Embassy Suites By Hilton Grand Rapids Downtown in Grand Rapids, MI

I stayed for three nights on business at the Embassy Suites about one week ago in April. The hotel is only about 6 years old and so is still pretty fresh, with modern decor and an overall feel of being well looked after by the staff. Parking: They have an adjacent onsite parking garage that was charged at $15 per day, which was not too unreasonable and secure, with elevator access to the hotel reception level. You use your room key to access the parking after initial entry using a ticket. Rooms: on the first night I was allocated room 433 (as best as I recall) which faced the rear of the hotel, which looks onto nothing but the adjacent slab sides of the carpark. Not a problem but immediately adjacent to that room are several vents from a plant room ( as we refer in the UK) that contained machinery, heating etc. all through the night you could hear background sounds starting and stopping and as a relatively light sleeper, it gave me a restless night. I spoke with reception first thing at 630 hrs and the lady could not have been more helpful, and moved me to room 400, which was the far end of the building and at the front. I had no problems sleeping for the next two nights. Thank you to the staff ! One thing to note was the first room at the rear of the hotel had gym equipment in it and also a walk in shower cubicle. The room at the front did not have the gym equipment and had a shallow bath tub with a shower curtain, and also a small balcony. Otherwise the rooms seemed of similar size, with a large entrance room with a couch, large TV, small table and a desk to work from. I would have preferred more lighting in this area though as it was a little dark to work from with very little natural light. The bed was very comfortable, and you had a small fridge (both were very quiet in operation), small sink and a microwave. This area also contained a safe. Also the usual coffee making machine. My suggestion is that some of the rooms on level 4 (the first room accommodation level) may be a bit noisy dependant on how close you are to the plant room and elevators at about the centre of the building. I return in a few months time and have requested a room away from this central area, which again the very helpful receptionist put on my booking. Breakfast: this is in the area adjacent to reception and offers the usual range of hot food and selections of cold, including fruit, cereals, etc. A nice touch is the made to order omelettes, and egg station. They were well cooked and pretty quick, even though the hotel seemed reasonably busy. The staff were all friendly and polite. Bar area: there is a bar on level 3 and between 530 and 7 pm you can order two free drinks from a selection of drinks. If you want more premium drinks you can pay a small supplement. There were also some various snacks provided. The bar was quite busy during these times, but again you were served quickly. A nice touch to add this. Overall I would certainly recommend the hotel, being clean and tidy, good staff and location wise, about a 15 minute walk into the centre of downtown where there are various restaurants to choose from of you prefer not to use the adjacent bar/ restaurant. Likewise there are also other nearby bars / restaurants if you walk in the other direction. The area also felt safe to walk around. I look forward to my next stay in June.

We recently held our most successful fundraiser to-date here & are so grateful to everyone at Embassy Suites Downtown GR that contributed so much to make it all happen. Beautiful venue, convenient location, amazing staff! Can’t wait ‘til next year :)

The Embassy Suites Grand Rapids downtown was a fantastic stay. The Property is right on the Grand River, and balcony rooms overlook it. Location wise, this is hard to beat. It's right off I-196. In 2 traffic lights, you're in downtown, with close proximity to the Gerald R Ford Center and other attractions. The Rooms were clean. The housekeeping team was one of the most well staffed I've seen since pre covid times. The staff as a whole was friendly and helpful.

Marvelous experience. Family had 3 rooms for 2 nights; 2 were adjoining. All 3 were superb. Staff was friendly and helpful. Breakfast was exquisitely good. Parking at $25/day for a cold garage was not the best. But the best was . . . I accidentally lost a car key fob in my room. After returning home, I filled out the form, the hotel found the fob, and returned it. Saved me $400-500. This is the 2nd time we have stayed at Embassy Suites, and both were excellent. We'll be back.

Staff was friendly and very helpful with a number of questions (including late checkout). Rooms were very spacious, clean and comfortable. Showers were wonderful with new rain shower fixtures. Microwave and fridge as in all Embassy Suites as well as Keurig coffee and tea. Paid parking in attached ramp.