Econo Lodge Pigeon Forge Riverside in Pigeon Forge,TN

We had wanted to stay at this location for quiet some time. So when the opportunity came up we was thrilled to get to go. Well it all went downhill at check in. My wife is in handicapped and needs a roll in shower. We booked the "mobility accessible" room with the river view. According to the pics of the room it was exactly what we needed. We checked in and went to the room where we discovered that it did not have a roll in shower but a tub shower combo with hand rails. I went back to the front desk and told them that they had put us in the wrong room and this is when we was informed that they did not have handicap accessible rooms with the roll in shower with the river view. I told them that I had called more than once to verify the room / reservation and he basically called me a liar. I brought this to the attention to the day shift manager the next day and she told me that I should of clicked on the little link that describes what is in the room. I told her that they should have accurate pics of the room when someone views the room they are reserving. Her only response was "sorry". They have since updated the pics for that room. You can't see the bathroom now. They wanted to change us to a room with a street view. That is not what we wanted nor reserved. We decide to keep the room that we was originally given. We went to Walmart and bought a slip resistance rug for my wife to use when getting in and out of the shower. Thanks be to God it worked out without her falling getting in and out of the shower. I called the customer care line when we got home and they was really generous (sarcasm). They credited our account a few hundred points to go towards another stay. Also if you want to eat the same thing every day for breakfast then their breakfast should be right up your alley. But dont expect to heat anything up, there is no microwave in the eating area. We had looked forward to this trip because we dont get to get away much. But this was one we wish we had to do over. Definately will be staying somewhere else next time.

First morning I was there I requested an additional blanket for the bed. Returned more than 8 hours later and there was no additional blanket. Went to the front desk to notify them and was given a blanket to take to the room myself. Really? Sheets are only changed once every 3 days, in case that's important to you.

We stayed for spring break and it was amazing. The rooms were nice and clean! The kids loved the pool and the gaming area. Rooms was very clean. We had adjoining rooms so that worked out for the 8 of us! We enjoyed the fire pit and we even used the grills on our last night. I would definitely recommend this place! The lady who checked us in was wonderful. Her name was Cecilia.

Hotel staff are nice and personable. They are pretty diverse as well. There are black and Hispanic hotel staff there which makes a non-white tourist feel more at ease. They are pretty quick with fixing issues like curtain not completely black out the light at the balcony. They fixed it using a clip. The hotel wall is not entirely soundproof, and occasionally I can hear people next door speaking. I can still sleep with earplugs on. It is not too noisy though, most of the nights I did not need earplugs on. I stayed there for 6 nights. Not too pricy during the early March and mid-March.

Great Price - if all you need is a Clean Bed & a Toilet. The water at the Sink was HOT! the water in the Shower was HOT! the towels were stiff but we had plenty. They have a large counter at the sink for all your crap to lay out! The rooms are SMALL - tables like 3 inches of touching the beds. Small TVs but the room is set up to make the most of what they have. The beds were Clean & slept good. the Microwave & Fridge both worked. 2 closets for stuff. the Heat/ACC worked good. the Carpet - - yuk! use flipflops to walk on. the Decor - it was old but who cares; you're not there for that. the pool area was ROUGH! it was so HIGH IN CHLORINE - you could smell it in the parking lot! Once you walk by it - your eyes Burn!! USUALLY that means with such a High Level of Chlorine - that someone has crapped in the pool & instead of draining & cleaning - they just put in a high dose of Chlorine!!! I say that because my son swam & on Monday we had to take him to the doctor with a SKIN RASH. He was broke out in huge red spots all over his body! Doc said it was from the High Dosage of Chlorine & probably what ever was in the pool water. So I don't know that it WAS the hotel pool, but I do know we travel ALOT & I have seen this twice - both times with HUGH CLORINE LEVELS from a hotel pool. I get it - it cost money to drain a pool, clean it then refill....why not just kick up the chlorine levels & kill everything in there??? but at the expense of your customers - not so good practice. You get what you pay for! That is the bottom line. It wasn't the Quietest place - but it was a Clean Room & a good bed for a Good price with HOT Water. so if that is what you Want - stay here. If you are looking for an Embassy Suite at a Days Inn price - forget it.