Hampton Inn Savannah-Historic District in Savannah, GA

checked into this hotel around 9 PM and was immediately disappointed by the condition of my room. The bed sheets were filthy—completely unacceptable for a guest room. When I went to the front desk to report it, the night staff attempted to reach housekeeping, but the housekeeper did not understand English. The front desk agent ended up coming upstairs herself, changing the sheets, and was visibly appalled by how dirty they were. Although I was disgusted by the overall condition of the room, I was exhausted and decided to stay after the sheets were replaced. The next morning, I asked to speak with the hotel manager. I was told he would be back shortly, so I waited in the lobby. When he arrived, he shouted across the lobby, “What do you want?”—which was incredibly unprofessional. I asked him not to yell and approached him directly. His very first response was, “If you’re not happy, we can just put you in another hotel, because I doubt we’ll be able to make you happy—you’re complaining about everything.” I reminded him that the sheets had been disgusting, and even his own night staff acknowledged it. He had no response to that and instead kept repeating that he could “just put me somewhere else.” I also raised concerns about the condition of the room and showed him photos I had taken, which I plan to share publicly. His explanation was that the rooms had been “renovated a few years ago” and that’s simply the way they all look. He reluctantly gave me a key to check another room, but the clear message was that if I wasn’t satisfied, my only real option was to leave the hotel. He did offer to comp one night of my stay but refused to do more. Overall, his attitude was dismissive, rude, and unhelpful. The issues continued beyond the room. The breakfast was inedible—the grits were tasteless, the eggs watery, the bread stale, and the waffle mix spoiled. The coffee was so weak it was basically water. After attempting to eat, I became sick and decided not to try again. Instead, I had to spend extra money going out for breakfast during my stay. I also purchased Lysol to clean the room myself because of how unsanitary it felt. The heater in the room was broken, blowing cold air even when set to 78. A manager came up to look at it, and eventually it started blowing hot—but then it alternated between extreme hot and cold, never working properly. On another day, I asked a housekeeper for extra towels, but she did not speak any English. She had to hand me her phone to use a translation app just to understand the request. Communication was very difficult and frustrating. The final straw came when I returned to my room at 4 PM after a long day. The sheets had not been changed, the bathroom had not been cleaned, the trash had not been emptied, and the dirty towels were still on the floor. When I asked about this at the front desk, I was told that rooms are only cleaned every third or fourth day. I was never informed of this policy at check-in, and while I can understand not changing sheets daily, basic housekeeping such as replacing towels, emptying trash, and cleaning the bathroom should absolutely be done. The only positive I can mention is that most of the front desk staff were polite and tried to be helpful. Unfortunately, that was completely overshadowed by the condition of the hotel, the quality of the food, the broken amenities, the lack of proper housekeeping, and especially the rude, dismissive attitude of the manager. I have stayed in many Hampton Inns over the years, and this was by far the worst experience I have ever had.

Stayed here for one night. Ideally located in the historical district which was a plus. Rooms were nice and the king size bed was probably the best hotel bed I have ever slept on. Hardly heard of our neighbors or outside noise so it made a great night sleep. Appreciated the quick service of the valet. When we told we were ready for our car, they had ready in less than 10 minutes. Price though is high in opinion but as long as they keep proving good service, it's worth it. Breakfast in the morning was sufficient to start our day. Coffee was tasty and needed after a late night of playing tourist. Only complaint was the room condition when we arrived. The pillows had no pillow cases and were just thrown on the bed. HOWEVER, once I informed the front desk, they apologized and had it fix in less than 30 minutes. Thank you for prompt attention. Recommend this place while visiting Savannah. This hotel lives up to the high standard of accommodations that Hilton strives for.

My wife and I stayed at the Hampton Inn Savannah-Historic District for 3 days (May 13-16, 2025) and enjoyed our stay. On May 15, we decided to extend our stay but the room we were in was not available so a new reservation was required. However, due to work requirements I needed to leave as originally scheduled and cancelled the new reservation 3 hours later. The new reservation and cancellation were all completed at the hotel with front desk staff. No mention was made of a 'late-cancellation' when I cancelled at the front desk. Now, I find the hotel has charged me $306 for the room - even though we did not stay! After speaking on the phone today with a quite rude 'front-desk attendant', I asked to speak to the manager but he was 'with customers'. I held on for 30 minutes, even though he knew I was waiting to speak to him. Needless to say, this hotel and Hilton has received their last dollar from me. I have stayed at Hampton Inns regularly for over 30 years but not again. Overall, an extremely disappointing experience...

Extremely courteous staff. Very clean, great sunset views on rooftop pool. Park once, everything in walking distance. Great recommendations from front desk staff for restaurants and pubs. Would definitely come back. Rory and Bob NYC and CT Ps….park diagonal, public parking garage, only $10 compared to $48 hotel valet

This hotel is in a great location right across the street from River Street shopping and dining. We really liked the location for its proximity to other restaurants and tourist spots such as Vinnie Van Go Go’s and bars. The room was very comfortable and had a great view of the river. We did have some issues with the air conditioning not being cool enough at times, but it was also over a 100° out a couple of the days that we visited. I would highly recommend the hotel for its friendly front desk, excellent location, and very well appointed room with a great view.