Hilton Marco Island Beach Resort and Spa in Marco Island, FL

Hotel is clean, amenities great. Some of the staff needs training behind the bar. Need to be more aware of customer service. Clean up the bar food sitting on the deck, instead of waiting over an hour so the birds aren’t flying all around the deck. Checkin was quick, Staff did not explain they place a hold on card for incidentals. Highly recommend water sports jet ski 10,000 island tour. Worth every penny…John was amazing tor guide.

We had to change plans last minute due to the weather not cooperating for scuba diving in the Keys. I always wanted to go to Marco Island. Our room was amazing. Loved that it was all tile and we had an ocean view. The sliding glass door was thick enough that we didn’t hear noise from the pool at night. The beach is right there and beach chairs and an umbrella are available to guests. The bar service and food is great! Had a massage that was great and you can use the spa services and area afterwards. The towels in the room and at the pool are so thin and do not absorb. The chairs are the old plastic chairs. The hot tub is taken over by kids with no parents in sight. There is no beach cart with food and drinks that are advertised on their website. You have to wear bands but not sure what they are programmed for. You show it to get pool towels that you have to return. Not sure why as no one would want to keep these towels.

Take the time to read your contract because they will throw it in your face even when your fiance has to go to the hospital. Booked for 2 days, couldn’t go due to the emergency, and they refused to work with me even though I reached out as were taking care of him.

We booked this hotel following good reviews and couldn’t see why it was only a 3 star hotel (especially with the price tag)… after staying there for 4 nights I can see why and am compelled to write an honest review. We had booked a 2 room suite costing $3500 after inputting the guests staying (2 adults, 2 children). And given the price were expecting a nice room. On arrival at the hotel, no one was there to greet us or help with bags, show us where to park.. so we parked ourselves and lugged two kids in strollers and 3 cases into the hotel. Check in was fine, and then a bellman did help us up to our room. The room was spacious, but very in need of updating. No overhead lighting whatsoever. Just a few lamps, which seemed ridiculous. The shower had next to no pressure and covered in limescale. The balcony doors were faulty, and one wouldn’t lock at all. One room had one bed, and another a sofa bed. But the sofa wasn’t set up into a bed… I would’ve expected knowing we had 4 guests this would’ve been set up as a bed on arrival. We headed to the pool which was SO overcrowded, no lifeguard, and so busy. The towels they give you are such terrible condition. So small and incredibly thin, faded and just poor quality. The sunbeds are of equal poor quality and uncomfortable. We found the beach a nicer setting although those sunbeds are even worse. The old fashioned kind of strip bands around a metal frame which are so uncomfortable. It meant we didn’t want to stay in the hotel really, which was nice in it meant we went out and explored, but for the price we had paid it really was not worth it. The second morning I saw another room being cleaned and it was one room with two double beds, which given our kids are 3 and 6 would’ve been much better suited to us. I asked at reception if we could swap and we could’ve swapped the next day, but no money back and would obviously have been a big downgrade. We didn’t want our kids to sleep on the sofa bed (which is appalling it’s called a bed to be honest) as the faulty balcony doors and they are too little / young to be in a separate room in this case. We decided to stick with our room and just slept with 4 in one bed. On our third day we went out for the day and came back in the evening to find housekeeping had left our room open all day. They’d put the lock across which meant anyone could’ve gone into our room all day. My husband flagged this to reception and all they said is that they’d speak to housekeeping… nothing else. It made us feel unsafe to be honest. I tried a few times to queue up to speak to someone at front desk, but each time it was busy and my young kids didn’t want to wait. All in all, we were incredibly disappointed with our stay, and can’t believe we spent the amount we did for such poor quality.

Nice spot for family trip. Beach spots are always available and lots of activities at resort or short Uber away. Rooms were clean and spacious with decent ocean view. Food surprisingly good .… bring your wallet! Would definitely come back!