Courtyard by Marriott Key West Waterfront in Key West, FL

We stayed at the Courtyard by Marriott Key West Waterfront at 3031 Roosevelt Blvd., Key West, FL 33040 from February 28 to March 3, 2026. We have come to depend on the Marriott name to be consistent with quality and comfort when we travel. Because of this, we prepaid at top dollar prices ($657.50 per night, per room) for a grand total of $2,165.28 per room with fees. Unfortunately, the family members with whom we were traveling had a medical emergency and were unable to continue their trip and join us in Key West. I will say that when we arrived, there was a nice woman who worked at your desk to check us in. Since we had two nonrefundable rooms booked, we chose the one that was booked as a wheelchair accessible room. There would have been NO way our family member could have fit his wheelchair in the bathroom. It was small and cramped with a shower that he would not have been able to enter. Not only would he not be able to enter but there were no handles to help him if he did. This was not only unacceptable accommodations but we understand it is also illegal. There was also no exhaust fan in the bathroom and there was a constant sewage smell. The bedroom was small and dark and: had a broken drawer that the service people came and fixed. a thermostat stuck at 88 degrees. A service person also fixed. a broken shoe-box of a refrigerator. A service person replaced. The replacement froze the minimal contents that we could put in. a light under a shelf that never was replaced. A lamp was brought in to substitute. The wood decks and walkways were in pretty bad shape, needing replacement or at least repair and coating. There were some nice people working here but they were not given the tools to do their jobs well. At the Bistro, there was not enough money in the register for transactions. The woman at the register had to get money from her tip jar to make change!!! Our experience in Key West at Courtyard by Marriott was, hands down, the worst hotel experience we have ever encountered.

The beach is actually more like a swamp and you cannot enter the water because there are alligators and rocks. The service at the pool was very poor; the staff member was rude, sarcastic, and unprofessional. Breakfast is extremely limited — you can only choose one item to eat and one drink. Our room was located in a separate building with no elevator, so we had to carry our luggage up the stairs. It was also very noisy due to street traffic and noise from other rooms. The power outlets in the room did not work. They also charged our credit card for incidentals without informing us in advance. This is definitely not the standard expected from a Marriott property.

Christine and Alexa were very helpful at the front desk. They have a great sense of humor as well

We stayed 3 nights in Key West at the Courtyard. Christina and Alberto at the front desk were so helpful, courteous, professional and made our stay comfortable. Tom the concierge was also extremely helpful. So professional. Jeff the bartender made the best Piña’s - dark rum floater on top was the best! Thank you all for a great stay!

We felt very well taken care of. We had a celebration and we were welcomed with balloons and sparkling wine in our room. We appreciate the housekeeping staff of MaryAnn, Kassandra, and Nicole. We had a few maintenance issues. Although not resolved, the staff did some workarounds to mitigate the problems. Lodging in Key West is expensive and this Courtyard was no exception. We initially took Ubers downtown, but finally broke the code on the KW Rides app. You have to have some patience with the KW Rides system but we were getting fares of around a dollar or two from it compared to $15 for an Uber.