Best Western Music Capital Inn in Branson, MO

We spent 2 nights here with a tour group and everything was great. The rooms quiet and clean. It was nice having two sinks, one in the bathroom and one outside. Everyone on the staff was very friendly. If we are ever back in Branson, this will be where we will stay.

I will say that the property itself is clean, beautiful and well taken care of. The staff is so friendly and accommodating. Loved that they even wished my husband a happy birthday. We enjoyed the hot tub but the heated pool was just a tad chilly for my son. The reason why I am leaving a 3 star is because of the room. The bed was so uncomfortable and where we were located in the building allowed us to hear everyone coming and going so badly that neither my husband or I slept well. My son was also super restless to the point where at 245 in the morning my husband and i decided we needed to change hotels. The staff was helpful in trying to find us a different room in the hotel but due to the rooms being full, could not moved our room. We ended up going to a different hotel, with much more comfortable beds and quieter rooms Around 4am in the morning. I would say that I give the staff and the location a 4.5. The rooms I give a 1 for comfort.

The room was clean and comfortable and the hotel staff was friendly and helpful. I would recommend this hotel to family and friends with and without children. The hotel offers free breakfast and they also have an indoor pool for those that like to swim no matter the weather.

We have stayed here for the last 21 years. We always enjoy the cleanliness, courtesy of the staff, great breakfast, nice pool. The only reason I’m not giving 5 stars is because I think the mattresses need to be upgraded. But yes, I’ll continue to stay here, maybe it’s a room that hasn’t been upgraded yet.

If I could give this hotel no stars I would. Very polite front desk but they are completely uninterested in making wrongs right. We came back from on our 3rd night there to an un-made room. The maids hasn’t even walked in- when I called to ask, the lady brushed me off and said if I needed more towels or something I could just “come on down and get them yourself” an air conditioner that was broken, and not sealed off from the outside well, mysterious charges on our bill (she removed one without an apology, but how many people aren’t catching a $16.49 charge?) they claim to not charge certain things until checkout, but charged us for everything all at once at the beginning of the trip.I would never have resorted to a review if she wouldn’t have cut me off while trying to explain the things wrong with my stay while checking out. She was already aware of the many issues we had during our stay and didn’t want to hear more. There are many other MUCH nicer and competitively priced hotels with vacancy all over Branson, please choose to stay at one of them and not here. The real problem is not necessarily the situation itself but how they handled themselves.