Best Western Plus Dana Point Inn-By-The-Sea in Capistrano Beach, CA

Michael is amazing. He deserves a raise! Perfect location, clean and great amenities for the price. If you wanna have a relaxing vacation to just hang out. This is the spot.

I didn’t expect a 5 star luxury hotel. I did expect something that at least resembles the pictures and description. We checked in and our room was on the first floor right across from the office where they have their outdoor omelette kitchen on Sundays. It started at 7 AM. We asked for a different room but was told they are all booked up. The room size was ok. But no bells or whistles at all. No reading lamps by the beds. You had to leave the overhead can lights on. The bed was an adventure. When my husband and I were both on it the sides sunk down and the middle popped up. When I rolled over on my side I almost rolled right out. The pillows were extra firm meaning hard. Let’s talk about the toilet and shower. I could spread my arm out and hit the walls. To close the door I had to sit on the seat so my legs could move out of the way. And you had to be a contortionist to reach the toilet paper that hug on the side behind you. There was barely enough room to dry off when you got out of the shower because you were maneuvering around the toilet. We paid for an ocean view. There was water behind the very busy PCH, the train tracks and the campers on the beach. To get to the beach you had to walk down to the foot bridge that went over the PCH and railroad tracks. Once there you had about 2-2 1/2 flights of stairs to climb and go back down. And when you want to come back you did it all over again. You couldn’t hear the water due to traffic and train noise. When we went out for the day we specifically ask for the room to be made up and to have clean towels. We were out 8 hours. We got back to an unmade room with our dirty towels still on the floor. I went to complain and was told there were a lot of check-outs today that they couldn’t get to it. They maybe able to have someone come now. I told them to get me clean towels. I will make my own bed. For all these reasons we are leaving a day early. I will be very cautious before staying at a Best Western again.

Not the best experience. Have stayed here twice this year in 2025 and both times mattresses were old and well beyond service life. Very lumpy and uncomfortable. Situation was reported in a survey and returned to same room 5 months later and situation had not been rectified. Unacceptable!

I’m giving 2 stars simply because the location is good and the staff is friendly. We paid extra for an ocean view and we got put in room 112 which is ground level and right near the ramp entrance to the hotel which blocks part of the view as well as has people walking up and down it. WiFi is not great Had no remote to the television upon check in Hot water wasn’t working on our last day Toilet was very slow to flush with normal usage and got clogged often with light use requiring us to use a plunger There is a bestwestern colored light on the balcony that shines directly in the room at night. Overall I would not recommend

Great spacious king room that looks newly remodeled. Comfy bed and tv with many channels. Less than 10 minute walk to the beach with decent views from some rooms. Napoleon did a great job with check in. Breakfast was decent with egg and sausage patties, baked goods, potatoes, juices, and coffees. Free parking too underground.