Hilton Naples in Naples, FL

We loved everything about hotel from the moment you walk in to this welcoming lobby. Customer service is top notch. Special thanks to front office manager Janna Saintil. She is not only highly professional and attentive to every detail,but also very personable and nice. This is our 3 rd visit to Hilton and we definitely going to come back again. We very grateful to wonderful team of Hilton Naples for making our every stay such a memorable event.

I want to thank Hilton for Shpresa Malo who was instrumental in making my trip wonderful. I had a problem physical with myself. She got me to the bathroom helped me get my luggage so I could clean and change as I had checked out earlier. She is an Angel and I so appreciate the personal care. I applaud Hilton for employing her a real asset to you. Thank her please She deserves it

This is our third stay at the hotel over the last three years. It’s pretty good but could be a lot better with some small tweaks. Front desk staff have improved a lot (they used to be quite rude). Rooms are large and the room cleaning staff are excellent. The main negative was our room window was filthy and needed a really good external clean. Gym is pretty good, with several Peloton bikes. Pool is quite small - and there really should be more towels and sun beds. It’s often hard to get a bed, even though there is space to fit in at least another dozen? Shula’s restaurant - where to start? This is a premium steak restaurant. Breakfast is only A La Carte - annoying if you want a quick turnaround, but the only option. The food quality is inconsistent from good to poor. The service is inconsistent from average to terrible, despite the restaurant appearing to employ a lot of staff. Pancakes were good. Eggs are priced at ‘Market’! This is surely a massive overreaction to the egg price issues in the US. We ordered two eggs as a side dish and were charged $9 + a surcharge of $1 for cooking (poached that were so hard they were hard boiled)! My breakfast arrived 15 minutes after my wife’s, with barely a comment. How difficult can it be to serve a prompt and reasonable breakfast when First Watch manages to do it very well only a few hundred yards down the road? We didn’t risk dinner this time, despite it seeming popular with the locals. Overall - this could have been better.

Room was a good size, comfortable, clean and well appointed. Parking is free which is a major bonus in a city. Nice pool area. There is a shuttle service to the beach and chairs are provided to bring with you, but it’s a bit of a trek. The only meal we had there was breakfast ( 2 days). The food was disappointing and service was particularly bad one of the days. Staff were even getting a little impatient with customers! Bar area is busy at night but had a good atmosphere and good service.We found service at reception to mixed from varying from pleasant to indifferent.