DoubleTree by Hilton Hotel & Spa Napa Valley American Canyon in American Canyon, CA

Four of us stayed at the hotel while on a motorcycle ride from Los Angeles to Napa, Calif. The rooms were very expensive and this is not in the best of locations. I will never stay there again. When you pay over $250 a night for a room, it should be high quality. This place is not a quality place.

Went here for my b day, nice place but never book room by the lagoon, the pairing ducks wont allow you to enjoy your patio or sleep. Other than that the room was nice, clean, and spacious. Staff was OK at best

My wife and I decided to take our first vacation as husband and wife. Not a honeymoon yet as she's still in nursing school so we had four days to travel. We were looking for an affordable but decent location to see San Francisco and napa. We found this place. We were excited to do this as we have both not been there before. When we arrived at the front desk the staff there was amazing. Helpful and full of knowledge. That is where the good ends. From this point forward the staff in the restaurant weren't kind. It took 15 minutes to get water that we had to ask for, weren't offered bread on the first time we tried, we tried twice to give it a second chance all the same happened except we got bread, and weren't checked up on or drinks refilled unless asked. Mind you that there were only two tables including us in the restaurant. That night we went to the jacuzzi only to find it was still not working. A review we read earlier stated it was not working for a week before. So no point in that. When our rooms were cleaned we found that towels were not replaced two individual cleanings and had to track down cleaning staff to get new towels. There was a constant light flickering and then would be out our entire stay. We reported it with no correction. I had high hopes for this hotel. It seemed most reviews were good. The food was amazing and to die for if you can swallow the lack of service. Kitchen staff A+. Location was pretty good for what we wanted to do. I suggest if you can afford it, look for a nicer place. This place is a little outdated and staff needs a little direction. Other than this little bump in our trip the rest of it went amazing.

My girlfriend and I stayed here on June 2-3 2019. I reserved through the app so checking in is easy and fast because we arrived later in the evening but somehow the hotel didn't have our reservation. Checking in was not an issue, it took a little longer but the staff was friendly and courtious. The hotel is very large and finding a good spot to park to access our room was a little challenging. We had to access the elevator one floor and walk down a long hallway to our room. The room is good sized with a lot of space. This hotel seemed to be older but clean. For a king sized bed, one night stay the total was $151.62. I would stay here again.

Great. This was a last minute emergency stay for my family. Everywhere was booked. They made excellent arrangements for us to stay a couple of days even though they where pretty booked as well. Had an a great stay.