Hilton Promenade at Branson Landing in Branson, MO

My husband and I decided to stay in Branson for his birthday so we chose the Hilton Promenade based on it being directly on The Landing. We stayed in a king suite on the 5th floor and it was perfect! Everything was so clean and the thermostat worked perfectly. We loved having the balcony and spent quite a bit of time out there. I booked through the app and had some trouble changing rooms when it came time to pick one. I messaged management directly through the app and heard back nearly right away! Kaleigh was absolutely wonderful in helping to fix the issues and hand picked us a room with an amazing view of The Landing shops. She was so patient with all of my questions and concerns. I had mentioned when booking that it was going to be a special trip for my husband's birthday and they left him a birthday card and a bag with his favorite treats on the desk! That was SO sweet and unexpected! When it came time to check out I requested a late checkout and Sara made that happen without any trouble. Everyone we met from housekeeping to management was so sweet and wonderful! I can't say enough good things! We loved it so much that we are planning to take our son there for Christmas! Can't wait! We live just down the road in Nixa, so for us to come back so quickly should show how great of a place this is!

We stayed at this hotel during our one week vacation to Branson this month. This was our first time staying at this hotel. We arrived on a Friday afternoon. There was quite a long line at the check-in which was expected on a Friday afternoon. The line moved quickly and the front desk staff were efficient and very helpful in getting us checked in and provided great details on how to get to our room, which was located in the south tower on the second floor. From the time we checked in on Friday to the time we left the following Thursday morning the hotel was clean and appeared to be sanitized throughly. Everything inside our room appeared clean and in proper working order. When we checked in the front desk staff did explain to us that during the Covid situation that the housekeeping staff were not entering rooms during our stay to try to reduce contact. They explained that if we needed anything just to call the front desk and they would get it to us. Each night we had to call the front desk and request more towels, which is what they explained to us during check in, which was no problem for us at all. After calling the front desk our towels always arrived within 10 minutes. The housekeeping staff that brought the towels each night were helpful and kind. The location of this hotel is awesome due to the fact that it is just feet away from the Branson Landing and fountain. We had a room with a balcony and could look out over the landing and hear the music being played each night. During our stay we did not access the pool or the exercise rooms, but they did appear clean and sanitized as well as we briefly checked them out. We were not sure if we should travel during the Covid situation, but this hotel did a good job of assuring guests that everything was clean and sanitized, and we felt safe during our entire stay. Also the rooms included a microwave, a mini fridge, a safe, a few lamps for extra lighting, a smaller sized coffee maker, and many other great amenities. Overall a conveniently located hotel that provides a safe, clean, helpful, and fun experience while you are visiting downtown Branson. Would recommend to everyone and will definitely return to this Hilton Hotel location.

We stayed 2 nights. They didn't clean our room or bring fresh towels. We called for fresh towels about 2:00 pm so we could shower before going out. Waited an hour, no towels. Returned to our room about 7:00 pm still no towels. Called again but there was no answer. I finally went to the pool and got towels. Staff looked at me as though she thought I was stealing towels. No coffee in the lobby. When I asked for coffee I was directed to Starbucks about a block or so away. The coffee in the room is the cheapest available and not drinkable. Im6an honors member but not for long if this is the new Hilton. The level of quality and service is about the same as Baynimont Suites or red roof inn at twice the price.

I traveled with friends to Branson staying at the Hilton Promenade for five nights at the end of Sept. I booked two rooms with the hope of them adjoining but at least being on the same floor. When I arrived I was booked into room 313. As a single traveler I did not feel comfortable in a corner of the hotel that requires passing thru two small locked hallways that are accessed by three rooms. I did not feel safe knowing that my friends could not reach me if I had a problem in the room. Ultimately I paid quite a bit more to stay in a King suite because that was what was available upon discovery of this unsafe location. I didn't require the larger room and particularly with the lack of house cleaning but my safety was a higher priority than the steep price. The manager seemed unconcerned with the safety of the guests so I would advise you to know that when you are choosing this hotel. Definitely confirm that you are in the main hallways of the hotel if you are concerned about your safety.

We stayed here two nights. There were two Bachelor parties parting to early hours in the morning. I called the front desk and no one ever answered. Upon checking out I asked to speak to a manger. I was told she would call me at 10am. The next day I still heard nothing. I called back and was told she would call me back still nothing. Just standing in line waiting I overheard a few other guest complaining of noise as well. If you want to party this is the hotel. If you want rest and service don’t not stay here.