Comfort Inn Louisville, KY

My car's GPS couldn't find this hotel, but my smartphone did. Nice, clean lobby, helpful clerk at check-in. I should have checked more carefully but there is NO walk-in shower in the mobility-impaired room, and climbing over the tub was a chore. Just saying... Quiet and clean room; good b'fast; desk clerk assisted me, on request, by helping me get my baggage out to my car at checkout. Due to the shower access I will probably not return. And for that reason cannot rate at 5 stars.

Ants in the room. No towels in the pool area. Had to use my room towels and was told we couldn’t get anymore towels because they were all being washed. Called front desk at 11pm and he said we had to wait for more towels. Couldn’t take a shower. Was very disappointed and dissatisfied by the service received. I wouldn’t recommend anyone staying here.

The toilet barely flushed..the sink tap water handle was loose. The curtains didn't close completely. The key cards had to be redone several times because they wouldn't open the door. Bed was too soft..blankets too heavy. Doors banged shut in hall. Overcharged price when I thought I was talking to front desk but I wasnt.

I stayed in this older Comfort Inn for a night in the Louisville area. I chose this hotel for the price and the location. This is an okay hotel for a one-night stay, but the area has newer and renovated Comfort properties. The rooms are huge and spacious but the cleanliness of the rooms is concerning. The carpet in the room was old and worn and there were also stains on the furniture. The furniture in the rooms is old and dated and needs an upgrade. The wall panel for the heating and AC was not working so I had to change the temperature right on the unit itself. The bathroom was as clean as It could get but I still felt that a good wipe-down with Lysol wipes was in order. There are some positives though, the price was good for the Louisville area, the wifi worked great, and the gym although on the smaller side had good equipment for a workout. If you are a business traveller or have a family with electronic devices, this room has no USB ports just electrical outlets, so you will need a charging block. The breakfast had hot and cold choices but I stuck to oatmeal and fruit since I simply wasn't in the mood for the hot items offered the morning I checked out. The property has laundry facilities and at the time of my visit, the washers and dryers were functional. The staff were friendly and I had no issues checking in out or out. This hotel needs a renovation and more detailed attention to cleanliness. This is a budget-friendly hotel but buyer beware.

Avoid dealing with this hotel at all costs. We have stayed at hotels all over and never have I dealt with such disgusting behavior ever in employees in a hotel. If you are looking for a safe hotel in a safe location…stay far away from this one. Sad excuse for a hotel.