DoubleTree by Hilton Ocean Point Resort in North Miami Beach, FL

My family and I had a good experience staying at the resort. We stayed in a King 1 bedroom suite partial ocean view balcony. The experience overall was positive, the room is huge, with plenty of room, a full kitchen, laundry in the room which we took full advantage of. The view was great, having city view as well as of the beach was lovely. The balcony was also great with plenty of room, seating, and shade in the afternoon. The front desk was always pleasant and helpful. Anytime we needed more towels, a new hairdryer, roll away bed, trash bags or even fresh cookies it was done promptly. The beach was beautiful! So close of a walk from the resort with 2 chairs and towels that were complimentary. We spent most of our week long stay by the beach and pool. We rented a car but the area around the resort is nice, and close enough to walk to grocery stores, shopping, and restaurants. We are Hilton Diamond members and received a $15 food and beverage credit that we used toward the Starbucks mostly for morning coffee and afternoon refreshers. There were a few things of note that would prevent me from rating it a 5 star experience. Upon checking in the room the refrigerator was broken, not knowing I had fully stocked but thought it just needed time to cool down fully. It was broken and had to be replaced with a different one from another room. That process was completed within an hour or 2 the next morning. I threw out over $100 worth of groceries, so lesson learned to make sure the appliances are working properly before stocking. The pull out couch was not very comfortable, but upon request we were provided with a roll away bed which worked great for my son. When we got to the room it was clean however there was an old dirty t shirt that was left on the back of the door. The pool area was nice, a little crowded at some times as it is small, but was nice as there are shady areas if you wanted a break from the beach/sun. The hot tubs/fountain area were out of order and not able to be used. Overall we were happy with our experience and would love to return!

Residence Inn Sunny Isles has an agreement with the Doubletree to offer its guests beach access with chairs. I walked over to Doubletree today for a beach day and was immediately greeted by Christian M. at the beach stand. He was so polite and efficient from the moment I came in contact with him. He made my experience such a pleasant one by making sure I was so comfortable and going above and beyond by offering me the perfect spot, cleaning off sand from my chair, positioning my umbrella perfectly and checking back in on me. If Christian is a reflection of Doubletree’s service standards this says a lot. Kudos to you Christian. Thank you!

First, the positive: The signature cookies are tasty. The rooms (we had a king suite) are a generous size and include a full kitchen. The bed was pretty comfortable, although the linens were below par, especially the towels, not many of which were provided. The views are great, and the location right next to the beach is ideal. Several of the front desk and cleaning staff that we encountered were friendly. However (now switching to the negative), there was no one to help with luggage, which was a big problem for one member of our party, who was finally able to get help with a rental crib and other kid stuff from a security guard. One elevator seemed to always be out of service, making it a slow process to go to and from our rooms. Apparently some rooms have been renovated, but the rugs in our rooms were stained and there was clearly a need for upgrading fixtures and so forth. There are not enough accessible electrical outlets in the rooms. The biggest problem, however, was the pool. It was dirty (hair, sand, unidentified scum) the whole time we were there, and the pool/beach towels supplied by the hotel have reached the end of their natural lives. If you are considering this hotel, be aware that it is a resort only in the sense that it's next to the beach, and even though "spa" is in its name, there was no spa at the time we were there. (All these problems are fixable. Hilton, what's up?)

Worst experience ever! Dirty room, marihuana smell , no general manager to speak to when requested, reserved for 3 nights and left next day of arrival Damaged mi car wheels!! Don't go, better options for sure Really my worst experience in a Hilton Hotel

My family stayed here in 1st week of April 2025. The Partial Ocean view is the best one where you can enjoy the city and ocean at the same time, As a Hilton member, I can say that this place, its location, the hotel, and its personnel are amazing. I reserved 3 rooms for 4 nights and later found out that I needed to modify from a double to a King studio, Eleanora picked up the phone and did a great job by modifying based on my needs. On the day of my arrival, the Parking personnel and Reception person Max, did a great welcoming me. My family was coming the next day, so I requested at least one room for early checking-in, if possible, and a closer room for my kids, Max already did all the needed action while I was thinking about managing the rooms to make sure the kids would be closer to my room. The next day, all rooms were provided for early check-in it was outstanding. about location very good location where shopping and restaurants are within walking distance, The hotel is clean, and the personnel are professionals I saw some people write bad reviews about bad rooms or not working bathtubs or personnel. You are not going to the beach for a bathtub in your room, if so, pay more and get a more expensive hotel. Just think there are no bathtubs and enjoy your stay. If the personnel did something wrong to you, they are human, and serving so many people 24/7 is not easy, or you probably did something wrong, so they are acting based on your actions. The hotel itself is not new, and there is some wear, but overall, Big, huge rooms. amazing beach access and free beach chairs, overall, based on location, room condition, staff, and amenities, this hotel deserves five stars 5. I recommend.