Baymont by Wyndham Downtown Detroit in Detroit, MI

The Staff ( Monterey, thanks for your professionalism and Smile) here were great and welcoming. The early breakfast was a Hit. The staff took great care in cleaning the windows, trash and Lobby area. It has all of the right functions It’s just a shame how a Big Company can lower their Own Standards because of location in an underserved community. If our Downtown Detroit can be revitalized , surely this company can do better in this maintenance issues (air, vacuum hallways)and security ( didn’t need key card to enter middle door ) Looking forward to seeing this property like the ones I’m use to visiting in Miami. Especially since it’s so close to our thriving Downtown. Please consider. Will be back to enjoy improvements.

Very nice hotel. Always like staying here. Clean and quiet. Always accommodating. Next time I stay in the area, I will stay here again.

The Baymont shuttle driver , Rich was the best!! Took us to Comerica Park and back home. He was on time and very kind and personable!! Thanks Rich!!!

Dorothy is the best front desk agent I’ve EVER dealt with!!!! I love her I will be back just because of her!! Any questions I had she made to help even when it wasn’t in her job description

to call this a 4th class dump, would be to insult a 4th class dump. We booked a suite. We got a room. When changed to a suite, the furniture was broken, the A/C didn't work (it was 95 degrees in Detroit that day), there were no power outlets - the lamp at the nightstand could not be plugged in, nor could the worthless little coffee pot, nor could just about anything else. I tried to sleep on the floor - I'm a disabled vet, and that was my best solution to sweating like I was back in Khartoum. Before we went to bed, I booked a suite for the next 2 nights at the residence in Dearborn. Much better accommodations. Your hotel was simply unsatisfactory. I would rate it, DO NOT STAY HERE UNDER ANY CIRCUMSTANCES. You did get our money refunded for the 2 nights we didn't stay that we had booked, and we even got our points back - we booked with both. This hotel hurt the Baymont brand name. I was expecting Residence Inn style hotel. This was not that. I will never stay in another Baymont property again. I paid for my night, but if you have a conscience and a bit of business sense, you will refund that night's stay and also the points expended on the night. I can not emphasize enough how terrible this experience was. The toilet barely flushed. There were bugs in the room. The floors are uneven from the bedroom to the bathroom. the AC was on 61 all night, and never cooled the room below about 90 degrees. It was impossible to sleep. We couldn't leave fast enough. The pictures on the web site look nothing like what we had. The fold out sleeper couch, was neither fold out, nor a sleeper. It was the size of 2 chairs pushed together. Because it was 2 chairs pushed together. I considered buying an extension cord and a box fan for the room, but I did not. We moved out before our reservation was finished. We checked out at 0930 the next morning. And canceled the rest of our stay. no elevators. down 3 steps to get to the first floor, up 14 to get to the second floor. Prove it to yourself. Make a visit to this hotel and stay in room 214. Tell me that furniture is up to standard quality. Show me the electrical outlets for lamps, coffee pot, anything. I think you will find what I did. And yes, I will post a similar report onto Trip Advisor and any other online accounts I have. I am not normally a complainer. But this property really hurt your brand name. Expect me to look for the CEO of Wyndham Resorts in an online search, and I plan to write that person a similar letter. Yes, on paper, and yes, mailed. Normally, I would do that first, for you, Mr. Giordano, but I just returned from an extended 19 day, bucket list trip - we visited 4 halls of fame, went to 3 baseball games, stayed in 7 hotels (6 in the Wyndham family, and one with Marriott) visited Niagara Falls, Niagara on the Lake, Frankenmuth, and just had a lovely time. Except for our night at your place. If this is your best work, I wouldn't consider myself successful.