Best Western Beacon Inn in Grand Haven, MI

This was a very quiet comfortable and clean place. Front desk were all very friendly. I highly recommend this hotel

The Best Western on Beacon became our safe haven in the 2026 winter storm. The atmosphere was extremely welcoming as well as comforting. The rooms were updated as well as very clean and I’m an extreme stickler for clean. The rooms were not only clean but well stocked l. The value was fare. But most importantly the staff were so nice. I hate I didn’t remember names but 2 young ladies at the desk and the guy shoveling in the lot were all amazing. If ever in the Grand Haven area definitely stop in. And btw the 2. Or 2.5 stars absolutely do not do them justice. Great clean comfortable stay!!

Best Western is literally the BEST!!!! I would give them a 10plus out of 5 scale. That's how over the top amazing the whole staff is. I had a horrible Christmas with family dysfunction issues and they became my family. Every person I met went above and beyond in extending kindness and grace to a broken hearted lonely dv survivor. They extended exceptional care to whoever was in the lobby. I will continue to refer others to them and Best Western is now my favorite hotel chain. Words are inadequate to explain how grateful I am to each and every person who works there. When i realized I was going to stay longer, they gave me their weekly rate back dating it to when I moved in. When I checked out, I explained i really liked their pillows and could I purchase one? They were $8 a piece. At that rate, I ordered 2!!!! Now I have a memory of their kindness when I lay my head down to sleep at night. They are located a mile from lake Michigan. They have an indoor pool and hot tub. They respected my need for privacy and not wanting anyone(cleaning people) to go in my room. I brought them my trash and they gave me several bags to replace in trash cans. Gave them dirty towels and they replaced with same number of clean freshly folded ones. Lots of restaurants nearby as well as Meijer, Walmart, and just about everything else. 24 hour laundromat 2 minutes away. Fridge and microwave in room. Literally everything you'd want or need very close by. Excellent staff with amazing service at an affordable price with lots of amenities. They have a bookshelf area with free books, games you can borrow, puzzles, ..... They have thought of everything to make your stay enjoyable!! Oh yeah, free breakfast is delicious too!! Hope you're seeing how over the top amazing Best Western truly is 😊

New Year’s Eve - of course there would be a party in the room above. We arrived back at our room from “ball drop” in town at about 12:30am. Earlier in the day, we had noticed that there appeared to be a large group congregated in the room above: many children running back-and-forth, screaming, and loud conversations from adults. Slightly annoying during the day but - having raised three active kids of our own - understandable. As we left for our off-site NYE activities, we held out hope that things would abate by the time we returned. However, upon entering the room, we immediately realized that the activities above were showing no signs of slowing down. We contacted the hotel’s front desk at approximately 12:50am to report the excessive noise and activity above and requested that somebody look into quieting things down a bit. The immediate attitude from the hotel employee suggested that we were wasting her time and that she was not interested in addressing our concerns. After much back-and-forth, she agreed to “look into the noise.” At about 1:30am, with the noise showing no signs of ceasing, we contacted the hotel’s front desk again - she stated that she had gone to the third floor and walked around, that the only noise she had heard was the sound of televisions and that she “was uncomfortable knocking on guests doors.” I suppose if she had walked the entire length of the third floor, with her eyes closed and wearing noise-cancelling headphones playing loud music, she may have missed the ongoing party…nonetheless, she made it very clear that she had expended all of the effort that she intended to devote to the issue. Additionally, upon our request to move to a room away from the noise, she stated that there were no open rooms with kind beds available and offered no alternative. In response to our expressions of dissatisfaction at here lack of concern and our opinion that we were due some form of partial refund, she stated that she would “leave a note for the manager”. The party above finally tapered-off between 3:15-3:30am. When we checked out two days later (grateful that our third floor neighbors had not stayed the extra night and that we were afforded a decent night’s sleep, in advance of our 10 hour drive), we weren’t able to find any hotel staff to discuss our concerns. I get it…it’s NYE, many of us are going to celebrate, drink, and let their kids stay up late. Under those circumstances, it’s easy to forget that you’re staying in close quarters with others and lose sight of the fact that others are shutting it down “early”. This hotel fell WAY short in ensuring that their staff was capable of addressing the issues at hand.

Very friendly staff and clean whirlpool room. The hotel sits off the highway and low traffic noise. The rooms are reasonably priced.