Comfort Inn & Suites Shawnee - Kansas City in Shawnee, KS

I booked a two-night stay at this hotel through the Choice Hotels website for the Comfort Inn in Shawnee, KS on March 31, 2025, paying approximately $330. Unfortunately, my experience from June 27–29, 2025, was deeply disappointing and frustrating. June 27, 2025 – Arrival and First Impressions Upon arrival, we checked into a room on the third floor. The elevator was noisy and clearly in need of maintenance. Disturbingly, just outside the elevator, Room 317 had a door that appeared to have been kicked in, marked with a “Caution Keep Out” sign, and emitting a foul odor. The hallway was filled with an overpowering chemical smell. While our room itself was clean and comfortable, the bathroom door wouldn’t not open all the way and we discovered that the shower had no hot water. Attempts to contact the front desk went unanswered, and due to time constraints for a prenuptial dinner, we were unable to address the issue immediately. June 28, 2025 – No Hot Water, No Response The next morning, the hot water issue persisted. I repeatedly called the front desk from our room phone with no response. With a family wedding to attend, we had no choice but to take cold showers. I reported the issue in person before leaving, and the front desk staff assured me maintenance would look into it. However, upon returning late that night, the problem remained unresolved. I again received no answer from the front desk phone, so I went down in person. The night staff, casually dressed and unprofessional in appearance, apologized. A man named Max suggested moving us to another room, but we declined as my husband was already asleep. Max admitted maintenance does not work on weekends and said he would check the breaker. He also promised compensation for the inconvenience. Unfortunately, the hot water issue remained unresolved. June 29, 2025 – Still No Hot Water, No Follow-Up The next morning, we again had no hot water. At checkout, I spoke with the same staff member from the night before. She apologized and said she would leave a note for the manager, who would be in later that day. I provided my contact information and was told I would receive a call. That call never came. I attempted to call the hotel three more times that day, no answer and no voicemail option. Escalation to Corporate and Final Attempt at Resolution I contacted Choice Hotels Customer Service and spoke with JC, a representative, who documented my case and submitted a request for the hotel manager to contact me. He also advised me to continue trying to reach the hotel directly. On June 30, I finally reached someone named Bobby. After explaining the situation, she dismissively asked, “What do you want? A discount or something?” I explained that we paid for a room with basic amenities, including hot water, which we never received. She offered a mere $30 credit—less than 10% of our total cost—which I found unacceptable. She refused to escalate the issue further, stating the manager, Sunny, would not be available until the following Monday and he would call me then. Final Thoughts After this experience, I looked up reviews for this property and was disheartened to find numerous similar complaints dating back months—no hot water, foul odors, broken doors, unresponsive staff, and poor customer service. It’s clear these issues are ongoing and unaddressed. This hotel continues to rent rooms without resolving serious maintenance and service problems. I would strongly advise against staying at this property. Based on this experience, I am also reconsidering staying at any Choice Hotels in the future and will be canceling my rewards account through them.

This hotel is extremely dirty. The room had food from previous guests under the bed and in the corners...hair all over the bathroom. They do not clean rooms daily...only when you ask. Even after that cleaning, the old food was still on the floor...and they hair in the bathrooms. Hot water did not work. Treadmill in the fitness center did not work. Pool was out of service. Pictures on the hotel website are extremely misleading...must be from another newer hotel. Avoid this place at all costs and find somewhere else to stay.

Hotel doesn't answer the phone. I prepaid of the stay and hotel charge me again. I would like to have my money back. I won't be staying here again................................................................................................

I stay at more hotels for work than I do my own home. This is absolutely trash. They gave us keys to an occupied room for starters. After that mess, our actual room was dirty, the door won’t lock, there is hair and mold everywhere and the pool is closed which is the only reason why we booked this place. The manager doesn’t care and acts like it’s an inconvenience anytime you ask for something that requires him to get out of his chair. Go anywhere else!

Drew Shoemaker 1/5 8 minutes ago on Google These folks have a scam going , they charged us $150 an hour after we had left for smoking in the room ! My wife and I do not smoke , ever ! Looking on line I saw that they had used this scam before , took three hours of back n forth before the hotel finally relented , look out for the manager