DoubleTree by Hilton Ocean Point Resort in North Miami Beach, FL

Honestly, the only highlight of this place is the location. I try to always be positive when it comes to hotels, but this was not a great experience. Yet again another example of a less than mediocre and unrenovated hotel calling itself a “resort.” This is genuinely one of the worst hotels I’ve ever stayed in. The staff is incredibly unfriendly and unhelpful, there’s 0 privacy between rooms, the rooms are filthy and in need of major renovation. Carpet is so dirty it looks black. If you have ~busy~ neighbors, it isn’t likely you’ll be sleeping well. There’s no way that I’d recommend this place.

I am writing to express my extreme dissatisfaction with my recent stay at Double Tree Resort & Spa by Hilton Ocean Point-N Miami Beach hotel. Upon arrival on Saturday August 31, 2024, I was immediately disappointed by the condition of the room. The hotel had a strong unpleasant odor. The paint was peeling, the door lock was broken, the furniture was old and broken, the plugs did not work, and the sheet on the bed was ripped. The room was not clean, and the food was bad. The carpet was damp and smelled bad. The towels were discolored. Only one of the elevators was inoperative, and the bathtub was broken. The ceiling had a crack in it. The patio door was hard to open, the paint on the kitchen cabinet was peeling, and there was a hole in the wall. Additionally, I was told there would be a flat fee for parking the car, but this turned out to be untrue. I discovered that my room was not as reserved. When I approached the manager to address the issue, I was informed that the room had been changed without my knowledge, and the blame was placed on AAA. Even more frustrating was the fact that our room reservation, which we paid to hold, was given away. According to help.hilton.com, you can only modify or cancel your reservation after you book before 11:59 PM prior to the day of arrival. Reservations made through third parties cannot be modified with Hilton. To add to the inconvenience, my daughter and son-in-law had to pay for a Room because of the mistake made by DoubleTree by Hilton in messing up our reservation which was not an ocean view that was already paid for. Also, on the Hilton website no DoubleTree by Hilton or any other Hilton property should not change a reservation without the guest's knowledge. When I spoke with the front office manager, upon arrival, they assured me everything was in order, only to find out later that my reservation had been altered without my consent. As we were leaving Wednesday September 4, 2024, we requested a receipt for the room which office manager refused, but only gave us a receipt for the cars. This added to our frustration and inconvenience. This experience was extremely frustrating, and I feel that the service provided was far below the standard that should be expected. The condition of the room and the service were unacceptable.

Was woken up this morning by Maher Abdel-aziz the "front office manager" who brought a security guard with him to immediately bring me down to the lobby to provide a credit card. I was told if I did not they would call the police. Just because your front desk lady forgot to do her job correctly at check-in you don't bring security to threaten guests. Worst hotel experience. 100% staff's fault. This was our 5 year wedding anniversary.

Today is our first day at the resort and it happened to be our grandson’s 16th birthday. Ruddy at the restaurant was kind enough to bring our grandson a dish of chocolate gelato on the house to help him celebrate!! We truly appreciated his kindness! And we LOVE our suite!! Great resort!!

This Hotel is in pretty bad shape in all sense of the word. There is rust everywhere, from the sprinkler heads to simple things like the refrigerator doors of the pool area. Roofing surfaces are rusted and the rooms are falling apart. Our room had a loose tile in the bathroom and the wall paper coming off the wall. The latch on the balcony doors were not closing correctly and the overall appeal of the hotel is terrible. common areas are not painted , pool bathrooms were disgusting and smelled and not serviced properly. The orange juice we ordered tasted like soap and the servings were less than adequate for the price charged. Its a shame a hotel with so much potential is run down in such a way. Terrible liquor aweful pool I mean who wants to spend their hard earned dollars in a place like this.