (approximately)
• Rollaway bed fee: USD 10.0 per night

Pet Policy
Pet fee: USD 25.00 per pet, per day. With advance reservation. Guests can arrange to bring pets by calling the number on the booking confirmation.

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Tripster Customer Reviews

2 Reviews
Terry Cox
Carlisle, IN
1 Review
Verified Traveler
"Biltmore HI West"
November 2018
Stayed here 2 nights on trip south. Beautifull area with lots to see and do. Reserved hotel through Reserve Gatlinburg and everything went very smooth. Hotel nice, clean and convenient. Staff friendly and helpful.
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Tip: Convenient to Interstate 40, Biltmore Estate and other must sees in Ashville!

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Teddie Locke
Iuka , MS
1 Review
Verified Traveler
"Biltmore trip"
October 2018
The hotel was clean and the staff was very nice but the breakfast was expensive and not good at all.
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TripAdvisor Reviews
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Cincinnati, Ohio
"Fine place to stay"
TripAdvisor user rating 3 out of 5
Reviewed September 23, 2019 NEW
My husband and I stayed at the Holiday Inn Asheville Biltmore West for 3 nights this past weekend for our wedding anniversary. We have no real complaints per se but probably wouldn’t choose this hotel on our next trip. The layout is very odd with the indoor pool right in the hotel lobby and open to the restaurant area as well. Unfortunately many of the rooms overlook said indoor courtyard space, ours being one of them. This led to an unfortunate fishbowl feeling and very little natural light in the room at any time of day (none when you factor having to close the curtains to create any sense of privacy between you and your fellow travelers in the lobby / pool). The room was very clean, but the mattresses were extremely soft — so much so that we ended up sleeping in separate beds to have any hope of not disturbing one another in the night (not really ideal for what was supposed to be a romantic weekend getaway). The staff were kind and helpful for what limited interaction we had. All in all it was just “fine” as a place to lay our heads at the end of the day (and if you’re a soft bed person, you’re in luck), but on our next visit to the area we will be looking elsewhere for a place that better suits us.
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Savannah, Georgia
"Good and Bad"
TripAdvisor user rating 3 out of 5
Reviewed September 04, 2019
We stayed at the Holiday Inn - Biltmore with our two cats and infant after evacuating from Hurricane Dorian. The main reason we chose the hotel was due to its pet friendliness. The hotel appears to be in a good location, and has some good inside amenities including a great pool, conference area, bar, breakfast restaurant, and shuttle to downtown. We didn’t take advantage of these but it’s good to know they are options. The hotel seems super pet friendly as there was pretty much a dog per room but we couldn’t hear any of them which was great. There is a $25 fee per animal per day. My main gripe with this hotel had to deal with the room and A/C. It got super humid in our room (probably contributed to by an indoor pool) and the A/C did little to remove any humidity. We’re talking you out your head down on a pillow and it feels wet and damp which is just gross. All our clothes after a while also began to feel damp. Additional minor gripes were that one mattress in our room was super squashed on one side such that one side was very high and the other very low which inevitably made it feel like you always were going to roll to one side. Our toilet also started to get backed up a little with almost no drainage. Overall the hotel stay was okay but seeing that we were in a jam, we tried to make the best of it. I’m willing to bet other guests had better experiences but overall I’d say it was a pretty average hotel.
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"Never again"
TripAdvisor user rating 1 out of 5
Reviewed August 29, 2019
I'm so fuming right now I probably shouldn't be typing. But here I am. I booked this hotel through for a date night with my wife. We have three children under 7, and rarely get time alone with just the two of us. Our son is autistic, which makes it extremely difficult for us to find suitable babysitters, and our families live some distance from us, so it's my wife and I on an island most of the time, and I'm saying this not to gripe, I love my wife and family and wouldn't change it for the world. The DAY before our planned date, I get a call from the hotel staff saying they will not honor our reservation because we live within a 50 mile radius of the hotel. We travel a lot as a family, and I can guarantee you this, we will never give Holiday Inn a dime of our business going forward. Thanks for taking something we were looking forward to, a time to reconnect a little and ruining it with your stupid policy. I hope more families see this and steer clear from your entire franchise.
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John B
Sarasota, Florida
"Nothing Memorable"
TripAdvisor user rating 3 out of 5
Reviewed August 18, 2019
Unremarkable. One spot along the way of 16 stops on a driving tour. AC was noisy, but did keep the room at a comfortable temperature. Staff at check in and out were pleasant. Luggage carts were serviceable, but were well worn.
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Scott H
"3 1/2 Star Hotel with some minor Issues"
TripAdvisor user rating 3 out of 5
Reviewed August 11, 2019
This isnt a bad hotel but it isn't quite a four star hotel. Pros: We felt safe at hotel and we came in late on a Saturday night and still found parking. We called Holiday Inn directly and got a Veterans rate for $130 including tax. Cons: Check in was really slow. They had a new guy that only had been there for two days who was trying to answer the phones and wait on people at the same time. We found m&m's under the bed and a slight stain in a chair in room 303. They do not offer a free breakfast like other hotels that they are competing against. We are on the fence with this hotel and I believe that we can find something just as nice that offers free breakfast the next time we need a room in Asheville.
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Frequently Asked Questions about Holiday Inn Asheville Biltmore

When is check-in and check-out?
Check-in begins at 3:00 PM and check-out ends at 11:00 AM.

Are pets allowed?
Yes. We have 13 pet-friendly rooms available with advance notice. A $25 per day, per pet fee applies.

Are accessible rooms available?

Yes. If you need an accessible room, please make note in your reservation. For more information, please call customer service. Holiday Inn Asheville Biltmore West offers 8 accessible rooms.

What on-site amenities are available?
The following amenities are available to hotel guests:

  • Fitness Center
  • Business Center
  • Downtown Shuttle Service
  • Heated Pool and Hot Tub
  • Housekeeping
  • Laundry Services
  • On-Site Restaurant and Lounge
  • Free Parking
What room amenities are included?
All hotel rooms include:
  • Room service available daily from 6:30-11 a.m. and 5-10 p.m.
  • Premium cable channels
  • Coffee maker and miniature refrigerator in every room
  • Complimentary toiletries
  • Complimentary USA Today newspaper on weekdays
  • Free local calls
  • Hair dryers
  • Desk and chair
  • Iron and ironing board
What are the hours of operation for the shuttle?
The shuttle operates from 5:00 PM to 11:30 PM.

Is parking available?
Yes. Complimentary daily self-parking is available for all guests.

How many rooms are available on the property?
The Holiday Inn Asheville Biltmore West has 156 rooms and 4 suites. 143 rooms are non-smoking and 8 rooms are accessible. Connecting rooms are available upon request.