Country Inn & Suites by Radisson Portland International Airport in Portland, OR

Terrible experience with the room and the airport pickup. Rude staff. Never trust them with the airport pickup or drop. They will just keep you waiting out in cold and will not even inform you when the shuttle is broken or the driver’s shift is over. Communication is so bad and the staff is terribly rude.

Neva at the front desk was spot on. She was helpful, friendly and knowledgeable. She was one of my favorite parts of my stay. I come here for work on a regular basis. And this is where I stay. I was also impressed with housekeeping. They cleaned my room and remade my bed with my heated blanket

The best employee I’ve ever came across helped me with everything I asked for and is very nice. I can’t wait to come back. The food was great. The room was excellent air-conditioning and heater. The parking lot was great to park my car in very safe. The parking attendant Robert and shuttle guy Roberts was also very good. All the staff was very friendly and I can’t wait to come back again. . . . .

Our stay was without complaint. Convenient airport shuttle access enhanced our stay. Room was comfortable and clean. Staff was helpful and friendly, especially our shuttle driver back to the airport. Value was terrific; I would definitely stay again.

Country Inn is now part of Choice. I was reviewing pictures and noticed that I never wrote a review of our stay here starting on August 23, 2024. Over the years, we have stayed here and received first class service ALWAYS. However, since the location has changed ownership, we found that the front desk was being managed by a young, high school student, who was not able to answer any questions about the airport since he stated that he was never there. He billed us for parking when we already told him that we returned our rental car. Nobody in housekeeping knew a word of English to communicate needs. I cannot find my one picture of the computer desk chair that was so worn on the arms and seat back that looked like it was taken out of the dumpster. Our shuttle bus seating was so filthy that you can tell from the picture that it was overdue to be washed. The facility only had you register that you were a guest there to park. Now, with the new ownership, they charge a nightly fee without mentioning one word about the fee until you are there registering. If you stay seven days, that adds $70 to your bill. I am sure that the pride that the previous employees had over the years has now been replaced with lower salaried employees. Since ownership has changed, even the breakfast assistance has changed. Needed refills are given no attention. Later, I needed to go back to the airport. I was given a number to call when the shuttle should return me. the front desk told me that when I called to be picked up, I would be given directions as to where to be picked up. When done, the call went to an out-of-the-country calling center, who had no idea of the airport in Portland as to where I needed to meet the van to go back to the hotel. She sent me to the wrong location to even catch the van when I was done. Luckily, a courteous, police officer at the airport very politely directed me to the right spot. When I arrived back at the hotel, the person on duty stated that the calls never come to the hotel desk now so they never know when a person is using the shuttle to get back to the hotel. Great organization! It is very evident to me that the quality of service has dropped significantly at a former, first class hotel! Management needs to reevaluate this hotel for training and quality of service.